LEXUS PREOWNED CARS? What happens if the dealer refuses to honour the Lexus preowned package in Full?
Hello guys, I have been reading this forum for years and when it comes to Lexus you guys are king!
I am an international webmaster in my own right with hundreds of top ranked websites but need your advices on a somewhat an dodgy issue like Lexus preowned cars after reading Lexus main preowned website its clear to me they (Lexus wants to set the standard in the UK) but the dream for me has just died.
I picked up an rx300 preowned advertised on the Lexus site and agreed terms over the phone with the as yet unnamed UK lexus main dealer then drove an 600 mile round trip I am an single disabled dad of 3 ( all the kids had to come with me) the car was in fantastic condition and everything went very professionally until I got home to find not only did they not include the service book or the milage warranty but an the 3 month AA warranty with an £500 claim limit that's shocking!
It gets worse there was no right to the " no quibble exchange"
As I have stated no service book!
No full Lexus Warranty!
Only 1 key not 2!!!
no RAC Check done!
No RAC roadside insurrance!
No milage check done?
A complete lemon!
They told me the service book and warranty was in the car and after reading the Lexus promisse there was no reason to think otherwise.lol
The bad thing for Lexus is the fact I screen captured all the said car details off their website prior to purchase and if they dont help me today they will wish they never came to this country at all for example their terms and conditions state nothing about their dealers telling lies therefore they are responsible for making sure dealers who place adverts adhere to the Lexus High Standards, I also admin on massive European Consumer Forums.
My question to you Lexus experts is will lexus DO something about it or just wait for the office of fair trading and the ASA, DMA and a host of other very nice questioning offices all asking Lexus searching questions they are going find hard to answer.
I was hoping to come on here last night and tell you guys I made the right choice but maybe I would have been better sticking to BMW instead?
The question is all about whether Lexus is really different from the rest or just claim to be?
If any car is offered for sale as an preowned Lexus on the Lexus OFFICIAL website and the end result is something less than Lexus wanted then its up to lexus to rectify the problem because if they dont they will find themselves in court for not protecting their high brand name or their share holders and further its important to remember its not the dealer who has sold you the car its Lexus who puts their good name behind each preowned car advert that sells the cars and if they forget that then they might as well give up.
Watch the space guys it could get really funny?
Kind regards,
Bunter.
Full Version: Lexus Preowned Cars?
Sorry to hear this Bunter, it does seem the Dealer has let you down, and is letting the brand down as well.
It could well be worth contacting trading standards at the local council to the dealer (if the dealer doesn't sort it).
It does sound like something is wrong. However I am unsure if they still do the RAC Check anymore, I know
they used to do it, and also give a years free (read included) RAC cover. I am unsure what is include with an Approved Used Lexus anymore. Was the car listed as Approved Used ?Also the lack of another key is also
worrying. If the key is a 3 button type all is not lost, as you can by a replacement key, and get it recoded.
If it is the two button type, you are in trouble as there is no way to get another key encoded to your car.
I just looked on their website and it does state (in vehicle preparation & valeting)
Approved Pre-Owned details....
Keep us informed of your progress.
It could well be worth contacting trading standards at the local council to the dealer (if the dealer doesn't sort it).
It does sound like something is wrong. However I am unsure if they still do the RAC Check anymore, I know
they used to do it, and also give a years free (read included) RAC cover. I am unsure what is include with an Approved Used Lexus anymore. Was the car listed as Approved Used ?Also the lack of another key is also
worrying. If the key is a 3 button type all is not lost, as you can by a replacement key, and get it recoded.
If it is the two button type, you are in trouble as there is no way to get another key encoded to your car.
I just looked on their website and it does state (in vehicle preparation & valeting)
QUOTE
All vehicles must have a minimum of two keys and remotes
Approved Pre-Owned details....
Keep us informed of your progress.
QUOTE (DJ Wozza @ Nov 28 2008, 08:19 AM) 
Sorry to hear this Bunter, it does seem the Dealer has let you down, and is letting the brand down as well.
It could well be worth contacting trading standards at the local council to the dealer (if the dealer doesn't sort it).
It does sound like something is wrong. However I am unsure if they still do the RAC Check anymore, I know
they used to do it, and also give a years free (read included) RAC cover. I am unsure what is include with an Approved Used Lexus anymore. Was the car listed as Approved Used ?Also the lack of another key is also
worrying. If the key is a 3 button type all is not lost, as you can by a replacement key, and get it recoded.
If it is the two button type, you are in trouble as there is no way to get another key encoded to your car.
I just looked on their website and it does state (in vehicle preparation & valeting)
Approved Pre-Owned details....
Keep us informed of your progress.
It could well be worth contacting trading standards at the local council to the dealer (if the dealer doesn't sort it).
It does sound like something is wrong. However I am unsure if they still do the RAC Check anymore, I know
they used to do it, and also give a years free (read included) RAC cover. I am unsure what is include with an Approved Used Lexus anymore. Was the car listed as Approved Used ?Also the lack of another key is also
worrying. If the key is a 3 button type all is not lost, as you can by a replacement key, and get it recoded.
If it is the two button type, you are in trouble as there is no way to get another key encoded to your car.
I just looked on their website and it does state (in vehicle preparation & valeting)
QUOTE
All vehicles must have a minimum of two keys and remotes
Approved Pre-Owned details....
Keep us informed of your progress.
Hello DJ Wozza, after a good nights sleep I think the Lexus is the car for me it was a great drive back home and beat any previous BMW or Mercedes I have so far had but if this one is an lemon and if it turns out to be that Lexus refuses to help my family and I then its war.
Every Approved Pre-Owned Lexus comes with Comprehensive Lexus Warranty, Independent Vehicle History, Mileage Check and Lexus Approved Service History. And although you may never need it, because our cars lead reliability statistics, Lexus GB also provides 24-hour RAC Roadside Assistance
If they advertise on the Lesus site it is an preowned lexus example then surely the dealer knows it mush have already met the strict conditions Lexus its self asks its dealers to perform they also advertised it on autotrader I will upload the screen captures of the sale advert on to my graphics website so you call all see it if the SOS phone call to lexus today FAILS to alert them to this shocking facts!
It is the 2 button type and they asked if I wanted to order a new fob at £200 each lol.
And I can upgrade the warranty to one year at £250 lol.
I will also get the car checked out tomorow by Aberdeen's best garage Do* Sim* so god help them if they missed something lol.
Once I get this sorted out I will be a regular poster here guys as that lexus even if it is an lemon was one of the best driving fun I have ever had and that includes owning an 02 M5 I kid you not!
I am off to speak to Lexus right now this should be fun I want to ask them if an dealer places an advert with them are they allowed to offer it as an lemon to the very scarce buying public an second rate service?
Lexus says ALL PREOWNED CARS that is advertised on their website has this warranty so how can they help my family now?
Best regards,
Bunter.
lexus dealers are independant and its just a franchise - lexus HO wont get too involved in disputes between buyers and the dealer and they also cant force the delae to do anything...
just remember a 'Lexus approved service history' doesnt mean a full service history....i kid you not..read it in the small print..that may be why you dont have a service book...
I dont think your experience is that uncommon....
I dont think your experience is that uncommon....
QUOTE (doog442 @ Nov 28 2008, 11:11 AM)
just remember a 'Lexus approved service history' doesnt mean a full service history....i kid you not..read it in the small print..that may be why you dont have a service book...
I dont think your experience is that uncommon....
I dont think your experience is that uncommon....
Thanks guys for all your comments.
That's great news that means the ASA and the DMA will be forced to take action against Lexus of which was very good at saying all dealers who advertise on their site Must offer these services that they promise regardless of age or cost?
As regards to service history Lexus says this;
Approved Pre-Owned from Lexus ensures you receive the same level of service and attention to detail as all Lexus customers. For instance, every Approved Pre-Owned Lexus comes with Comprehensive Lexus Warranty, Independent Vehicle History, Mileage Check and Lexus Approved Service History. And although you may never need it, because our cars lead reliability statistics, Lexus GB also provides 24-hour RAC Roadside Assistance.
Lexus owners have consistently rated Lexus as the best cars to own. This has resulted in many industry awards from Top Gear and Auto Express magazines for example; plus an unprecedented fifth successive J.D. Power Customer Satisfaction Award. Lexus is dedicated to ensuring that every Lexus owner continues to be totally satisfied. So if your Approved Pre-Owned Lexus does not fully meet your expectations we offer a 30-day, 1,000 mile, No Quibble exchange policy*
* Click here to see No Quibble exchange policy terms and conditions
We believe that owning and driving Approved Pre-Owned only from Lexus cars should be as worry free as possible. The information shown below describes the key features of the Approved Pre-Owned Lexus programme.
Contact Us
Back to Approved Pre-Owned
Comprehensive Lexus Warranty
The Lexus Warranty is designed to give the reassurance that you would expect when buying an Approved Pre-Owned Lexus.
It is important to note that each Lexus Centre has to adhere to key guidelines to ensure you receive the best possible information when purchasing an Approved Pre-Owned only from Lexus.
All Approved Pre-Owned Lexus vehicles are supplied complete with one year's manufacturer's equivalent warranty with unlimited mileage cover. All vehicles with less than a full year of manufacturer's warranty remaining will require a Mandatory Warranty to be applied for. Vehicles under 60,000 miles and with a full year of manufacturer's warranty remaining do not require a Mandatory Warranty to be applied. Your local Lexus Centre will arrange all this for you
Any Lexus vehicles regardless of age or mileage qualify
All Approved Pre-Owned Lexus Car Warranties have the same level of cover as the Lexus new vehicle warranty, with the exception of batteries, interior trim and corroded exhausts. The exact level of cover is detailed on the reverse of the warranty application form and also within your handover pack you receive when purchasing your vehicle
All Approved Pre-Owned Lexus Car warranties include wear and tear cover for batteries, exhausts and wiper blades for three months or 3,000 miles
Vehicle Preparation
Before you take delivery of your Lexus, it has been subjected to a long and comprehensive vehicle preparation.
