Perhaps Lexus have done exactly what all the trade guys on this forum have done since the launch and gone totally quiet about all these problems.
I put it up to the trade guys....that is those who work for lexus or their distributer/dealers etc to come back with the story of what LEXUS is doing to remedy these problems.
They were loud enough before the launch ... and I wonder if they have been gagged by their bosses.
COME ON MOLE WHERE ARE YOU!!!!!!!!!!!
This board seems to be inefectual regarding getting anything done !!!!!
do any of the comittee have any pull with the dealers????
COME ON LETS HAVE SOME ACTION

Nic,

I think you'll probably find that mole worked in Lexus marketing, despite being a dealer like he claimed! I think there's a snowball's chance in hell of us seeing him here again!

Ro1,
probably right mate.....i have just sent the following to lexus uk and lexus ireland ....

I am a member of the Lexus Owners Club and would like to point out to the Lexus Management that a great deal of harm is being done to the Lexus reputation by the failure of lexus to address the faults that heave shown up on the new IS models .
These faults are all covered in topics on the Owners Club Posts but in general relate to Rattles in the dash and pillars and seatbelt problems.
can someone in authority assure me and the rest of the 13,000 members of this club that Lexus is addressing these problems and are actively tackling them at production level.
My IS250 MM package is due within 4-6 weeks and I trust that these teathing problems will not be present.
please dont ignore this email and passon to someone in senior managment.
thank you in anticipation of a reply.
PS www.lexusownersclub.co.uk

probably wont do any good but wort a try!!!

[quote name='nicnac' post='338791' date='Mar 15 2006, 10:23 PM']Ro1,
probably right mate.....i have just sent the following to lexus uk and lexus ireland ....

I am a member of the Lexus Owners Club and would like to point out to the Lexus Management that a great deal of harm is being done to the Lexus reputation by the failure of lexus to address the faults that heave shown up on the new IS models .
These faults are all covered in topics on the Owners Club Posts but in general relate to Rattles in the dash and pillars and seatbelt problems.
can someone in authority assure me and the rest of the 13,000 members of this club that Lexus is addressing these problems and are actively tackling them at production level.
My IS250 MM package is due within 4-6 weeks and I trust that these teathing problems will not be present.
please dont ignore this email and passon to someone in senior managment.
thank you in anticipation of a reply.
PS www.lexusownersclub.co.uk

probably wont do any good but wort a try!!! [/quote]
Send to steve settle lexus GB's MD

gord,
have you his email address?if so pm me

And if you do send him email, ask him when im getting my car back

[quote name='nicnac' post='338796' date='Mar 15 2006, 10:29 PM']gord,
have you his email address?if so pm me[/quote]
Sent it to you

I'm collecting my new one tomorrow afternoon, so it will be interesting to see the dealer's face when I ask him to join me on a test drive first!

cheers gord....have sent modified letter to him and have asked him to browse this forum to see what i mean.so come on guys get your comment going again!

Ro1..proper order..i will take mine for a full test before i hand over the cheque!!!

[quote name='Ro1' post='338806' date='Mar 15 2006, 10:44 PM']I'm collecting my new one tomorrow afternoon, so it will be interesting to see the dealer's face when I ask him to join me on a test drive first![/quote]

You might be the first to test drive before picking up. Just wondering what will you do if any rattle spotted, will you still hand the cheque over or wait for the fix ? Will they think you're fussy or a bit of niggle

I suppose there's not much chance of hearing a rattle in a 1 or 2 mile test drive unless it's very bad! A simple rattle is not enough of a reason to reject the car, so just record the defect at the time of sale and agree that it be fixed.

[quote name='Ro1' post='338823' date='Mar 16 2006, 12:29 AM']I suppose there's not much chance of hearing a rattle in a 1 or 2 mile test drive unless it's very bad! A simple rattle is not enough of a reason to reject the car, so just record the defect at the time of sale and agree that it be fixed.[/quote]

I don't think you will find anything else beside rattle or noise for a new car, then what's the point of test drive the car before handing the cash over

I don't mean to be rude but anyone who complains to the manufacturer before they take delivery, should really rethink their purchase and perhaps cancel their order. The simple fact of life is, any new model will have problems. End of story.

If you are not willing to take this risk and you really want an IS250, wait 12 months until all the initial teething problems have been sorted. We will have done all the hard work for you by then and Lexus will have incorporated all the fixes in their production line.

