Any company that claims not to have a complaint is a liar..... wim does it's best to please everyone but, "if" something goes wrong then i hope we are seen to do our best to resolve the complaint.

We had a TRD MR2 in to fit the owners own lowering coils, during the fitting one of the front top mounts was totally seized so Tony explained the only way to remove the mount was to heat it up....The owner agreed but unfortunately it was to hot and the very top of the damper shaft got cosmetically bent.

On the Geo the rear cambers needed correcting but to do this we had to order some adjuster bolts, so it was agreed we would order the bolts and the customer would return.

I wasn't there when this job was being done but the owner phoned me the next day saying we had bent the top of the shaft and we should replace it.... I explained that he did agree we could use heat and the bend is cosmetic?.... He said he didn't agree plus there was a knocking from that side and another garage said a spacer was missing costing him £70 to have replaced.

I couldn't explain the knocking, although Tony said nothing was left off the mount.... So i agreed we would replace the damper at our expense (£150) and in view of the garage fee we would install the bolts and re-calibrate the chassis free.

Today the owner turns up and we fit the new damper, noting new front drop-links (the knock maybe!!) he also asked we fit his own rear drop-links and ARB bushings.... To fit the bushings the subframe needs to be lowered, plus the ARB mounting bolts snapped so these needed drilling. Total time on the rear around two hours including the new camber adjusters.

So we gave him
1: A new damper £150+
2: two camber adjuster bolts + fitting £60+
3: two additional hours labour £130+
4: A full calibration (half fee) £40+

Once done he then asked we pay the garage bill?.... I explained the additional labour/ bolts exceeded the bill, his argument then was fitting the front drop-links and ARB bushings only took him half and hour. I explained at the rear the sub-frame needs to be lowered plus the bolts snapped so it's a very different job to the front.

It then pans out he hasn't got a bill from the other garage yet?..... So seemingly another garage has worked on the car, cured the knock and let him go without paying.... I said i'm struggling with that and once again i feel the work we have done exceeds the imaginary bill.

Then he asked me to pay for his fuel costs?..... Once again i explained "you" was coming back anyway to have the camber bolts fitted, his answer was he would have had this done locally.... So i asked why did you ask us to order the bolts if you weren't coming back?...... In end we gave him £20 for his fuel

So this car today cost me £380.... plus the £20 for fuel.. plus the lost work whilst Tony was working on his car.

Am i wrong?

I think you have been overly reasonable tbh. The damper replacement was a good pr exercise not really needed but if you didn't explain it could have got bent with the heat then you gave them room to argue, bit of a 50/50 ball that one.
As to the rest i think you bumped into a bit of a chancer and they got away with it this time. Under no circumstances should you have agreed to pay a rectification bill without seeing proof the work was done, as obviously you have had doubts yourself.
Chalk it up to experience and be a bit more forceful next time

You have been more then fair! Sounds like a nightmare customer. Hopefully you don't get many of those again! Franky if a garage had acted as fairly as you have I would be embarrised to then start demanding petrol money! :S

Hopefully those customers are few and far between

Think you went to far in helping him out mate. He was taking the pi$$
You cant get all that work done free of charge.
Will be coming down to get my geom re-check done next year when you pay for my fuel because I think you did something wrong the last time

Was his name Richard Head?

[quote name='Steve ( West Mids )' post='610454' date='Dec 1 2008, 09:58 PM']Was his name Richard Head?[/quote]

LOL

You sound more than reasonable Tony.

You should of asked for an engineers report and refused to accept any sort of responsibility until he had one. Then threaten him with liable if he dare ask anyone else about it LOL

Hop the to***r get his comeuppance.

His names Mick.... as in, taking the.

Nice feedback chaps, i just needed to feel comfortable with my handling of the situation.... One thing that's for sure, the owner is not welcome back whatever he wants!

I know where i would of put his old damper but i wont say it on here, think he took the capital "P" in a big way mate you were more than reasonable to change the damper, but for him to ask for the other things to be done free of charge and then to ask for petrol costs? G*D i hate rip off G*ts like that!!

Do you have a disclaimer that customers have to sign when they agree to certain jobs Tony?

Disgusting customer service. You didn't take his family to Disneyland for 3 weeks, provide free garage services for life or arrange for the entire cast of eastenders to sing merry Christmas to him without anyone dying when he collected the car.

All I can say is, if all traders were like you , the world would be a better place.

[quote name='Mark W' post='610471' date='Dec 1 2008, 10:30 PM']Disgusting customer service. You didn't take his family to Disneyland for 3 weeks, provide free garage services for life or arrange for the entire cast of eastenders to sing merry Christmas to him without anyone dying when he collected the car.