The vehicle preparation process encompasses five distinct stages:
Independent vehicle history check
Independent vehicle mileage check
Service history check
Vehicle preparation and valeting (MOT if applicable)
Independent Vehicle History Check
The Vehicle History Check utilises data from many sources including the DVLA, Police National computer, finance companies, ABI, BVRLA, VMC, RMIF and SMMT to name but a few. With access to over 63 million records the following checks are made:
Cross referencing between Vehicle Identification Number (VIN) and registration number
Vehicle description check
Finance data check/high risk data check
Registration date and year of manufacture
Stolen vehicle check
Write off/condition check/scrapped indicator
Number of previous owners and owner change dates
Plate change warning, including full plate history or any previous colour changes
Import/export data
Independent Vehicle Mileage Check
As with the Vehicle History Check, the Independent Mileage Check is vital as it gives both you and each Lexus Centre the confidence that the vehicle mileage has been independently verified.
Most Lexus Centres carry out a full mileage verification check as a matter of course with a recommended supplier. All checks include the provision of a branded pass certificate that you will find inserted in the relevant place at the back of your handover pack.
Lexus Approved Service HistoryAll Approved Pre-Owned Lexus vehicles must have a service history that is approved by the Lexus Centre retailing the car. All Lexus Centre services will be completed by a Lexus qualified technician and have all the applicable stamps and signatures. Services for qualifying vehicles must be within 1,000 miles either side of the scheduled service mileage limit or within 2 months either side of the specified time period. Vehicles with an incomplete or non Lexus Centre service history can only qualify as an Approved Pre-Owned Lexus once the retailing Lexus Centre completes the most recent major service. The Centre must then update the service record book to then provide to you.
Vehicle Preparation and Valeting
Once the history and mileage checks have been passed, the car is fully prepared to Lexus standards. We carefully inspect the car's overall condition - outside, inside and underneath.
OUTSIDE
All vehicles must have a minimum of two keys and remotes
Vehicles should meet the current MOT requirements. Brake efficiency tests are replaced by evaluating braking performance on road test, headlamp alignment is replaced by visual inspection
Audio System must be in full working order and good condition
Tyres must be of the correct size and rating, locking wheel nuts are acceptable providing they are in a serviceable condition and the correct locking key(s) supplied
Window glass must be in good condition and security etching must be correct
INSIDE
Any marks, tears or burns must be repaired
All controls and switches must operate to original specification
All warning lights and gauges must be fully functioning and accurate
Steering wheel and column condition/adjustment must be correct
MECHANICAL
All engine components must be in full working order
Steering, brakes and suspension must be in a condition representing good maintenance by previous owners
NON QUALIFYING VEHICLES
A vehicle will not qualify as a Approved Pre-Owned Lexus if any of the following occur:
If the vehicle has been involved in a major accident
If the vehicle's structural integrity is impaired
If the body shell has been replaced
If the vehicle is a grey import
So the part where it says any age is really a lip service then?
If so the Lexus webmasters are going to be rather busy soon guys, lol.
Kind regards,
BUNTER.
Hello guys it looks like I was miss-sold after all check out this website which only comfirms what I already thought http://www.usedcarexpert.co.uk/article.aspx?KB_ID=649
So have these guys got it wrong too?
Regards,
Bunter.
So have these guys got it wrong too?
Regards,
Bunter.
I'm sorry, but this post seems too fantastical for me...and I for one find it very hard to believe that a fully franchised Lexus Main Dealer can behave in this way.
There are elements of this 'story' that do not add up for me; for example, I have never come across an instance where a franchise dealer offers anyting other than a fully backed Lexus Warranty on a vehicles they sell. Furthermore, when you take ownership of the vehicle, you get a bundle of paperwork chief amongst which is the Warranty Document - and it clearly states that it is an 'all component' 12 month manufacturer equivalent cover.
There are other elements of this story that are equally fantastical in tehir allegation and I have to say, these sorts of threads have cropped up on one or two other car forum websites I read on, and eventually it has been established that these threads are nothing short of fictional.
Sorry, but I don't buy it...
There are elements of this 'story' that do not add up for me; for example, I have never come across an instance where a franchise dealer offers anyting other than a fully backed Lexus Warranty on a vehicles they sell. Furthermore, when you take ownership of the vehicle, you get a bundle of paperwork chief amongst which is the Warranty Document - and it clearly states that it is an 'all component' 12 month manufacturer equivalent cover.
There are other elements of this story that are equally fantastical in tehir allegation and I have to say, these sorts of threads have cropped up on one or two other car forum websites I read on, and eventually it has been established that these threads are nothing short of fictional.
Sorry, but I don't buy it...
QUOTE (newlexusowner @ Nov 28 2008, 03:34 AM)
LEXUS PREOWNED CARS? What happens if the dealer refuses to honour the Lexus preowned package in Full?
Hello guys, I have been reading this forum for years and when it comes to Lexus you guys are king!
I am an international webmaster in my own right with hundreds of top ranked websites but need your advices on a somewhat an dodgy issue like Lexus preowned cars after reading Lexus main preowned website its clear to me they (Lexus wants to set the standard in the UK) but the dream for me has just died.
I picked up an rx300 preowned advertised on the Lexus site and agreed terms over the phone with the as yet unnamed UK lexus main dealer then drove an 600 mile round trip I am an single disabled dad of 3 ( all the kids had to come with me) the car was in fantastic condition and everything went very professionally until I got home to find not only did they not include the service book or the milage warranty but an the 3 month AA warranty with an £500 claim limit that's shocking!
It gets worse there was no right to the " no quibble exchange"
As I have stated no service book!
No full Lexus Warranty!
Only 1 key not 2!!!
no RAC Check done!
No RAC roadside insurrance!
No milage check done?
A complete lemon!
They told me the service book and warranty was in the car and after reading the Lexus promisse there was no reason to think otherwise.lol
The bad thing for Lexus is the fact I screen captured all the said car details off their website prior to purchase and if they dont help me today they will wish they never came to this country at all for example their terms and conditions state nothing about their dealers telling lies therefore they are responsible for making sure dealers who place adverts adhere to the Lexus High Standards, I also admin on massive European Consumer Forums.
My question to you Lexus experts is will lexus DO something about it or just wait for the office of fair trading and the ASA, DMA and a host of other very nice questioning offices all asking Lexus searching questions they are going find hard to answer.
I was hoping to come on here last night and tell you guys I made the right choice but maybe I would have been better sticking to BMW instead?
The question is all about whether Lexus is really different from the rest or just claim to be?
If any car is offered for sale as an preowned Lexus on the Lexus OFFICIAL website and the end result is something less than Lexus wanted then its up to lexus to rectify the problem because if they dont they will find themselves in court for not protecting their high brand name or their share holders and further its important to remember its not the dealer who has sold you the car its Lexus who puts their good name behind each preowned car advert that sells the cars and if they forget that then they might as well give up.
Watch the space guys it could get really funny?
Kind regards,
Bunter.
Hello guys, I have been reading this forum for years and when it comes to Lexus you guys are king!
I am an international webmaster in my own right with hundreds of top ranked websites but need your advices on a somewhat an dodgy issue like Lexus preowned cars after reading Lexus main preowned website its clear to me they (Lexus wants to set the standard in the UK) but the dream for me has just died.
I picked up an rx300 preowned advertised on the Lexus site and agreed terms over the phone with the as yet unnamed UK lexus main dealer then drove an 600 mile round trip I am an single disabled dad of 3 ( all the kids had to come with me) the car was in fantastic condition and everything went very professionally until I got home to find not only did they not include the service book or the milage warranty but an the 3 month AA warranty with an £500 claim limit that's shocking!
It gets worse there was no right to the " no quibble exchange"
As I have stated no service book!
No full Lexus Warranty!
Only 1 key not 2!!!
no RAC Check done!
No RAC roadside insurrance!
No milage check done?
A complete lemon!
They told me the service book and warranty was in the car and after reading the Lexus promisse there was no reason to think otherwise.lol
The bad thing for Lexus is the fact I screen captured all the said car details off their website prior to purchase and if they dont help me today they will wish they never came to this country at all for example their terms and conditions state nothing about their dealers telling lies therefore they are responsible for making sure dealers who place adverts adhere to the Lexus High Standards, I also admin on massive European Consumer Forums.
My question to you Lexus experts is will lexus DO something about it or just wait for the office of fair trading and the ASA, DMA and a host of other very nice questioning offices all asking Lexus searching questions they are going find hard to answer.
I was hoping to come on here last night and tell you guys I made the right choice but maybe I would have been better sticking to BMW instead?
The question is all about whether Lexus is really different from the rest or just claim to be?
If any car is offered for sale as an preowned Lexus on the Lexus OFFICIAL website and the end result is something less than Lexus wanted then its up to lexus to rectify the problem because if they dont they will find themselves in court for not protecting their high brand name or their share holders and further its important to remember its not the dealer who has sold you the car its Lexus who puts their good name behind each preowned car advert that sells the cars and if they forget that then they might as well give up.
Watch the space guys it could get really funny?
Kind regards,
Bunter.
Lexus GB will probably do nothing apart from write you a letter saying that they have referred/will refer the matter to the dealer and that ye will contact you in due course to see if all of your issues have been resolved.
The dispute I had with "my" Lexus dealer was "concluded" some months ago & I'm still waiting for Lexus to write to me as they promised. So, don't hold your breath!
Sorry to hear your problems, how old was the car and how many miles? Does any of your paperwork say Lexus pre-owned?
If you do a search on here top rightish above you may find one or two similar cases on pre-owned. Use advanced useage help to see how to use the search field. I remember a similar case where car was exchanged.
Just a suggestion, maybe worth toning down your comments on here as Lexus read them and you don't want to get there backs up just yet.
I do remember a recent lemon RX at Licoln I think it was, but can't remember spec. of car. Might have been an "h".
If you do a search on here top rightish above you may find one or two similar cases on pre-owned. Use advanced useage help to see how to use the search field. I remember a similar case where car was exchanged.
Just a suggestion, maybe worth toning down your comments on here as Lexus read them and you don't want to get there backs up just yet.
I do remember a recent lemon RX at Licoln I think it was, but can't remember spec. of car. Might have been an "h".
QUOTE (ihpj @ Nov 28 2008, 03:34 PM)
I'm sorry, but this post seems too fantastical for me...and I for one find it very hard to believe that a fully franchised Lexus Main Dealer can behave in this way.