The IS250 was a large purchase (for me anyway) and I realised that getting the first of a new model might be problematic (as it was on another "first model" I purchased). However I weighed this up with Lexus service reputation and figured if anything did go wrong then they would bend over backwards to try and fix it. And this has definately been the case (although a letter to Lexus head office was required to re-focus their attention on one matter).

There have been various problems with the IS250 and just reading the posts on this forum indicates that Lexus certainly gets an A for effort for trying their best to fix these problems, sometimes successfully sometimes not. However every time Lexus is willing to give it a go, again and again. Try to get that sort of service from another make, believe me I have tried. My own IS250 has had a number of problems including 4 rattles (3 dash, 1 rear parcel shelf) and my Lexus dealer has been very co-operative.

However, new model purchasers such as myelf and all the other early IS250 owners need to be willing to be persistent if something isn't right. If it is not fixed then back to the dealer until it is. Its a lot of hassle but then we choose to buy a new model because we didn't want to wait. So we have to take responsibility for our part in this process and make sure Lexus get it right.

[quote name='Crispy' post='338832' date='Mar 16 2006, 03:39 AM']If you are not willing to take this risk and you really want an IS250, wait 12 months until all the initial teething problems have been sorted. We will have done all the hard work for you by then and Lexus will have incorporated all the fixes in their production line.[/quote]

I don't mean to be rude as well, that is what I used to think and had told many many people before. I have the latest model of IS200, probable the last on the production line but still built with plenty of rattles, noise and some little niggle that couple of them are not fixed yet after a few visits to the dealer

I don't mean to be rude as well, that is what I used to think and had told many many people before. I have the latest model of IS200, probable the last on the production line but still built with plenty of rattles, noise and some little niggle that couple of them are not fixed yet after a few visits to the dealer
[/quote]

Guess you have been unlucky as I have had 3 or 4 IS200s as loan cars and all have been rattle free although a little noisy. Was surprised what a great little car the IS200 is. Instantly felt comfortable and was easy to drive, with great handling. Although it has only 4 gears always seems to be able to pick the right one while my IS250 is often in a gear too high.

Crispy ....you are missing the point .The reason for this post is to draw attention to the fact that there are problems and they are as far as we know not being addressed at a production level.
THAT IS WHY I WROTE TO THE MD.
And yes I wont take the car until I am happy with it.
Also if more of you guys wernt so forgiving with Lexus perhaps they would get their act together and fix the probs BEFORE they occur!

It doesn't matter whether it's a "new" model or not, a Lexus should not rattle! The reputation of the brand is built upon it's legendary refinement when compared to it's nearest rivals! I know I bought my LS400 because it was super quiet.
I don't know where the latest IS is built (I assume Japan) but it sounds like a quality control problem, and not enough testing of the car. I really hope this gets sorted asap, this is not the way to raise awareness of the brand ;-)

[quote name='nicnac' post='338840' date='Mar 16 2006, 08:06 AM']Crispy ....you are missing the point .The reason for this post is to draw attention to the fact that there are problems and they are as far as we know not being addressed at a production level.
THAT IS WHY I WROTE TO THE MD.
And yes I wont take the car until I am happy with it.
Also if more of you guys wernt so forgiving with Lexus perhaps they would get their act together and fix the probs BEFORE they occur![/quote]

Absolutely right, we need to get the Lexus people to act and do it right in the first place. Consumer force is powerful

[quote name='Ro1' post='338806' date='Mar 15 2006, 10:44 PM']I'm collecting my new one tomorrow afternoon, so it will be interesting to see the dealer's face when I ask him to join me on a test drive first![/quote]
Ro1 - I'm doing the same tomorrow! Let us know how you faired tonight if you see this...

BY the way, I tried the "...ayup Mr Dealer, I'm buying a new car and want the rattles etc fixed and an assurance it's done on the production line..."

I got a blank, slightly glazed look back from him, other than to say "...ooooh Lexus are actively monitoring the LOC forums, and will have taken heed...". He then went on to suggest that Lexus had actually set this forum up

Anyway, my salesman confimed to me day before yesterday that any New IS's ordered now are in "April" production. He seemed to think there was small change in spec when I asked him about mud flaps...and that I would have to "Buy" mine if they were a standard fit in April...I don't think so! It took 'em 5 weeks to pay for my Pex, I lost £20 odd quid on late road tax re-imbursement etc...so if I was forced to buy them, I'll go elsewhere!

