Claire G
April 9, 2003, 3:30 pm
I had my IS200 Sport booked in for a 30,000 mile service today. I asked Octogon Lexus in Bracknell to take a look at the corroded alloys, but was a bit skeptical as they didn't appear that bothered when I pointed out minor corrosion not long after I got my car. I've also seen the experiences of various people on the forums so was prepared for a bit of a battle.
The result? I couldn't fault Octogon. They picked the car up from work at 11am, had it back by about 3-3.30 and left a note for me to call them to book an appointment to get all 5 wheels replaced.
Everyone I spoke with at the dealership today was pleasant, polite and happy to help. What a refreshing experience!
Bobski
April 9, 2003, 5:17 pm
Good to hear, The new ones they gave me have (so far) been V easy to clean.....and no marks (yet)
torrent
April 10, 2003, 6:45 pm
Is it just me or is finding a good Lexus dealership in the Berkshire/Oxford area like finding Rocking Horse S***? So, far I have tried both Reading and Oxford and have been very unimpressed indeed. Oxford got off to a good start but have since completely let themselves down.
I haven't tried Bracknell yet but they are next on the list of dealers to try. Your comments are at least encouraging.
Steve
April 10, 2003, 8:08 pm
Please use the review system
[url="http://lexusownersclub.co.uk/reviews/index.html"]http://lexusownersclub.co.uk/reviews/index.html[/url]
thanx
javadude
April 10, 2003, 8:56 pm
[quote]Reading and Oxford and have been very unimpressed indeed[/quote]
I've always been very happy with Octogon Reading so far.
Also had a recent good experience of Octogon Bracknell as that is where the body shop is for Octogon Reading/Bracknell/Slough. After my accident damage from the micra was repaired I noticed that the thicker paint on the bottom of the door was much more textured than that on the other doors. I complained and they said they'd polish it sometime. When I took it in they kept it for 2 days and resprayed it again instead. It looks much better now.
GCHQAgent
April 10, 2003, 9:38 pm
Reading and Bracknell are owned by the same group, and I've found both to have friendly staff and quality service.
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