There are elements of this 'story' that do not add up for me; for example, I have never come across an instance where a franchise dealer offers anyting other than a fully backed Lexus Warranty on a vehicles they sell. Furthermore, when you take ownership of the vehicle, you get a bundle of paperwork chief amongst which is the Warranty Document - and it clearly states that it is an 'all component' 12 month manufacturer equivalent cover.
There are other elements of this story that are equally fantastical in tehir allegation and I have to say, these sorts of threads have cropped up on one or two other car forum websites I read on, and eventually it has been established that these threads are nothing short of fictional.
Sorry, but I don't buy it...
There are elements of this 'story' that do not add up for me; for example, I have never come across an instance where a franchise dealer offers anyting other than a fully backed Lexus Warranty on a vehicles they sell. Furthermore, when you take ownership of the vehicle, you get a bundle of paperwork chief amongst which is the Warranty Document - and it clearly states that it is an 'all component' 12 month manufacturer equivalent cover.
There are other elements of this story that are equally fantastical in tehir allegation and I have to say, these sorts of threads have cropped up on one or two other car forum websites I read on, and eventually it has been established that these threads are nothing short of fictional.
Sorry, but I don't buy it...
Mmmm, I think you will find that the Glasgow Lexus dealer, owned by Arnold Clark, does not offer a Lexus Warranty, but an Arnold Clark one. And you have to ask for it! I kid you not.
It was only after some hard bartering that I managed to get a full Lexus Warranty for a year.
re service history
cut and paste from above
Vehicles with an incomplete or non Lexus Centre service history can only qualify as an Approved Pre-Owned Lexus once the retailing Lexus Centre completes the most recent major service.
Read into that what you want: missing services ? just stamp it up with the latest and bobs your uncle.
Half the problem is that people walk into a Lexus dealership and let their guard down...and just presume that everything will be rosy and above board
As for the no quibble exchange.....thats a con that falls into their hands...how can they lose? If you part ex a car dont expect to get it back if its worth anything and watch as they amazingly cannot come up with an exchange that doesnt involve you parting with more cash than you did for your orginal purchase.
My advice is to examine every bit of paperwork on that vehicle before you do a deal.
good tip....sift through the paperwork before you buy and you will may well come across previous owners tel number....ring them before you buy if you can
Fictional or not, i dont think the odd thread like this does any harm in making people sit up and do their homework on their prospective purchase......
cut and paste from above
Vehicles with an incomplete or non Lexus Centre service history can only qualify as an Approved Pre-Owned Lexus once the retailing Lexus Centre completes the most recent major service.
Read into that what you want: missing services ? just stamp it up with the latest and bobs your uncle.
Half the problem is that people walk into a Lexus dealership and let their guard down...and just presume that everything will be rosy and above board
As for the no quibble exchange.....thats a con that falls into their hands...how can they lose? If you part ex a car dont expect to get it back if its worth anything and watch as they amazingly cannot come up with an exchange that doesnt involve you parting with more cash than you did for your orginal purchase.
My advice is to examine every bit of paperwork on that vehicle before you do a deal.
good tip....sift through the paperwork before you buy and you will may well come across previous owners tel number....ring them before you buy if you can
Fictional or not, i dont think the odd thread like this does any harm in making people sit up and do their homework on their prospective purchase......
[quote name='newlexusowner' date='Nov 28 2008, 03:34 AM' post='609365']
LEXUS PREOWNED CARS? What happens if the dealer refuses to honour the Lexus preowned package in Full?
Hello guys, I have been reading this forum for years and when it comes to Lexus you guys are king!
I am an international webmaster in my own right with hundreds of top ranked websites but need your advices on a somewhat an dodgy issue like Lexus preowned cars after reading Lexus main preowned website its clear to me they (Lexus wants to set the standard in the UK) but the dream for me has just died.
I picked up an rx300 preowned advertised on the Lexus site and agreed terms over the phone with the as yet unnamed UK lexus main dealer then drove an 600 mile round trip I am an single disabled dad of 3 ( all the kids had to come with me) the car was in fantastic condition and everything went very professionally until I got home to find not only did they not include the service book or the milage warranty but an the 3 month AA warranty with an £500 claim limit that's shocking!
It gets worse there was no right to the " no quibble exchange"
As I have stated no service book!
No full Lexus Warranty!
Only 1 key not 2!!!
no RAC Check done!
No RAC roadside insurrance!
No milage check done?
A complete lemon!
They told me the service book and warranty was in the car and after reading the Lexus promisse there was no reason to think otherwise.lol
The bad thing for Lexus is the fact I screen captured all the said car details off their website prior to purchase and if they dont help me today they will wish they never came to this country at all for example their terms and conditions state nothing about their dealers telling lies therefore they are responsible for making sure dealers who place adverts adhere to the Lexus High Standards, I also admin on massive European Consumer Forums.
My question to you Lexus experts is will lexus DO something about it or just wait for the office of fair trading and the ASA, DMA and a host of other very nice questioning offices all asking Lexus searching questions they are going find hard to answer.
I was hoping to come on here last night and tell you guys I made the right choice but maybe I would have been better sticking to BMW instead?
The question is all about whether Lexus is really different from the rest or just claim to be?
If any car is offered for sale as an preowned Lexus on the Lexus OFFICIAL website and the end result is something less than Lexus wanted then its up to lexus to rectify the problem because if they dont they will find themselves in court for not protecting their high brand name or their share holders and further its important to remember its not the dealer who has sold you the car its Lexus who puts their good name behind each preowned car advert that sells the cars and if they forget that then they might as well give up.
Watch the space guys it could get really funny?
Kind regards,
Bunter
--------------
So which Official Lexus Dealer sold you the car?
LEXUS PREOWNED CARS? What happens if the dealer refuses to honour the Lexus preowned package in Full?
Hello guys, I have been reading this forum for years and when it comes to Lexus you guys are king!
I am an international webmaster in my own right with hundreds of top ranked websites but need your advices on a somewhat an dodgy issue like Lexus preowned cars after reading Lexus main preowned website its clear to me they (Lexus wants to set the standard in the UK) but the dream for me has just died.
I picked up an rx300 preowned advertised on the Lexus site and agreed terms over the phone with the as yet unnamed UK lexus main dealer then drove an 600 mile round trip I am an single disabled dad of 3 ( all the kids had to come with me) the car was in fantastic condition and everything went very professionally until I got home to find not only did they not include the service book or the milage warranty but an the 3 month AA warranty with an £500 claim limit that's shocking!
It gets worse there was no right to the " no quibble exchange"
As I have stated no service book!
No full Lexus Warranty!
Only 1 key not 2!!!
no RAC Check done!
No RAC roadside insurrance!
No milage check done?
A complete lemon!
They told me the service book and warranty was in the car and after reading the Lexus promisse there was no reason to think otherwise.lol
The bad thing for Lexus is the fact I screen captured all the said car details off their website prior to purchase and if they dont help me today they will wish they never came to this country at all for example their terms and conditions state nothing about their dealers telling lies therefore they are responsible for making sure dealers who place adverts adhere to the Lexus High Standards, I also admin on massive European Consumer Forums.
My question to you Lexus experts is will lexus DO something about it or just wait for the office of fair trading and the ASA, DMA and a host of other very nice questioning offices all asking Lexus searching questions they are going find hard to answer.
I was hoping to come on here last night and tell you guys I made the right choice but maybe I would have been better sticking to BMW instead?
The question is all about whether Lexus is really different from the rest or just claim to be?
If any car is offered for sale as an preowned Lexus on the Lexus OFFICIAL website and the end result is something less than Lexus wanted then its up to lexus to rectify the problem because if they dont they will find themselves in court for not protecting their high brand name or their share holders and further its important to remember its not the dealer who has sold you the car its Lexus who puts their good name behind each preowned car advert that sells the cars and if they forget that then they might as well give up.
Watch the space guys it could get really funny?
Kind regards,
Bunter
--------------
So which Official Lexus Dealer sold you the car?
QUOTE (gib @ Nov 28 2008, 05:54 PM)
Mmmm, I think you will find that the Glasgow Lexus dealer, owned by Arnold Clark, does not offer a Lexus Warranty, but an Arnold Clark one. And you have to ask for it! I kid you not.
I stand corrected then. It is shocking that a franchise dealership can offer a non-franchise warranty...
IHPJ i sudgest you take a good look at two threads i have had to make recently.....
http://www.lexusownersclub.co.uk/forum/ind...showtopic=54766
and best of all read this front start to finish...
http://www.lexusownersclub.co.uk/forum/ind...showtopic=51698
I eventually got trading standards involved and got a full refund, just after HO found out the boys were on the way round and the papers had been informed. Japan not interested, HO not really interested, me not interested so went to Merc who were interested. A nightmare from start to finish, never again.
http://www.lexusownersclub.co.uk/forum/ind...showtopic=54766
and best of all read this front start to finish...
http://www.lexusownersclub.co.uk/forum/ind...showtopic=51698
I eventually got trading standards involved and got a full refund, just after HO found out the boys were on the way round and the papers had been informed. Japan not interested, HO not really interested, me not interested so went to Merc who were interested. A nightmare from start to finish, never again.
QUOTE (ihpj @ Nov 28 2008, 08:17 PM)
I stand corrected then. It is shocking that a franchise dealership can offer a non-franchise warranty...
especially when they are required to by the statement on the Lexus webpage......
UPDATE:
Spoke to lexus this morning to be told all dealers selling lexus had to be covered by the full lexus warranty of one year the same as an brand new car.
The lexus guy then called the lexus dealer had a few words to themselves and then came back to me and then it was an three way conversation where the lexus guy wanted to know the reason I had been supplied what is termed as an sub standard car and why it was advertised on the lexus website as being PRE-OWNED what is very strange is the fact the dealer concerned as on the whole has had good reports on this site many times which is why I trusted them completely to deliver the said services.
Lexus wanted me to wait untill the dealer came back to me by 7 pm tonight with what they were going to offer me but it comes as no shock they never called me at all which means they dont even care about the Lexus Brand Name which is quickly going down the toilet!