Anyway, I don't believe Lexus look at these forums at all. It's a myth.

I used to work in a call centre - there were 14 managers and 250 management experts, who always knew better! The managers used to ignore the experts and be autocratic. Suffice it to say the centre closed down and I was redeployed!

This is also what happened to Mercedes...look at where they are, when you enjoy success yolu should be building on it, not resting on laurels, 'cos then you 're actually going backwards as all else catch up!

Nic(nac), I'm with you buddy!

Back to Crispy's point:

I see where you're coming from; my reason for wanting a new IS is that it is just so plain good...better in my view then anything in that bracket. It's not perfect (small boot, cramped in the back, ***** economy in the diesel so far), but then none of the competition is either! I'm also less likely to lose money on this bought now then anything else in the bracket...

If this was a 3 series, A4, etc I would have taken my deposit back ages ago!

[quote name='maneesh' post='338844' date='Mar 16 2006, 08:38 AM']It doesn't matter whether it's a "new" model or not, a Lexus should not rattle! The reputation of the brand is built upon it's legendary refinement when compared to it's nearest rivals! I know I bought my LS400 because it was super quiet.
I don't know where the latest IS is built (I assume Japan) but it sounds like a quality control problem, and not enough testing of the car. I really hope this gets sorted asap, this is not the way to raise awareness of the brand ;-)[/quote]
Lexus cars always rattle. On the US forums they always complain about this sort of thing. Their basic opinion is if you want a reliable car get Toyota/Lexus if you want rattle free get something else.

My IS200, RX300, GS300 and GS430 have all had rattles. So have all the loan and test vehicles I have driven (including the LS430).

[quote name='ColinBarber' post='338851' date='Mar 16 2006, 08:59 AM']Lexus cars always rattle. On the US forums they always complain about this sort of thing. Their basic opinion is if you want a reliable car get Toyota/Lexus if you want rattle free get something else.

My IS200, RX300, GS300 and GS430 have all had rattles. So have all the loan and test vehicles I have driven (including the LS430).[/quote]
Is that correct, didn't know that My IS has been completely rattle free except for when a cable in the roof came loose and was rattling about. Its almost 4 years old now, and still no rattles at all

That was one of the things that drew me to Lexus

Hi All

I have had IS 200 for 18 months, didnt have any problems. The IS 250 have caused many problems, including rattles and seat belt. I agree with Crispy to some extent - new IS 250 owners to take responsibilty for their own actions. However, we all buy Lexus relying on its refinement and build quality. If it was performance and driveability, we all would be driving BMW's.

Anyways, I have emailed these threads to Gill Want, couple of months before (There are 2 Directors for Lexus GB - Steve and Gill). They replied saying that they were unaware of these problems, and not reported. Both Steve and Gill makes the final decision and the next stage will be to report to SMMT(they will only assist in getting repairs done)

[i]Please find attached the correspondence I have had with Lexus GB[/i]

[b][b]Good afternoon Javeed
Thank you for your e mail . Naturally I am sorry that the rattle has not yet been resolved. I have been updated by Lexus Tunbridge Wells and in fact responded to your e mail yesterday by post.

Our Technical Department have asked the Lexus Centre to record the noise in order to assist their investigations. In the meantime, whilst we do appreciate your patience , we feel that we must point out this rattle does not affect the driveability of your car.

That said, we are of course conscious that your confidence in the car is being affected, and please be assured that we will continue to work with Lexus Tunbridge Wells to resolve the matter, as soon as possible.

Kind Regards

Gill



To
customer.relations@lgb.lexus.co.uk
cc
gill.want@lgb.lexus.co.uk
Subject
Re: Lexus IS 250 SEL - GF55 VXB


Hi Gill

I write this letter with regret and disappointment with the way things have been dealt so far. I am now informed that the replacement of the seat will now take around 10 days(after waiting for 10 days). The car will need to be booked in again on Thursday for inspection and then the following week for replacement.

I am really annoyed and surprised the way Lexus treats its customers. Firstly after being inconvenienced so much, do you expect the customer to drive the car for 20 days with the annoying rattle sound? You said to me that a rattle is not a sufficient reason to reject the car, but what if the rattle is consistent and is from all over the car? Secondly you said the warranty is to cover all these unforeseen circumstances, which I understand, but do I have to wait for 20 days and drive with the rattles? I didnt want to keep my car with the dealer - it has already undergone extensive repairs since last two months and it doesn't look like a new car anymore.

