Hi, I took my is into my local dealer 5 months ago to see about getting the wheels replaced under warranty, abd was quite impressed with them, they said they would order a set and get in touch with me.

5 months on and still no wheels, just the same excuse, "theres a big back log" So i decided to phone lexus uk this morning, who said that it was'nt acceptable and they would look into it for me.

Then 10 minutes later i get a call from my local dealer saying they have a set of wheels they would like to fit to my car and can they do it this afternoon, Strange how a set just apeared...

Anyway its now in having them replaced.

Is this the way it normally works with warranty problems?

chris.

No it's not. Who is your dealer, Swindon?

It took me over 3 months to get one Alloy replaced from my dealer.

Yeah, took me a few months to get mine replaced at Swindon.

Yes swindon is my local dealer, just collected it and they also said they were going to try and get my callipers replaced due to corrosion, maybe another 5 months and i'll get them replaced.........



chris.

Just had the alloys on my RX all replaced by Lexus Teesside. This was 2 weeks before the warranty expired. They took one look and replaced them without question within 1 week.

Full Marks in my opinion!

When I got my replacement alloys on my LS400, the alloys were ordered straight away and an appointment made for a few weeks later. The lady behind the counter DID say that it's usually the crazy mad fanatic IS200 owners who opted for a replacement.

That was last year.

As soon as I got the new alloys, I washed and lacquered them where the old ones had corroded, which was in the recesses. They've been perfect ever since. I make sure I was them once a month and then wax.