MY CAR!
after only 2 days its getting worse first the foot operated parking brake has failed at my first attemp at using it which means the said brand new MOT that the dealer had done is not legal and against the law, the car is being looked at first thing Saturday mornng and if that was not bad enough now the remote fob has stopped locking the doors which means its not currently fully insured and here I was thinking an Lexus, was all that
The trouble Lexus has is the fact I have all the internetscreen captures at hand and if they fail to help me then god help them as my first port of call will be the Advertising Standards Agency if my rock solid complaint is upheld its bad news for lexus in many ways and is just not worth the risk of taken me on, on this subject matter,
The ASA has powers that can cripple any company large or small on the marketing front.
I said at the begining of this thread that I have over 1200 websites I was not joking about this, I feel so angry this is your chance to help me find an website name that best describes this subject matter?
If the dealer has not confirmed their steps to me by the close of business Monday, they leave me no choice to name and shame them.
This has left me with more questions than answers if Lexus continue to miss-lead the public and may even be breaking the sale of goods act 1974 then the office of fair trading will be informed by myself that Lexus is letting their dealers away with "unfair contract terms" because the dealers are advertising goods as full monty Lexus PRE-OWNED CARS to only get something completely different at the point of sale is an disgrace in this day and age.
I will no doublt reject the car as "unfit for the purpose."
I do love the Lexus Car and might get One from Europe as their warranties seem to be better than that of "rip off britain".
But if it goes wrong which Lexus dealer who is the repair King?
One passing shot at the dealers is the fact this/my car is still being advertised on Autotrader tonight despite being sold to me on Tuesday 25th November 2008.
The dealer is not allowed to advertise goods for sale that he does not own!!!
Even back street traders stop advertising on autotrader because they fear the power of the law in this matter!
Kind regards,
Bunter.
Spoke to lexus this morning to be told all dealers selling lexus had to be covered by the full lexus warranty of one year the same as an brand new car.
The lexus guy then called the lexus dealer had a few words to themselves and then came back to me and then it was an three way conversation where the lexus guy wanted to know the reason I had been supplied what is termed as an sub standard car and why it was advertised on the lexus website as being PRE-OWNED what is very strange is the fact the dealer concerned as on the whole has had good reports on this site many times which is why I trusted them completely to deliver the said services.
Lexus wanted me to wait untill the dealer came back to me by 7 pm tonight with what they were going to offer me but it comes as no shock they never called me at all which means they dont even care about the Lexus Brand Name which is quickly going down the toilet!
MY CAR!
after only 2 days its getting worse first the foot operated parking brake has failed at my first attemp at using it which means the said brand new MOT that the dealer had done is not legal and against the law, the car is being looked at first thing Saturday mornng and if that was not bad enough now the remote fob has stopped locking the doors which means its not currently fully insured and here I was thinking an Lexus, was all that
The trouble Lexus has is the fact I have all the internetscreen captures at hand and if they fail to help me then god help them as my first port of call will be the Advertising Standards Agency if my rock solid complaint is upheld its bad news for lexus in many ways and is just not worth the risk of taken me on, on this subject matter,
The ASA has powers that can cripple any company large or small on the marketing front.
I said at the begining of this thread that I have over 1200 websites I was not joking about this, I feel so angry this is your chance to help me find an website name that best describes this subject matter?
If the dealer has not confirmed their steps to me by the close of business Monday, they leave me no choice to name and shame them.
This has left me with more questions than answers if Lexus continue to miss-lead the public and may even be breaking the sale of goods act 1974 then the office of fair trading will be informed by myself that Lexus is letting their dealers away with "unfair contract terms" because the dealers are advertising goods as full monty Lexus PRE-OWNED CARS to only get something completely different at the point of sale is an disgrace in this day and age.
I will no doublt reject the car as "unfit for the purpose."
I do love the Lexus Car and might get One from Europe as their warranties seem to be better than that of "rip off britain".
But if it goes wrong which Lexus dealer who is the repair King?
One passing shot at the dealers is the fact this/my car is still being advertised on Autotrader tonight despite being sold to me on Tuesday 25th November 2008.
The dealer is not allowed to advertise goods for sale that he does not own!!!
Even back street traders stop advertising on autotrader because they fear the power of the law in this matter!
Kind regards,
Bunter.
You don't seem to be up to date with English Law, you want:
The Sale of Goods Act 1979 (as amended)
Sale and Supply of Goods Act 1994
The Sale and Supply of Goods to Consumers Regulations 2002
Also just because it has an MOT does not mean it is safe to drive the next day or the next week, it's not "against the law" from the garage perspective only from you taking it onto a public road.
You seem to have come in blasted off and shot yourself in the foot because you don't know what you are talking about in some respects.
Also you can lock the car with the key if the fob doesn't work. Have alook in the manual
Only my opinion.
Hope you get a resolution.
The Sale of Goods Act 1979 (as amended)
Sale and Supply of Goods Act 1994
The Sale and Supply of Goods to Consumers Regulations 2002
Also just because it has an MOT does not mean it is safe to drive the next day or the next week, it's not "against the law" from the garage perspective only from you taking it onto a public road.
You seem to have come in blasted off and shot yourself in the foot because you don't know what you are talking about in some respects.
Also you can lock the car with the key if the fob doesn't work. Have alook in the manual
Only my opinion.
Hope you get a resolution.
For a guy that owns "hundreds of websites" your profile is pretty bare! Your grammar and spelling is not very good. And you can moan more than my Ex missus. I don't believe an intelligent guy buying a car would not check the paperwork before doing the deal.
You sound so knowledgeable about consumer affairs yet you buy a lemon!
If all what you say is true then name and shame the seller and I wish you luck in resolving the matter. That's if you haven't sued them all by then!
Good luck
You sound so knowledgeable about consumer affairs yet you buy a lemon!
If all what you say is true then name and shame the seller and I wish you luck in resolving the matter. That's if you haven't sued them all by then!
Good luck
all sounds a bit odd to me. All you have done is moaned and made threats about a dealer without naming the offender. It is therefore of no use to anyone on the forum and it appears from your knowledge you don't need any help.
Either name the dealer concerned so we all know or stop moaning. If all your account is true then there should not be a problem in naming the dealer.
If you are genuine then I wish you all the best in resolving but IMHO something doesn't add up here
Also, what law are you referring to regarding still advertising a car that is sold?
Either name the dealer concerned so we all know or stop moaning. If all your account is true then there should not be a problem in naming the dealer.
If you are genuine then I wish you all the best in resolving but IMHO something doesn't add up here
Also, what law are you referring to regarding still advertising a car that is sold?
Hello guys,
For the purpose of admin and mods of this fine forum it appears that certain members are having trouble on two accounts,
1/ Some think its impossible for any Lexus dealership to behave in such a manner.
2/ Some may want to take issue with the messenger and attack them just because they have bad grammer well am sorry I did say I was Disabled from the begining I suffer from dyslexia.
I do want to take part in discussions on this forum now and in the future and the only way to do this is by proving who I am to Admin/Mods who have my permission to check out both email adresses in any google search to see if I am telling the truth as regards to my website ownerships?
Just because someone suffers from dyslexia does not make someone stuppid or stops one from taking part in any forum or discussion group anywhere on the net.
I am an W3C website validator in XHTML, HTML, CSS and Fedral Standards 508 and an editor on Zimbio not many people can do this and when I do build any validated website I pass it to my copy editor who makes it all nice and with hardly any spelling mistakes.
As far as this thread goes the dealer did leave a message for me to contact them today (Sunday 30th November) to discuss the matter further which I will do so!
The only thing I may be guilty of is perhaps thinking Lexus GB was an Brand Name to trust and was indeed a cut above the rest in Europe, When I saw the said advert on the Lexus GB website offering the said car for sale under the banner of being an Approved Pre-owned car then how was I meant to know buying from an Lexus dealership could turn out this way as Lexus GB has already set out the conditions for the said sale.
Please bare with me here, if any car is placed on Lexus GB website as being an pre-owned car Lexus has no disclaimer stating dealers has any opt-out because their cars have to be of the same standard as Lexus GB wants, if any dealer breaks with this request then its up to Lexus to honour their pledge and charge the dealer accordingly this would soon stop this confussion and stop dealers from advertising goods under the official Lexus GB Banner?
Lexus GB must and if its anything to do with me stop this dodgy miss-selling practice from happening again.
I except the possibilty that my said dealer may not have been fully aware of their obligations before placing the said adverts on the Lexus GB pre-owned website listing but that in its self does not mean they are now alllowed to op-out of the Lexus GB PROMISE or undertakings it just means the dealership will have to be very careful in the future and Lexus should be sending out reminders to its dealers of what is required of dealerships in premoting any said cars on their pre-owned sale listings OR everytime one slips through, Lexus has to take responsabilty and honour their terms and conditions or simply remove this feature from their websites to avoid further confussion for everyone thinking of buying an Pre-owned Lexus.
Lexus GB does NOT state that any car on its website on the pre-owned listing can opt-out of the packages of such cars that are advertised, there-fore why would any one have to question the dealerships to confirm the contract when LEXUS GB has already fully explained the benefits of buying such an example regardless of age and mileage in other words if any dealership places an said ad in the pre-owned listing its down to LEXUS GB to honour their word or change their website disclaimers.
Its in both the dealerships and Lexus GB interests to clear this up quickly or else the ASA may have to do it for them?
I am sorry to the admin/mods for breaking any posting rules on your boards but I would like to use this account from now on to avoid future problems with any of my future postings it was done so you can check both email adresses and report back if you think I am not telling the truth about website ownership as it seems to be an issue?
Best regards,
Bunter.
PS, I will keep you guys updated.
@T7RY B, I am not offended by your comments in anyway you were not to know i suffered from dyslexia and I had to copy and paste "dyslexia" as my brain cant cope with that word and if the mods allow me to keep this username I will put it in my profile for others to see .
For the purpose of admin and mods of this fine forum it appears that certain members are having trouble on two accounts,
1/ Some think its impossible for any Lexus dealership to behave in such a manner.
2/ Some may want to take issue with the messenger and attack them just because they have bad grammer well am sorry I did say I was Disabled from the begining I suffer from dyslexia.
I do want to take part in discussions on this forum now and in the future and the only way to do this is by proving who I am to Admin/Mods who have my permission to check out both email adresses in any google search to see if I am telling the truth as regards to my website ownerships?
Just because someone suffers from dyslexia does not make someone stuppid or stops one from taking part in any forum or discussion group anywhere on the net.