Rather than just sympathising and feeling sorry for me, please would Lexus take some immediate action on this and rectify the fault quickly.I don't know as a customer where I stand with all this, and moreover you haven't responded to my previous email(below).

I have a life to live for my own, not for Lexus! I am really fed up with all this.

Regards

Javeed



To
customer.relations@lgb.lexus.co.uk
cc

Subject
Lexus IS 250 SEL - GF55 VXB


Hi Gill

I have spoken with your colleague Steve this morning regarding the various issues I have had with the new Lexus IS 250. I hope you recall our telephone conversation we had at Lexus Tunbridge Wells.

Whilst I reiterated that I wanted to return the Car, you asked me to gain confidence in the car and compensated with a three year service plan (even though I was not after a compensation). I agreed to take the car back and give it another chance. Now, after all that, the car has had severe rattling sound from the doors.

I took it back to the dealer and they booked it in for a day. The problem was not rectified and now they have booked it for another day.

Gill, the inconvenience Lexus have caused during the last 3 months is way too much to bear. I said to you that I am not a customer looking for compensation, but would not like to be inconvenienced like this. Whilst I understand not all cars are perfect, I haven’t heard any customer being troubled so much.

If we were to calculate the number of days I possessed the car since it was launched, you will hopefully understand the severity of the problem. What I do not understand is Lexus taking a cold approach towards this. The only consolation is that almost every IS 250 on the road has this rattling problem. There have been 78 responses to this thread and majority of them have this problem.
[url="http://www.lexusownersclub.co.uk/forum/index.php?showtopic=28773"]http://www.lexusownersclub.co.uk/forum/ind...showtopic=28773[/url]

Not to forget, the communication from Lexus GB has been very poor. I have left messages several times during the last few months and I now have to rely on the dealers to ring the head office.

Gill – You have been dealing with my case and you are aware of all the details associated with my car. I wanted to keep you in the loop with the ongoing series of problems with my new car and expect a written explanation to my letter.

I regret to say but the whole experience of the new car has been very disappointing – Lexus GB staff have done nothing to make it enjoyable.

I look forward to hearing from you at your earliest convenience.

Regards

Javeed Hussain
[/b]


[b]
Dear Mr Hussain

Thank you for your e mails received this morning.

I am sorry that you are disappointed with my response to date. It is certainly not my intention to appear to be dismissive of your concerns and I apologise if this was the impression you were given.

However I would like to draw your attention to my e mail of yesterday’s date which states that in our opinion, the rattle does not affect the driveability of your car. I was not referring to the seat belt issue which has now been resolved.

I note your wish to escalate your case, and feel that I must clarify that as Senior Customer Support Co-ordinator, I am given the responsibility of dealing with all customer care issues on behalf of Lexus (GB) Ltd. and am fully empowered to director level to make whatever decisions I feel are necessary to investigate and resolve a case.

Naturally, we do try to work with our customers and Centre network towards a swift and amicable conclusion wherever possible. However we do understand that there may be occasions where we are unable to meet your expectations. Given instances where we reach such an impasse, we fully support the process of independent arbitration.

We would therefore refer you to the New Car Code of Practice monitored by the SMMT (Society of Manufacturers and Traders) Regulation and Compliance Unit. As a fully independent body, their role is to ensure we are acting responsibly and fulfilling our obligations under this code.

In the first instance the Regulation and Compliance Unit can be contacted on 0870 751 8270. Otherwise they can be contacted by writing to www.smmt.co.uk or,

New Car Concilliation Service
PO Box 44755
London
SW1X 7WU

In the meantime, please be assured that we will continue to support Lexus Tunbridge Wells in resolving the rattle on your car.

Yours sincerely


Gill Want
Lexus (GB) Ltd.


[/b][/b]

No wonder Gill is off work sick If you read this Gill, get well soon
p.s when am i getting my car back driving this RX400h IS VERY NICE MIND

@ Colinbarber,
You seem to have accepted that rattles are normal in the Lexus Range....I do not.
My 04 IS200 has had NO rattles from new and should it have had I would have gone spare!!!
I dont expect this in a Ford Focus never mind in a €60,000 car here in Eire.
I have been suitably impressed with my IS200 and all I require is the same from my IS250 to be.
This acceptance of rattles just means they will not get of their condescendings arses and rectify their manufacturing process.
Reading the posts from javeeds posts the management are quick to point out they are covered legally .
I wonder hoew quick they would be if they hadnt already got your money!!!
Also the arbitration body gives them an out clause to their responsibilities.
this is typical of the corporate crap we have to deeal with these days.

