I was able to book by email at the start of the month, and when I was arrived I was given a shiny new black IS250SE-L with a full tank of petrol and no pressure to be back soon
Despite the fact they're currently working from portakabins while the old Toyota garage is refurbished, and the Lexus garage is moving to Hedge End (the sales bit has already moved) - Julie and friends in the service department were friendly, helpful and efficient. Prices are good too.
I've now had 4 out of 5 services done at Southampton, and look forward to going to their posh new dealership next year