I am an W3C website validator in XHTML, HTML, CSS and Fedral Standards 508 and an editor on Zimbio not many people can do this and when I do build any validated website I pass it to my copy editor who makes it all nice and with hardly any spelling mistakes.
As far as this thread goes the dealer did leave a message for me to contact them today (Sunday 30th November) to discuss the matter further which I will do so!
The only thing I may be guilty of is perhaps thinking Lexus GB was an Brand Name to trust and was indeed a cut above the rest in Europe, When I saw the said advert on the Lexus GB website offering the said car for sale under the banner of being an Approved Pre-owned car then how was I meant to know buying from an Lexus dealership could turn out this way as Lexus GB has already set out the conditions for the said sale.
Please bare with me here, if any car is placed on Lexus GB website as being an pre-owned car Lexus has no disclaimer stating dealers has any opt-out because their cars have to be of the same standard as Lexus GB wants, if any dealer breaks with this request then its up to Lexus to honour their pledge and charge the dealer accordingly this would soon stop this confussion and stop dealers from advertising goods under the official Lexus GB Banner?
Lexus GB must and if its anything to do with me stop this dodgy miss-selling practice from happening again.
I except the possibilty that my said dealer may not have been fully aware of their obligations before placing the said adverts on the Lexus GB pre-owned website listing but that in its self does not mean they are now alllowed to op-out of the Lexus GB PROMISE or undertakings it just means the dealership will have to be very careful in the future and Lexus should be sending out reminders to its dealers of what is required of dealerships in premoting any said cars on their pre-owned sale listings OR everytime one slips through, Lexus has to take responsabilty and honour their terms and conditions or simply remove this feature from their websites to avoid further confussion for everyone thinking of buying an Pre-owned Lexus.
Lexus GB does NOT state that any car on its website on the pre-owned listing can opt-out of the packages of such cars that are advertised, there-fore why would any one have to question the dealerships to confirm the contract when LEXUS GB has already fully explained the benefits of buying such an example regardless of age and mileage in other words if any dealership places an said ad in the pre-owned listing its down to LEXUS GB to honour their word or change their website disclaimers.
Its in both the dealerships and Lexus GB interests to clear this up quickly or else the ASA may have to do it for them?
I am sorry to the admin/mods for breaking any posting rules on your boards but I would like to use this account from now on to avoid future problems with any of my future postings it was done so you can check both email adresses and report back if you think I am not telling the truth about website ownership as it seems to be an issue?
Best regards,
Bunter.
PS, I will keep you guys updated.
@T7RY B, I am not offended by your comments in anyway you were not to know i suffered from dyslexia and I had to copy and paste "dyslexia" as my brain cant cope with that word and if the mods allow me to keep this username I will put it in my profile for others to see .
Well I think the post is a more reasoned one, well done for that and please keep us informed of how you get on.
Yes, but as others have stated your account of the problem is of no use to anyone as you have not named the Dealer and therefore we cannot understand what assistance you need from this forum. Your account of dealings with a Lexus Dealer is not typical, so surely you should help others by naming the Dealer so that we can all stay clear and secondly, it will provide some added pressure on them to resolve the issue. Otherwise, you are left venting your anger to people who can neither understand nor help you to resolve the matter. Your credentials and history are irrelevant here and I am certain that no one on the forum would critise you or anyone else for having Dyslexia. Can you name the Dealer?
QUOTE (jaroph @ Nov 30 2008, 11:16 AM)
Yes, but as others have stated your account of the problem is of no use to anyone as you have not named the Dealer and therefore we cannot understand what assistance you need from this forum. Your account of dealings with a Lexus Dealer is not typical, so surely you should help others by naming the Dealer so that we can all stay clear and secondly, it will provide some added pressure on them to resolve the issue. Otherwise, you are left venting your anger to people who can neither understand nor help you to resolve the matter. Your credentials and history are irrelevant here and I am certain that no one on the forum would critise you or anyone else for having Dyslexia. Can you name the Dealer?
Hello Jaroph, I take your point, which is well stated and if I am on my other forums might be saying the same things as well.
I contacted Lexus GB on Friday who asked me not to name them on the forum until such times that had been exjusted that they had to get involved themselves.
I spoke to my salesman this morning from dealership concerned and we had an very friendly chat and he has offered to sort this out or I can have a full refund if I wish and am now more sure than ever this is all down to Lexus GB and I will be taking up this matter with them tomorrow morning for everyones benefit not just mine.
I like everyone else just assumes certain things when dealing with an Branded name like Lexus that owners will get what it says on the tin as LEXUS GB says every used car comes with the same warranty as an new car including waer and tear items, why would anyone question that from an official Lexus GB dealer at the point of sale and to be honest this is what Lexus GB thought as well on Friday so there is confussion out there and its not the fault of the dealer per sae its Lexus GB who must make things crystal clear from now on.
Naming the dealer at this point would be counter productive as it serves no purpose doing so and if there is no back tracking from the dealer I would be happy to report its an Result in this case.
I would not like anyone to go through this again so will persue the matter with Lexus GB tomorrow.
Best regards,
BUNTER.
QUOTE
how old was the car and how many miles?
You're calling the car a lemon but haven't described any actual problems with it?
A missing key and no service history is an inconvenience but hardly makes the car a lemon.
A missing key and no service history is an inconvenience but hardly makes the car a lemon.
so Lexus gb ok with you slating Lexus on the forum but not to mention the franchisee?
One other thing is the fact that in every post you have made you propogate the fact you are a webmaster with hundreds of sites. I'm not sure what this has to do with the issue and is the main reason I am suspicious.
I can't help think there is a little advertising here.
One other thing is the fact that in every post you have made you propogate the fact you are a webmaster with hundreds of sites. I'm not sure what this has to do with the issue and is the main reason I am suspicious.
I can't help think there is a little advertising here.
QUOTE (Paradroid @ Nov 30 2008, 12:42 PM)
You're calling the car a lemon but haven't described any actual problems with it?
A missing key and no service history is an inconvenience but hardly makes the car a lemon.
A missing key and no service history is an inconvenience but hardly makes the car a lemon.
Hello Paradriod, The said car was meant to be inspected yesterday but it got cancelled till tomorrow and as far as having no service history being an small inconvenience would you buy any Lexus if it was indeed missing?
If it was missing do you think your Lexus would find another owner, whether bits is falling off it or NOT if theres no service history its worse than an lemon in my humble opinion.
QUOTE
how old was the car and how many miles?
Sorry Steve but that information would lead to the dealers front door.
As far as advertising goes I dont own any car related websites yet but who knows what the future may bring and no you wont see any links of any websites here at all.
For clarification I think my LEXUS RX300 despite the wrongs is the best car in the world I have either driven or owned and that is almost every car in the world, I am not asking much I am only asking LEXUS GB to deliver their undertakings/warranties in full and in good faith as I had held them with the same regard before the purchase.
Kind regards,
Bunter
I had a similar experience regarding "Approved Used Lexus" when I bought my RX300 earlier this year.....I trawled the official Lexus GB website to find an AUL and found just what I was looking for......I had to travel only a 200 mile round trip to view the vehicle which for all purposes was just what I was looking for......then I was told by the dealer upon mentioning (in passing as I am already an AA member) about the breakdown cover on the AUL warranty that it was not an AUL vehicle but would be covered by thier own warranty which was "exactly the same apart from the breakdown cover"......this suprised me somewhat as it was listed on the official UK site, but was told it must have been an adminastrive error.....somebody pushed the wrong button!
Somewhat foolishly I went along with the sale anyway without seeing the full warranty terms as "they had not access to website of the company that supplied the warranty" on that day.......needless to say the warranty supplied exludes just about everything that could wear out of break on the vehicle!
Having said that....I like the vehicle and it has been almost faultless....some little niggles like squealing drive belt a month after sale (fixed at cost of the supplying dealer as NOT included in the warranty) and a badly leaking rear shock absorber which was spotted when my local dealer was fixing the squealing drive belt, the supplying dealer said thier pre delivery inspection did not spot the leak so could not have been there, as it also was supplied with a new MoT.......and of course we all know MoT stations are faultless?
They agreed to pay half the cost of reparing the shock absorber.....when it was taken off it was pretty obvious it had been leaking for a long time......but quite frankly I could care less.....my life and time is too costly to spend argueing over this crap!
Its a lovely grand touring vehicle which transports us effortlessly and without fuss.....thats what I bought it for.
BTW. Lexus UK could not give a damn when I contacted them about the listing error....and just passed my query back to the dealer!
Best regards David
Oh yes....forgot to mention the LOOSE oil filter the local dealer found was leaking oil as well!!! And I thought I was glad it had a service before I picked it up
Somewhat foolishly I went along with the sale anyway without seeing the full warranty terms as "they had not access to website of the company that supplied the warranty" on that day.......needless to say the warranty supplied exludes just about everything that could wear out of break on the vehicle!
Having said that....I like the vehicle and it has been almost faultless....some little niggles like squealing drive belt a month after sale (fixed at cost of the supplying dealer as NOT included in the warranty) and a badly leaking rear shock absorber which was spotted when my local dealer was fixing the squealing drive belt, the supplying dealer said thier pre delivery inspection did not spot the leak so could not have been there, as it also was supplied with a new MoT.......and of course we all know MoT stations are faultless?
They agreed to pay half the cost of reparing the shock absorber.....when it was taken off it was pretty obvious it had been leaking for a long time......but quite frankly I could care less.....my life and time is too costly to spend argueing over this crap!
Its a lovely grand touring vehicle which transports us effortlessly and without fuss.....thats what I bought it for.
BTW. Lexus UK could not give a damn when I contacted them about the listing error....and just passed my query back to the dealer!
Best regards David
Oh yes....forgot to mention the LOOSE oil filter the local dealer found was leaking oil as well!!! And I thought I was glad it had a service before I picked it up
QUOTE (Steve ( West Mids ) @ Nov 29 2008, 09:15 PM)
You don't seem to be up to date with English Law, you want:
The Sale of Goods Act 1979 (as amended)
Sale and Supply of Goods Act 1994
The Sale and Supply of Goods to Consumers Regulations 2002
Also just because it has an MOT does not mean it is safe to drive the next day or the next week, it's not "against the law" from the garage perspective only from you taking it onto a public road.