Just my 2p worth on the subject:

I'm just into my fourth month of IS250 ownership - completely delighted and no rattles. I have to say that anybody who is talking about rejecting a car that they haven't even taken delivery of yet, because of rattles it may or may not have, is going to be a very hard customer to please. Good luck Lexus GB.

I don't know if Lexus monitor these forums but I suspect they do - I know Audi monitor theirs because my wife works for them. They've even used evidence from forums to reject warranty claims after claiments talked about tracking their TTs.

Anybody who thinks that Lexus in Japan are blindly knocking out ISs oblivious to any problems further down the line are unfamiliar with the automotive industry. All warranty claims are analysed and any that come up consistently are referred back to engineers for a fix that is then incorporated in the line.

@NBLG
Would you be as happy if yours rattled like other poor sods on this board.the reason i opened this post was to highlight the apparent inaction by corporate Lexus or at least feedback, not any other reason.
I wish my car to arrive rattle free.
im glad yours did but how about some solidarity for those whos car didnt

Sorry - ! I have never been a difficult "prospective" (or actual)customer (now or in the past), but have been constantly let down by the Lexus dealer on the simplest of promises hence my rants in the past and somewhat lack of confidence! I'm totally with Nicnac.

I have every right to question the "rejection" policy before taking delivery - you Lexus owners are the ones who keep telling surveys how wonderful the cars are. Then people make comments like "all Lexus are renowned for rattles..." You live and die by the sword in that respect - Period.

The hushed attitude ofr Mole and so on over this rattle problem has lost my confidence, and we are within our rights to reject the car if we feel Lexus will not be able to solve the problems.

I am yet to be convinced that Lexus acknowledge a problem with the New IS (poor build quality, becasue that is what it is). My dealer is oblivious to any problems what so ever, and believes the car is wonderfully economical in Diesel form ...

Either my dealer is lying that he knows nothing about rattles, or as I have mentioned several times before, there is a total lack of communication between dealers and LGB. It's as simple as that.

Cars are like houses - it's nigh on impossible rejecting them after you've handed the cash over (and when buying with your own beans then you have every right to be 100% satisfied).

The plan for me and the family is that the next new car (i.e. this Lexus) will be one we keep for 6 years/100k ('cos I've been told to grow up and start thinking about the kids education!).

If my new car has a single rattle tomorrow, I will walk out of the dealership with my deposit! I told the dealer to ensure that the rattle problem was communicated to the factory so that all new ones in manufacture would be checked out...it did not seem to me that Lexus with all of their "wonderful" satisfaction ethos' have a policy for that. It's just poor!

Like I said before, I was a very satisfied Audi, BMW, Honda, Mercedes and Peugeot owner. All dealers have been naff, other than the Audi/Honda all of the cars were badly made, and I expected them to be. They met my expectation and I was sort of happy.

Lexus have been put on a high pedastel by Lexus owners, and when things go wrong, Lexus GB and dealers go all quietly defensive. That's poor, especially if they have set up the LOC!

I'll have to wait for my rattle free car tomorrow...can't wait, 'cos the car's so damn good overall! So far I believe a smallish percentage of cars have this problem (early manufactures (55 plates), so I'll try my luck!

Current rant over (for now)

PS - anyone got an 06 that they actually ordered new from factory with a rattle?

Hello
i own a IS200 and doubt i will own the new one for a few years 3maybe 4 so by then i guess i will here a few rattles and noises.

But How many of these new IS250 or 220D Drivers Actually own the car and have paid for the car with there own Money. If you have paid for it then complain
Most of the ones i see on the road all have marks on the Number plates saying Lexfleet Or Lexus GB Fleet
or whatever Fleet company
So stop moaning all the Fleet boys n girls out there, all you are paying to drive it is the Tax. and in 3 years or less you will choose another car to drive.


AHHHHH glad i got that off me Chest

But i would love to know how many of the new owners actually paid for the car against how many are company owned

My own cash (my co car allowance does not come anywhere near funding anything beyond a basic Fiesta) so 70% my own money!!

However company car or not you don't want the hassle....

[quote name='mattstheone' post='338891' date='Mar 16 2006, 11:51 AM']Hello
i own a IS200 and doubt i will own the new one for a few years 3maybe 4 so by then i guess i will here a few rattles and noises.

