what a star

over x mas he lost his phone (8310) so searched high and low ended up ordering a new one

found it yesterday he he
so i have a new phone and a problem

the phone is on orange
my sim is o2
i put o2 sim in it wants a restriction code ?
any ideas

you need to get the phone unlocked to open it up to all networks. ...

should cost 20 quid or so...

unlocked the last couple for about 15
but as this one needs a code i was wondering if it was different

Phone orange customer services and they may unlock your phone for a small fee.

Don't expect to ever get through to o2 customer services though. I moved from o2 to t-mobile and o2 sent me an unlocking code for £15. Of course o2 being utterly rubbish took 5 weeks, loads of phone calls, being in a queue, put on hold etc. before they finally produced the code. They then couldn't tell me what to do with the code - it needs prefixing with a few #s n stuff. Once I finally found someone who knew what they were doing the phone came up with a message saying it wasn't locked anyway. Asked o2 for my £15 back but they refused. They then continued to bill me even though I no longer used their service - it took 2 weeks and loads of calls before I could get through to anyone to sort it out. In all it took 3 months to make the change.

My advice would be to throw your o2 sim card in the bin and try any other mobile phone company.

I guess its each to their own - I have been with BT Cellnet (o2) for over 7 years and not one problem yet....

i find o2 ok as i get 300 free texts a month, BUT i have had to use customer services b4
and that is where they fall appart

I've had my Orange 8310 unlocked without any problems, took it to my local cash converters who for around £20 unlocked it (I can't remember the exact amount). Now works fine with any network sim card.

go on ebay and get the unlocking kit.. lot cheaper than £20

Pitty your not in Leeds
I unlock Nokia's for a Fiver a pop