You seem to have come in blasted off and shot yourself in the foot because you don't know what you are talking about in some respects.
Also you can lock the car with the key if the fob doesn't work. Have alook in the manual ;)
Only my opinion.
Hope you get a resolution.
The Sale of Goods Act 1979 (as amended)
Sale and Supply of Goods Act 1994
The Sale and Supply of Goods to Consumers Regulations 2002
Also just because it has an MOT does not mean it is safe to drive the next day or the next week, it's not "against the law" from the garage perspective only from you taking it onto a public road.
You seem to have come in blasted off and shot yourself in the foot because you don't know what you are talking about in some respects.
Also you can lock the car with the key if the fob doesn't work. Have alook in the manual ;)
Only my opinion.
Hope you get a resolution.
Totally agree. If you are so clued up how come you paid for any part of a repair in the first 6 months? A badly leaking shock absorber would not be excluded from the "reversed burden of proof" for the first 6 months after purchase of your vehicle so you should have insisted that they rectified it for you. Apart from seeming somewhat lacking in knowledge for what you purport to be, I am amazed that anyone would purchase a vehicle in such a slipshod manner regarding paperwork, keys etc.
whatever the excuse about the shock absorber.... they should always always always be replaced in pairs.
End of.
End of.
QUOTE (1newlexusowner @ Nov 30 2008, 02:02 PM)
QUOTE
how old was the car and how many miles?
Sorry Steve but that information would lead to the dealers front door.
What a pile of cow manure. You obviously care enough to type spuriously long rants about Lexus-this and Lexus-that and waffle on (and on!) infinitum about how this wasn't done and that wasn't apparent - yet you are unable to provide even the briefest of details when requested. And I remain mystified how the above information can lead someone directly to the vehicle you bought?
I have said before, and I will re-iterate my position: I don't believe that you are genuine and simply post for reaction. And as dave1 says above, it is amzing how anyone could buy such a lemon, might I then suggest that you are perhaps a fool for not doing your homework before you so eagerly parted with your money...and I'm sure you know what they say about fools and their money being easily parted?
QUOTE (dave1 @ Dec 2 2008, 12:19 PM)
QUOTE (Steve ( West Mids ) @ Nov 29 2008, 09:15 PM)
You don't seem to be up to date with English Law, you want:
The Sale of Goods Act 1979 (as amended)
Sale and Supply of Goods Act 1994
The Sale and Supply of Goods to Consumers Regulations 2002
Also just because it has an MOT does not mean it is safe to drive the next day or the next week, it's not "against the law" from the garage perspective only from you taking it onto a public road.
You seem to have come in blasted off and shot yourself in the foot because you don't know what you are talking about in some respects.
Also you can lock the car with the key if the fob doesn't work. Have alook in the manual ;)
Only my opinion.
Hope you get a resolution.
The Sale of Goods Act 1979 (as amended)
Sale and Supply of Goods Act 1994
The Sale and Supply of Goods to Consumers Regulations 2002
Also just because it has an MOT does not mean it is safe to drive the next day or the next week, it's not "against the law" from the garage perspective only from you taking it onto a public road.
You seem to have come in blasted off and shot yourself in the foot because you don't know what you are talking about in some respects.
Also you can lock the car with the key if the fob doesn't work. Have alook in the manual ;)
Only my opinion.
Hope you get a resolution.
Totally agree. If you are so clued up how come you paid for any part of a repair in the first 6 months? A badly leaking shock absorber would not be excluded from the "reversed burden of proof" for the first 6 months after purchase of your vehicle so you should have insisted that they rectified it for you. Apart from seeming somewhat lacking in knowledge for what you purport to be, I am amazed that anyone would purchase a vehicle in such a slipshod manner regarding paperwork, keys etc.
Dave 1......you need to reread this thread more carefully, it was my vehicle that had the leaking shock absorber not the OP. And yes I even got onto my local trading standards office and they stated that I could not prove the shock absorber was leaking at the time of purchase, so I guess even my trading standards office is lacking the knowledge as well!
It would indeed be preferable to replace shock absorbers in pairs, but there is no "requirement" in law that states that. In fact when I queried this with Lexus Southend I was told it was quite normal to replace one providing the remaining S/A is without fault, and quite frankly having worked within the R&E of motor vehicles for over 30 years the only time I can recall test vehicles having shock absorbers changed in pairs or sets is when required for handling/ride evaluation (springs are a different matter!) broken or failed shock absorbers are just changed as and when required.
Best regards David
I'd be interested in Tony's (WIM) opinion on the shocks, I have always been told as I stated above,
however if I am wrong I apologise.
however if I am wrong I apologise.
QUOTE (Boxbrownie @ Dec 2 2008, 04:54 PM)
Dave 1......you need to reread this thread more carefully, it was my vehicle that had the leaking shock absorber not the OP. And yes I even got onto my local trading standards office and they stated that I could not prove the shock absorber was leaking at the time of purchase, so I guess even my trading standards office is lacking the knowledge as well!
Best regards David
Best regards David
My apologies. So much drivel from OP that I "lost" the thread somewhat I think.
However, as I said, during the 1st 6 months the burden of proof lies with the supplying dealer to prove that a fault was not present or developing which is why it is known as "reverse burden of proof." Might I suggest that you request your local trading standards office to recheck the legal position regarding such issues.
QUOTE (dave1 @ Dec 2 2008, 06:58 PM)
QUOTE (Boxbrownie @ Dec 2 2008, 04:54 PM)
Dave 1......you need to reread this thread more carefully, it was my vehicle that had the leaking shock absorber not the OP. And yes I even got onto my local trading standards office and they stated that I could not prove the shock absorber was leaking at the time of purchase, so I guess even my trading standards office is lacking the knowledge as well!
Best regards David
Best regards David
My apologies. So much drivel from OP that I "lost" the thread somewhat I think.
However, as I said, during the 1st 6 months the burden of proof lies with the supplying dealer to prove that a fault was not present or developing which is why it is known as "reverse burden of proof." Might I suggest that you request your local trading standards office to recheck the legal position regarding such issues.
I think I will give them another ring......maybe talk to somebody other than the cleaner!
QUOTE (DJ Wozza @ Dec 2 2008, 06:41 PM)
I'd be interested in Tony's (WIM) opinion on the shocks, I have always been told as I stated above,
however if I am wrong I apologise.
however if I am wrong I apologise.
Your not wrong...it would be the ideal solution to replace both if the pair were a matched set.....but I know from experience that shock absorber rates can vary slightly even when brand new......so no guarantee the new "pair" would be better matched than one replacement, providing the remaining damper is in good condition.
I guess really we should call them by thier correct term....a SPRING is a shock absorber, a "SHOCK ABSORBER" is in fact a damper.....but thats another thread
UPDATE:-
I brought my complaint to Consumer Direct who was very interested in the miss-selling practices of some of Lexus GB dealerships on the Lexus GB website, they also put my claims to the test with other dealerships and guess what?
The dealer claims they made an mistake with the placing of the advert on the Lexus GB website and on Friday after disscussions with Lexus GB management removed several of their adverts that should not have been there to start with!
It matters not Trading Standards in England think that its the fault of Lexus GB as they are responsible for all adverts carried on their website and as I have already stated they have no website disclaimers giving the opt-out for their dealerships to offer anything less than promissed on the Lexus GB website.
The said dealer has asked me if I wanted to pay the warranty myself at an cost of £865 for 1 year and £1634 for 2 years this cost for what is meant to be one of the best reliable cars in the world is really out of this world?
I am by nature a digger of crap and since this started I have been told by 4 other sources (lexus GB dealers) there have been meetings with Lexus GB officials asking for this huge sum to be reduced as the dealers cant afford to offer the full Lexus Warranties any more and no much wonder if this is the price being put on to any RX3OO motors or other models?
I phoned Lexus yesterday who claimed this was an one off and the dealer had made the mistake when I then told them there was many dealers ignoring the warranty pledges from Lexus GB they went mental lol
I told them they would have to remove at least 50% of all Pre-owned Lexus cars from their website as all the dealers I contacted said they were offering their own warranties instead this is very true and forum members can check this out for themselves maybe admin can start an thread like "which dealer is opting out of the pre-owned warranties"
It seems that just about every car under the £10000 bracket will not be covered any more and its the dealers who have decided this as the simply cant afford the prices charged by Lexus GB in the present economic climate.
The problem for Lexus dealers now is why would anyone thinking of buying an used Lexus without full warranties buy from them in the first place when the warranties offered by back street guys offer the now same bog standard crap at much reduced prices?
As far as my car goes it has now been checked by Aberdeen Lexus after being asked to do so by Lexus GB the reason the fob/central locking was failing was the fact the ignition barrel was broken and the key was coming out at the first notch thus leaving on the electrics.....lol
my foot parking brake (new cable) was fitted wrong!!!
my front discs and pads were needing replaced and the power steering was needing looked at more closely but all in all not a bad car he said I hate to see an bad one guys
I have now built the website I was going to do bought the priceless domain name and ready to upload it and before we say anything guys no there will be no links from here to there but there will be links from there to here but I am waiting for Lexus GB to do the honarable thing and give me the said warranty I dont want anything else just what their website offered and claimed.
I still think my Lexus RX300 is wonderful though despite the above and have just found out if in town driving you switch off the overdrive function you may get better fuel consumption but dont ask me why?
Kind regards,
Bunter
I brought my complaint to Consumer Direct who was very interested in the miss-selling practices of some of Lexus GB dealerships on the Lexus GB website, they also put my claims to the test with other dealerships and guess what?
The dealer claims they made an mistake with the placing of the advert on the Lexus GB website and on Friday after disscussions with Lexus GB management removed several of their adverts that should not have been there to start with!
It matters not Trading Standards in England think that its the fault of Lexus GB as they are responsible for all adverts carried on their website and as I have already stated they have no website disclaimers giving the opt-out for their dealerships to offer anything less than promissed on the Lexus GB website.
The said dealer has asked me if I wanted to pay the warranty myself at an cost of £865 for 1 year and £1634 for 2 years this cost for what is meant to be one of the best reliable cars in the world is really out of this world?