But How many of these new IS250 or 220D Drivers Actually own the car and have paid for the car with there own Money. If you have paid for it then complain
Most of the ones i see on the road all have marks on the Number plates saying Lexfleet Or Lexus GB Fleet
or whatever Fleet company
So stop moaning all the Fleet boys n girls out there, all you are paying to drive it is the Tax. and in 3 years or less you will choose another car to drive.


AHHHHH glad i got that off me Chest

But i would love to know how many of the new owners actually paid for the car against how many are company owned[/quote]

Matts

Mine is not a company car - Its my money!

Don't see what difference it makes who's money it is. If you have a car that is part of a fleet then you pay tax on the value of the car. Higher value more tax, if I was coughing up extra on tax for a Lex over a Ford I would want it to be right.

[quote name='mattstheone' post='338891' date='Mar 16 2006, 12:51 PM']But i would love to know how many of the new owners actually paid for the car against how many are company owned[/quote]

My car is a company owned car. My own company, that is. So although it's a CO car, I DO pay for it myself. But IMHO, that doesn't make any difference. A car is a product. Either a company or a person pays for it, and it has to be without failure. The rest is just a matter of who has to express their complaints: the driver or the company fleet responsable.

[quote name='MacRS200' post='338900' date='Mar 16 2006, 12:36 PM']Don't see what difference it makes who's money it is. If you have a car that is part of a fleet then you pay tax on the value of the car. Higher value more tax, if I was coughing up extra on tax for a Lex over a Ford I would want it to be right.[/quote]


yes but the advantage to company against private owned is
in 3 years or however many miles
you get to pick another car and you dont have to hand over another 4-5K
you just tell the tax office and they adjust your code


But as i said if You paid for it and it is THAT bad then complain
I have never driven one IS220 or 250 that is, but next friday i will get my chance as mine is going in for
brake work
is the rattle that bad or do you purposly drive listening for noise
is it heard over the radio system


OUCH i will get a back lash from this
Matt

As an IS250 owner (yes, who paid with his own money!) whos car does have some rattles and some excessive wind noise , I feel its worth adding that while it has been an annoyance, it has not spoiled my enjoyment of the car or made me regret buying it for one second.

For me, the good things about the IS250 far outweigh the teething problems Im having.

I should mention that my dealer has been on top of the issue from the first phone call I made to them. They've already made a 100 mile round trip to pick the car up and carry out an inspection and they will be making the same trip again, with a courtesy car for me to use, while they take my car for 2 days to carry out the required remedial work.

I know the IS250 is an expensive purchase and Lexus do trade on their reputation for quality and refinement but don't get too hung up about the rattles thing or you'll be driving around straining your hearing and getting suspicious of the least little sound instead of enjoying the ride

Tin hat on your head and collins DIY manual in your back trouser pocket

Seriously, inspite of my ranting I am a happy bunny! I won't be if it rattles

Grrrrr

[quote name='mattstheone' post='338906' date='Mar 16 2006, 12:54 PM']yes but the advantage to company against private owned is
in 3 years or however many miles
you get to pick another car and you dont have to hand over another 4-5K
you just tell the tax office and they adjust your code


But as i said if You paid for it and it is THAT bad then complain
I have never driven one IS220 or 250 that is, but next friday i will get my chance as mine is going in for
brake work
is the rattle that bad or do you purposly drive listening for noise
is it heard over the radio system


OUCH i will get a back lash from this
Matt[/quote]
I know the advantages of having a company car, I have had a few in my time, "it takes the worry out of motoring"

My point is that the car should be right for the money being paid, just because it's company money makes no difference. I would not drive around in a car that is not up to standard at the same time as seeing the company being ripped off.

I don't have a new IS, it's the principal of value for money. Lexus is marketed as a quality car and that is just what it should be. Lexus will also be interested in fleet drivers being happy, the majority of the sales will be to fleet customers. They won't want one unhappy driver putting off 4 others in a company.

