Had an issue with one of my power-fold wing mirrors (drivers side noisy and slow - possibly motor failing) - one call this morning and the car was booked in without issue. Received promptly when i attended the dealership. Paperwork ready. Had asked for a late lift home, which they obliged with.

Courtesy call almost within a couple of hours to say the fault was confirmed and work authorised by [Lexus] Warranty. Part ordered and should be in tomorrow; car should be back then.

All in all, a very positive experience. Usual top quality Lexus service from MK


...although have to say not only was the dealership totally deserted but it did look like there were minimum number of staff on hand: Receptionist, Service Adviser, One Salesman and a couple of managers in their offices.

Nice to hear you are being treated well by your dealer

Did ask them if they would replace the other motor - but they said it was fine and could only replace what is broken/failing. Oh well


EDIT:
I ought to just make clear that I am in no way dis-satisfied with the RX or Lexus. Sometimes these things happen, but it is how they are dealt with that makes a difference. Our RX has been pretty much faultless and a pleasure to own. Support from Lexus has been top notch too.

comforting to know being from the MK fold