I am by nature a digger of crap and since this started I have been told by 4 other sources (lexus GB dealers) there have been meetings with Lexus GB officials asking for this huge sum to be reduced as the dealers cant afford to offer the full Lexus Warranties any more and no much wonder if this is the price being put on to any RX3OO motors or other models?
I phoned Lexus yesterday who claimed this was an one off and the dealer had made the mistake when I then told them there was many dealers ignoring the warranty pledges from Lexus GB they went mental lol
I told them they would have to remove at least 50% of all Pre-owned Lexus cars from their website as all the dealers I contacted said they were offering their own warranties instead this is very true and forum members can check this out for themselves maybe admin can start an thread like "which dealer is opting out of the pre-owned warranties"
It seems that just about every car under the £10000 bracket will not be covered any more and its the dealers who have decided this as the simply cant afford the prices charged by Lexus GB in the present economic climate.
The problem for Lexus dealers now is why would anyone thinking of buying an used Lexus without full warranties buy from them in the first place when the warranties offered by back street guys offer the now same bog standard crap at much reduced prices?
As far as my car goes it has now been checked by Aberdeen Lexus after being asked to do so by Lexus GB the reason the fob/central locking was failing was the fact the ignition barrel was broken and the key was coming out at the first notch thus leaving on the electrics.....lol
my foot parking brake (new cable) was fitted wrong!!!
my front discs and pads were needing replaced and the power steering was needing looked at more closely but all in all not a bad car he said I hate to see an bad one guys
I have now built the website I was going to do bought the priceless domain name and ready to upload it and before we say anything guys no there will be no links from here to there but there will be links from there to here but I am waiting for Lexus GB to do the honarable thing and give me the said warranty I dont want anything else just what their website offered and claimed.
I still think my Lexus RX300 is wonderful though despite the above and have just found out if in town driving you switch off the overdrive function you may get better fuel consumption but dont ask me why?
Kind regards,
Bunter
QUOTE (1newlexusowner @ Nov 30 2008, 02:02 PM)
....... would you buy any Lexus if it was indeed missing?
No , I don't suppose he would but that's what you have done! You seem to know all about consumer affairs and yet you have failed to abide by the golden rule " Buyer beware ". You also seem to be making a big thing about a disability.....can you tell me what that's got to do with buying a car? I am disabled myself but I don't think it has ever interfered with me making purchases! If you are genuine then I wish you all the best but I fear not!
QUOTE (1newlexusowner @ Dec 4 2008, 10:49 AM)
The said dealer has asked me if I wanted to pay the warranty myself at an cost of £865 for 1 year and £1634 for 2 years this cost for what is meant to be one of the best reliable cars in the world is really out of this world?
Well, If you want to extend the warranty on a three year old Mercedes E Class 320 CDI it will cost you £1006 for the first year! How old is your car because to extend the warranty on a three year old LS 430 is about £750 per year so my local dealer tells me.
Admittedly the cost of a warranty doesn't make for pleasant reading - but these vehicles are complex and if things go wrong (just see recent threads around calliper failure and various sensors going and my own experiences) it can be very expensive to set right even the smallest of issues. And dare I say the cost isn't as exorbitant as other comparable cars and marques - remember the Lexus product is excess free too.
I would never dream of running a vehicle like the RX without proper back up an thats why we extended our warranty and will do so again next year when it falls due.
I would never dream of running a vehicle like the RX without proper back up an thats why we extended our warranty and will do so again next year when it falls due.
FINAL UPDATE:-
Sorry I have not been keeping my fellow members up to date with events of the last 10 days or so but I have been told to say nothing from Lexus GB until it all got sorted!
I bought the said car from Lexus Teesside on an 51 plate £5000 NU51KHK after seeing it advertised on the official Lexus GB APPROVERD PREOWNED website, the dealership gave me the deal over the phone which included the Warranty which was meant to be the full monty but as the price of the car was so low they could only do it for 3 months which seemed fair enough ( I did not know Lexus only do 12 months ones ) the car was to be fully serviced and mot'ed. I paid all the money over the phone which I was not happy about as it was only meant to be an £500 DEPOSIT but they took it all there and then without my permission.
I arranged the pick up travelled overnight from Aberdeen got there around 10 am the RX3OO was ready got the keys and drove away into the sunset well towards the A66, stopped at Penrith and discovered the first fault the slipping foot operated parking brake got back up to Aberdeen took out the warranty book and discovered no service book and the 3 month warranty was an AA 3 star which means it covers almost nothing at all!
I spoke to the dealership the next day to be told the car was so cheap they could not provide the said lexus warranty as it costs them to much to provide it, this is an cop out as there are many Lexus dealers providing warranties at this price point throgh out the UK Lexus Network.
I then asked Lexus GB why they were letting Dealers use their website to advertise APPROVED PREOWNED Lexus Cars when they know full well they are to be offered in some cases as an NON APPROVED Lexus Car.
Lexus GB denied this was the case tro start with then confirmed the said dealership had removed several cars from the Lexus GB website that day as they were in their view miss-leading their adverts to perspective buyers and warned about do it again.
Over the next few days I rang almost all UK Lexus dealers to discover this miss selling practice was been taking place in other dealerships in the Network, I was then told by Lexus Mrs Wellor was in charge of my case file, she claimed she and Lexus knew nothing about internet selling or its rules, what? Lexus GB has an website that advertises for their dealerships stock promisses that all cars under their warranties will come with this, that and everything covered and not know a thing about about the internet is quite shocking.
I don't blame the dealership I blame Lexus GB for this total confusion, there is no leadership some dealers think its up to them or not to offer the full warranty whether it is placed on the official website or not, what an sham.
Then Lexus GB came up with the master plan Teesside should offer a full refund this way Lexus GB does not need to honour the warranty and Teesside satisfies them and consumer direct/trading standards as doing what they can to address this big problem and as other members have said on this thread Lexus GB could not give a stuff about us customers its all about making lots of dosh and stuff anything else.
Lexus GB staff talks down to everyone and if you dare to have a go you will find yourself at the hands of Mrs Wellor=god help you....lol
My car is now back at the dealers and they have returned my trade-in car fully cleaned (which was no mean feat) an a new MOT thank you Teesside Lexus.
Like I said I don't blame the dealer for this but they did supply the car with 2 main faults broken parking brake and ignition barrel where the key came out in position 1...lol
There was also 6 faults cleared by the Excellent Aberdeen Lexus who examined the car twice on instructions from Lexus GB
of which 2 of these so called cleared faults the o2 sensor as many have reported on this ace forum and an miss fire problem but nothing much I should worry about, ok that got my attention so any RX300 can run like crap go into an Lexus service centre for 5 mins and suddenly the car is like new again but they did say "they will come on again thats for sure" was enough for me!
Like I said at the start I will buy another RX300 as they are great cars to drive but I wont be using an official Lexus dealer as there is now very little point other than getting a full warranty if your lucky.
For the sake of others the website I was going to build is now up and above Lexus for most terms regarding the issues above to warn others that things are not as black and white as Lexus would have you think!
One final thought of Lexus GB they think that because I bought the car for just £5000 and it was on an 51 plate somehow this excludes the dealers from handing out full warranties well here is something they are not thinking about, when so few people are buying cars period any car is only worth what someone is willing to pay for it and if they think they are right then why have they not stopped their dealers from offering such cars on their official APPROVED PREOWNED website, just ask yourself that question guys?
Kind regards,
Bunter.
Sorry I have not been keeping my fellow members up to date with events of the last 10 days or so but I have been told to say nothing from Lexus GB until it all got sorted!
I bought the said car from Lexus Teesside on an 51 plate £5000 NU51KHK after seeing it advertised on the official Lexus GB APPROVERD PREOWNED website, the dealership gave me the deal over the phone which included the Warranty which was meant to be the full monty but as the price of the car was so low they could only do it for 3 months which seemed fair enough ( I did not know Lexus only do 12 months ones ) the car was to be fully serviced and mot'ed. I paid all the money over the phone which I was not happy about as it was only meant to be an £500 DEPOSIT but they took it all there and then without my permission.
I arranged the pick up travelled overnight from Aberdeen got there around 10 am the RX3OO was ready got the keys and drove away into the sunset well towards the A66, stopped at Penrith and discovered the first fault the slipping foot operated parking brake got back up to Aberdeen took out the warranty book and discovered no service book and the 3 month warranty was an AA 3 star which means it covers almost nothing at all!
I spoke to the dealership the next day to be told the car was so cheap they could not provide the said lexus warranty as it costs them to much to provide it, this is an cop out as there are many Lexus dealers providing warranties at this price point throgh out the UK Lexus Network.
I then asked Lexus GB why they were letting Dealers use their website to advertise APPROVED PREOWNED Lexus Cars when they know full well they are to be offered in some cases as an NON APPROVED Lexus Car.
Lexus GB denied this was the case tro start with then confirmed the said dealership had removed several cars from the Lexus GB website that day as they were in their view miss-leading their adverts to perspective buyers and warned about do it again.
Over the next few days I rang almost all UK Lexus dealers to discover this miss selling practice was been taking place in other dealerships in the Network, I was then told by Lexus Mrs Wellor was in charge of my case file, she claimed she and Lexus knew nothing about internet selling or its rules, what? Lexus GB has an website that advertises for their dealerships stock promisses that all cars under their warranties will come with this, that and everything covered and not know a thing about about the internet is quite shocking.
I don't blame the dealership I blame Lexus GB for this total confusion, there is no leadership some dealers think its up to them or not to offer the full warranty whether it is placed on the official website or not, what an sham.
Then Lexus GB came up with the master plan Teesside should offer a full refund this way Lexus GB does not need to honour the warranty and Teesside satisfies them and consumer direct/trading standards as doing what they can to address this big problem and as other members have said on this thread Lexus GB could not give a stuff about us customers its all about making lots of dosh and stuff anything else.
Lexus GB staff talks down to everyone and if you dare to have a go you will find yourself at the hands of Mrs Wellor=god help you....lol
My car is now back at the dealers and they have returned my trade-in car fully cleaned (which was no mean feat) an a new MOT thank you Teesside Lexus.