[quote name='nicnac' post='338840' date='Mar 16 2006, 08:06 AM']Crispy ....you are missing the point .The reason for this post is to draw attention to the fact that there are problems and they are as far as we know not being addressed at a production level.
THAT IS WHY I WROTE TO THE MD.
And yes I wont take the car until I am happy with it.
Also if more of you guys wernt so forgiving with Lexus perhaps they would get their act together and fix the probs BEFORE they occur![/quote]


Going back to nicnac's point before we all started fighting amongst ourselves. I think that he is correct and that the problem is lack of any reaction from Lexus UK/IRL to the comments made on this website. They have to be monitoring it or they are complete fools as this is the cheapest and easiest way for them to get a handle on Lexus customers thinking. Lets be fair they are no fools. Therefore they have to realise that their silence condemns them. What are we supposed to think if they don't even acknowledge our concerns. To be fair all a dealer can do is try to put right a problem that arises from someone elses mistake but the manufacturer should be listening.
If as someone suggested we are supposed to test drive them as the owners of the first ones are we not entitled to get them cheaper or can we expect a price increase when the niggles are sorted out.
On a lighter note I think the discussion,the investigation and the craic with other prospective owners is the best bit about buying a car as in my experience (Fiat 128,Fiat 124sport, Talbot Horizon, Mazda 323,Opel Kadett, Opel Ascona,1.6 and 2.0l, Peupeot 405, Mitsu Lancer GTI, 3 Honda Accords , Merc C Class, all from new except the first) non of them are near as good as we expect them to be. Hopefully the Lexus will prove me wrong. This buying a car always reminds me of when my old dad *** rest him got a new Lada years ago and brought my wife out to see it. He proudly opened the boot and showed her the full set of spanners that came free of charge. "They must be expecting you to need them was her reply" out of the mouths of babes etc

[quote name='Barry Lavin' post='338921' date='Mar 16 2006, 01:43 PM'].....be fair all a dealer can do is try to put right a problem that arises from someone elses mistake but the manufacturer should be listening.....[/quote]

You are right to an extent, but I have a "[i]slant[/i]"on this:

The dealer makes a heck of a lot of cash from you for sales commission, selling you your money (i.e. commission on finance), servicing, parts etc. They make a wad for honouring the warranty claims too...

So I have no sympathy for them. They are in it to make money (and abviously do - just look at how sw4nky the showrooms are), and should be screaming at LGB on our behalf. Is that not what Customer Satisfaction is all about? Yet they always say - call customer services at (Manufacturer) HQ...

The manufacturer says "..talk to the supplying dealer.."

In Javeeds case at least Gill is sort of trying to help. That's a start!

[quote name='Jamboo' post='338908' date='Mar 16 2006, 12:58 PM']Tin hat on your head and collins DIY manual in your back trouser pocket

Seriously, inspite of my ranting I am a happy bunny! I won't be if it rattles

Grrrrr [/quote]
I wouldn't expect any rattles when you pick up the car. My IS250 did not rattle at all at first.
It is starting to rattle/creak slightly from all around the dash and there is a noise behind the passenger seatbelt housing. (1700 miles)
The rattles seem to be gradually getting worse.

I also still have a loud clicking noise when leaning my leg against the centre console if the car is cold.
The dealer has said they know how to fix this but they will need the car for a few days.It will invlolve removing the centreconsole and possibly the seats which may introduce other rattles.
I could have had it done when I had the drivers seatbelt changed but wanted the car back.

Still very pleased with the car. Did your Audi rattle at all? I find it hard to beleive any car is completely rattle/creak free. Materials all expand/shrink with fluctuations in temperature.

Also remember the IS250 is very quiet inside so any slight rattle will seem relatively loud.

I haven't taken the rattles up with the dealer yet, but once it starts to p1$$ me off I will be straight on the phone.

with regard to the comment abou the mercedes quality, you will find that RHD mercs are made in south africa - there is the problem!

Arkanoid - 3yrs3months in an A4, from New, including a non OEM Satnav installation after buying it, not a rattle, peep, squeak or anything!! 02/52 plate - 46000miles...

It was an outstandingly well made car (honest), and very economical. The only warranty job was for 3 new wheels (sounds familiar), but I had to fight 'em for it...! One clutch recall fixed without me asking.

It was the dealers though, ignorant, arrogant, non courteous, left you feeling "Have they actually serviced the car...?" every time...and I tried 2 different ones (both identical). Always left oily marks on the seats, wheel etc!

The Merc C class was a disaster, and the BMW's a few years back were all iffy.

