Big up respec' for Lexus Warrington (in Cheshire). I had brake problems on the Sunday before Christmas, phoned them on Monday am (Xmas eve), they agreed to look at the brakes that day, I took the car in, they stripped, cleaned and inspected everything, found no problems (the cleaning helped a lot though!) and didn't charge me a penny. This on a day when they were closing early and were already very busy.
I think they were just after my servicing work
I usually use Holdcroft Lexus in Stoke-On-Trent (2 mins from work) and they're generally very good and usually give me their LS430 as a courtesy car despite the fact I'm a scruffy oik
[Edited on 4-1-2002 by NotoriousREV]