Like I said I don't blame the dealer for this but they did supply the car with 2 main faults broken parking brake and ignition barrel where the key came out in position 1...lol
There was also 6 faults cleared by the Excellent Aberdeen Lexus who examined the car twice on instructions from Lexus GB
of which 2 of these so called cleared faults the o2 sensor as many have reported on this ace forum and an miss fire problem but nothing much I should worry about, ok that got my attention so any RX300 can run like crap go into an Lexus service centre for 5 mins and suddenly the car is like new again but they did say "they will come on again thats for sure" was enough for me!
Like I said at the start I will buy another RX300 as they are great cars to drive but I wont be using an official Lexus dealer as there is now very little point other than getting a full warranty if your lucky.
For the sake of others the website I was going to build is now up and above Lexus for most terms regarding the issues above to warn others that things are not as black and white as Lexus would have you think!
One final thought of Lexus GB they think that because I bought the car for just £5000 and it was on an 51 plate somehow this excludes the dealers from handing out full warranties well here is something they are not thinking about, when so few people are buying cars period any car is only worth what someone is willing to pay for it and if they think they are right then why have they not stopped their dealers from offering such cars on their official APPROVED PREOWNED website, just ask yourself that question guys?
Kind regards,
Bunter.
An interesting read. Did you get compemsated for your time, trouble and inconvenience?
You are not the first to find the warranty wasn't what it was advertised as, nor was the car and that the service book was missing with a Lexus APPROVED PREOWNED car from a Lexus dealer
Good luck in finding your next one and maybe your experience will lead you you take out your own warranty.
You are not the first to find the warranty wasn't what it was advertised as, nor was the car and that the service book was missing with a Lexus APPROVED PREOWNED car from a Lexus dealer
Good luck in finding your next one and maybe your experience will lead you you take out your own warranty.
QUOTE (Steve ( West Mids ) @ Dec 25 2008, 11:34 AM)
An interesting read. Did you get compemsated for your time, trouble and inconvenience?
You are not the first to find the warranty wasn't what it was advertised as, nor was the car and that the service book was missing with a Lexus APPROVED PREOWNED car from a Lexus dealer
Good luck in finding your next one and maybe your experience will lead you you take out your own warranty.
You are not the first to find the warranty wasn't what it was advertised as, nor was the car and that the service book was missing with a Lexus APPROVED PREOWNED car from a Lexus dealer
Good luck in finding your next one and maybe your experience will lead you you take out your own warranty.
Thanks Steve for your comments, no I was not given anything including the refund of monies yet...lol but its done with an credit card so no worries there mate.
It strikes me as strange as through out this process Lexus GB was fully aware of this practice (so says the many dealers in the network) so much so many in the Lexus Network spoke openly of asking LEXUS to reduce the cost of the warranties charged by Lexus GB over the last 6 weeks.
It came to my attention only a few days ago that Lexus ignored the dealers request and put up the cost by 10%+ which means my new approved preowned information website may get much more traffic than it gets at pressent and I may have to open the .com version to allow for all the readers letters to have their say.
I am indeed looking to replace the RX300 mk1/2 its a great designed car and great drive although very thirsty but its just a pity Lexus GB customer services were not up to the task and that has really surprised me but it looks like it never surprised you Steve.
I have learned my leason the hard way guys.
Merry xmas everyone!
Kind regards,
B.
QUOTE (1newlexusowner @ Dec 25 2008, 12:15 PM)
QUOTE (Steve ( West Mids ) @ Dec 25 2008, 11:34 AM)
An interesting read. Did you get compemsated for your time, trouble and inconvenience?
You are not the first to find the warranty wasn't what it was advertised as, nor was the car and that the service book was missing with a Lexus APPROVED PREOWNED car from a Lexus dealer
Good luck in finding your next one and maybe your experience will lead you you take out your own warranty.
You are not the first to find the warranty wasn't what it was advertised as, nor was the car and that the service book was missing with a Lexus APPROVED PREOWNED car from a Lexus dealer
Good luck in finding your next one and maybe your experience will lead you you take out your own warranty.
Thanks Steve for your comments, no I was not given anything including the refund of monies yet...lol but its done with an credit card so no worries there mate.
It strikes me as strange as through out this process Lexus GB was fully aware of this practice (so says the many dealers in the network) so much so many in the Lexus Network spoke openly of asking LEXUS to reduce the cost of the warranties charged by Lexus GB over the last 6 weeks.
It came to my attention only a few days ago that Lexus ignored the dealers request and put up the cost by 10%+ which means my new approved preowned information website may get much more traffic than it gets at pressent and I may have to open the .com version to allow for all the readers letters to have their say.
I am indeed looking to replace the RX300 mk1/2 its a great designed car and great drive although very thirsty but its just a pity Lexus GB customer services were not up to the task and that has really surprised me but it looks like it never surprised you Steve.
I have learned my leason the hard way guys.
Merry xmas everyone!
Kind regards,
B.
Sent you a pm on Teesside!
I take it this is your website ?
http://www.approvedpreowned.co.uk/
It didn't suprise me Bunter as I have been there, read the book, watched the video, got the T-shirt and now seen the website but with a new Lexus car not a pre-owned. Mine was eventually rejected successfully by myself and I received a brand new replacement plus costs.
I've just looked at your website and I am suprised you are carrying a Lexus Teeside advert when they, unquestionable, were involved in shafting you. This takes most of the credibility away from your site IMHO, and I think somebody findng your site from, say, google may well see all the adverts and not read the message.
Are all you websites that difficult to read and find what you want? I expected the headings to look better and work as a link. How would I know? Well I test websites for a living
http://www.approvedpreowned.co.uk/
It didn't suprise me Bunter as I have been there, read the book, watched the video, got the T-shirt and now seen the website but with a new Lexus car not a pre-owned. Mine was eventually rejected successfully by myself and I received a brand new replacement plus costs.
I've just looked at your website and I am suprised you are carrying a Lexus Teeside advert when they, unquestionable, were involved in shafting you. This takes most of the credibility away from your site IMHO, and I think somebody findng your site from, say, google may well see all the adverts and not read the message.
Are all you websites that difficult to read and find what you want? I expected the headings to look better and work as a link. How would I know? Well I test websites for a living
QUOTE (Steve ( West Mids ) @ Dec 25 2008, 03:34 PM)
I take it this is your website ?
http://www.approvedpreowned.co.uk/
It didn't suprise me Bunter as I have been there, read the book, watched the video, got the T-shirt and now seen the website but with a new Lexus car not a pre-owned. Mine was eventually rejected successfully by myself and I received a brand new replacement plus costs.
I've just looked at your website and I am suprised you are carrying a Lexus Teeside advert when they, unquestionable, were involved in shafting you. This takes most of the credibility away from your site IMHO, and I think somebody findng your site from, say, google may well see all the adverts and not read the message.
Are all you websites that difficult to read and find what you want? I expected the headings to look better and work as a link. How would I know? Well I test websites for a living
http://www.approvedpreowned.co.uk/
It didn't suprise me Bunter as I have been there, read the book, watched the video, got the T-shirt and now seen the website but with a new Lexus car not a pre-owned. Mine was eventually rejected successfully by myself and I received a brand new replacement plus costs.
I've just looked at your website and I am suprised you are carrying a Lexus Teeside advert when they, unquestionable, were involved in shafting you. This takes most of the credibility away from your site IMHO, and I think somebody findng your site from, say, google may well see all the adverts and not read the message.
Are all you websites that difficult to read and find what you want? I expected the headings to look better and work as a link. How would I know? Well I test websites for a living
Hello Steve,
You have a good point about the adverts I will try and filter that bad ones out m8
As you can see if the blind can read the site as it passes all validation markups including XHTML, CSS 2.1 and Federal Standards 508 then anyone can read it.
As you must be aware Steve, SEO guys by pass black text on white backgrounds everytime...lol
If admin would like any SEO help you only need ask as this is what forums are all about helping each other?
Best Regards,
B.
And if any member wishes me to add anything to it just let me know guys.
QUOTE (1newlexusowner @ Dec 25 2008, 05:20 PM)
QUOTE (Steve ( West Mids ) @ Dec 25 2008, 03:34 PM)
I take it this is your website ?
http://www.approvedpreowned.co.uk/
Are all you websites that difficult to read and find what you want? I expected the headings to look better and work as a link. How would I know? Well I test websites for a living
http://www.approvedpreowned.co.uk/
Are all you websites that difficult to read and find what you want? I expected the headings to look better and work as a link. How would I know? Well I test websites for a living
Hello Steve,
You have a good point about the adverts I will try and filter that bad ones out m8
As you can see if the blind can read the site as it passes all validation markups including XHTML, CSS 2.1 and Federal Standards 508 then anyone can read it.
As you must be aware Steve, SEO guys by pass black text on white backgrounds everytime...lol
If admin would like any SEO help you only need ask as this is what forums are all about helping each other?
Best Regards,
B.
And if any member wishes me to add anything to it just let me know guys.
I think it might be a good idea for you to get a proofreader for your website as it would probably appear more credible without the various spelling, punctuation and grammatical errors. Whilst these things don't really matter on a forum I think that on a website they really are fairly important. Also, I hope you got permission from the people who had participated in chat/discussion in forums before including links to the various topics.
QUOTE
I hope you got permission from the people who had participated in chat/discussion in forums before including links to the various topics.
Hello Dave, there are many reasons why websites are built in such away and the english lingo is perfect for putting up any form that any one with an basic understanding of english can easily understand it.
As far as asking ones permission for links for what is an open information website it simply does not apply for instance this site has no Copyright notice nor Disclaimers or even Privacy Policies which means its open to anything on the web period, the only ones that can object to these links are Lexus or its network dealers who simply wish to keep others in the dark about such things!
I own very large forums all are larger than this one, even if they are for members only its impossible to stop linking although some pages may not link due to you having to sign in as an member, this website is an open forum and open to bots which means any content on this forum can be read, copied or linked, its just the way of the world wide web m8, sorry!
Copyright is very important for any site if admin needs advice on this we will freely help you?
Regards,
B.
I wasn't actually discussing copyright B, more common courtesy.
I am still surprised that with all the very large websites and forums which you own you don't try to make them look more professional by finding youself a decent proofreader (or whatever the equivalent is for websites)
I am still surprised that with all the very large websites and forums which you own you don't try to make them look more professional by finding youself a decent proofreader (or whatever the equivalent is for websites)
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