[quote name='nicnac' post='338882' date='Mar 16 2006, 11:10 AM']@NBLG
Would you be as happy if yours rattled like other poor sods on this board.the reason i opened this post was to highlight the apparent inaction by corporate Lexus or at least feedback, not any other reason.
I wish my car to arrive rattle free.
im glad yours did but how about some solidarity for those whos car didnt [/quote]

At what point did I display any lack of solidarity? I was merely adding my point. If someone wants to organise a placard waving protest outside Lexus HQ I'll be there dishing out sausage butties. I do think that some people are winding themselves up into such a frenzy that if a sparrow farts as it flies past their new IS they'll have it straight back to the dealer for a fix.

If from inside my new car I hear a sparrow fart as it flies by and the windows are up then you're right - straight back to the dealer...



You don't work for Lexus do you?

nblg
yes at 60,000 euro i would also expect not to hear the sparrow fart

[quote name='Jamboo' post='338939' date='Mar 16 2006, 02:49 PM']If from inside my new car I hear a sparrow fart as it flies by and the windows are up then you're right - straight back to the dealer...



You don't work for Lexus do you?[/quote]

lol - I wish..

I think it's unrealistic to expect any Dealers to come on here and explain or address any of the issues raised......

The only response possible would be an offical statment from Lexus GB/ IRE and they would probably need permission from Japan first...

no dealer is going to put his head on the line and end up being quoted back to his "bosses" as such and such said this!

Hopefully they are monitoring this site though and passing the general concerns back to Japan.....

But at the end of the day it is a new model so you should expect teething problems.......... which will be sorted in time.

I still want one..... but can't afford it just yet.

i cannot agree...sure if your going tto pay€15000-20,000 for a new car you might expect the workmanship to be less than perfect but were paying 3 times that in ireland.
if you bought a tv would it be acceptable for the speaker to rattle or awashing machine with a noisy bearing.
its this resignment to "it will do" attitude that fosters this standard.I am an engineer by profession and shudder to think of this type of attitude being used with aircraft etc.

[quote name='nicnac' post='338967' date='Mar 16 2006, 04:28 PM']i cannot agree...sure if your going tto pay€15000-20,000 for a new car you might expect the workmanship to be less than perfect but were paying 3 times that in ireland.
if you bought a tv would it be acceptable for the speaker to rattle or awashing machine with a noisy bearing.
its this resignment to "it will do" attitude that fosters this standard.I am an engineer by profession and shudder to think of this type of attitude being used with aircraft etc.[/quote]
Well said you/we pay to price, so you/we want top products

[quote name='Noel' post='338959' date='Mar 16 2006, 04:03 PM']But at the end of the day it is a new model so you should expect teething problems.......... which will be sorted in time.[/quote]
Just a thought, but I bought my first Lexus (IS200SE) when the car had only been out a few months. I didn't have a single problem with it's construction. Not even a rattle.

I wasn't aware of the LOC (if it existed then) so I heard nothing about others having problems at the time, but I had the car for 3 years and didn't have a single issue with it.

There were a few design quirks that made me look elsewhere when I changed the car, but the manufactured quality was superb.

So here I am back again with a car that now addresses my design concerns

IanB

I don't want to sound like I'm leaping to Lexus's defense here, but they obviously didn't set out to make a car that rattles.

When it was designed, somebody made a judgement on the number and location of pannel mounts, clips, etc - no doubt supported by a reasonable, but still small scale amount of testing.

Now that the cars are out in the field in much bigger numbers, it's coming to light that the original design is not adequate. However, to prevent the rattles in subsequent cars is not as easy as the dealer letting the factory know about the problem.

Lexus will have made enormous investment in moulding tools to manufacture the components as designed - adding more clips or mounting points is a massive job, and may cost many millions and takes many months. In the very early days of a new product, they may feel that for a non-critical flaw (eg a rattle), it isn't reasonable to make the change until they are sure that no other issues will come to light (and then do everything together as a face lift).

I'm not saying that the rattle isn't a problem in a car supposedly built to exceptional standards, but I think that expecting the dealer (or even Lexus GB) to be able to have any influence in the factory in the short term is not reasonable.

Just my tuppence worth

Ian

[quote name='IanB' post='338972' date='Mar 16 2006, 04:35 PM'][quote name='Noel' post='338959' date='Mar 16 2006, 04:03 PM']

But at the end of the day it is a new model so you should expect teething problems.......... which will be sorted in time.[/quote]
Just a thought, but I bought my first Lexus (IS200SE) when the car had only been out a few months. I didn't have a single problem with it's construction. Not even a rattle.

[/quote]


Yes but the car was launched in Japan the year before.........