All I can say is, if all traders were like you , the world would be a better place.[/quote]


i'm coming down to get my geo done and then claim you used up all the smell in my air freshener

[quote name='aztecbandit1' post='610467' date='Dec 1 2008, 10:24 PM']I know where i would of put his old damper but i wont say it on here, think he took the capital "P" in a big way mate you were more than reasonable to change the damper, but for him to ask for the other things to be done free of charge and then to ask for petrol costs? G*D i hate rip off G*ts like that!!

Do you have a disclaimer that customers have to sign when they agree to certain jobs Tony?[/quote]

The only disclaimer i have is for aggressive Geo setups like road cars intended for Drifting, even then i don't give them a dedicated Drift setup.

In truth this is the first complaint i've had where i stood back and said "no".... Things can and do go wrong when you are working on all manner of cars, and when they do i hold my hands up and deal with it.

Fact was to install his coils we had to do something we've never done before ie: heat the top mount, ok it bent but it wasn't the damper shaft, only the thread that's exposed after the top mount lock nut so cosmetic.

On the plus side another member from the MR2 owners club was there when Tony asked permission to heat the mount, and he has said the owner agreed.

Just to add to the nastiness the owner said unless we satisfy his complaint he will post a "crash & burn" post in the MR2 forum... Fortunately the witness to Tony's request to heat the mount was one of the forums moderators.

[quote name='legendswraith' post='610479' date='Dec 1 2008, 10:39 PM'][quote name='Mark W' post='610471' date='Dec 1 2008, 10:30 PM']Disgusting customer service. You didn't take his family to Disneyland for 3 weeks, provide free garage services for life or arrange for the entire cast of eastenders to sing merry Christmas to him without anyone dying when he collected the car.

All I can say is, if all traders were like you , the world would be a better place.[/quote]


i'm coming down to get my geo done and then claim you used up all the smell in my air freshener
[/quote]

Ah but in customers cars i only breath out........ "Fail"

[quote name='Mark W' post='610471' date='Dec 1 2008, 10:30 PM']Disgusting customer service. You didn't take his family to Disneyland for 3 weeks, provide free garage services for life or arrange for the entire cast of eastenders to sing merry Christmas to him without anyone dying when he collected the car.

All I can say is, if all traders were like you , the world would be a better place.[/quote]

Comforting reply.... thank you.

[quote name='wheels-inmotion.co.uk' post='610485' date='Dec 1 2008, 10:47 PM'][quote name='aztecbandit1' post='610467' date='Dec 1 2008, 10:24 PM']I know where i would of put his old damper but i wont say it on here, think he took the capital "P" in a big way mate you were more than reasonable to change the damper, but for him to ask for the other things to be done free of charge and then to ask for petrol costs? G*D i hate rip off G*ts like that!!

Do you have a disclaimer that customers have to sign when they agree to certain jobs Tony?[/quote]

The only disclaimer i have is for aggressive Geo setups like road cars intended for Drifting, even then i don't give them a dedicated Drift setup.

In truth this is the first complaint i've had where i stood back and said "no".... Things can and do go wrong when you are working on all manner of cars, and when they do i hold my hands up and deal with it.

Fact was to install his coils we had to do something we've never done before ie: heat the top mount, ok it bent but it wasn't the damper shaft, only the thread that's exposed after the top mount lock nut so cosmetic.

On the plus side another member from the MR2 owners club was there when Tony asked permission to heat the mount, and he has said the owner agreed.

Just to add to the nastiness the owner said unless we satisfy his complaint he will post a "crash & burn" post in the MR2 forum... Fortunately the witness to Tony's request to heat the mount was one of the forums moderators.
[/quote]


In response to that i'm quite sure the reputation you have could quite survive it and besides it would have been amusing to watch the amount of different forums that would queue up to fight your corner. I would imagine that the mr2oc will be trying to distance themselves from this guy as soon as, before they all get tarred with the same brush.
Please tell me you kept the old damper as well

He calls himself Topgun on the MR2OC forums, not sure about calling him topbum but can think of a few other names i could call him

I hate p### takers.
I'd have fitted his new damper, and done all the work, then given him a clump round the ear.

You acted in a more than professionial manner Tony, and were more generous than anyone else I have
ever met in the same position. Guy should get ridiculed on the Mr2 forum to which he belongs.....
BANKER !! (mis-spelt)

[quote name='legendswraith' post='610509' date='Dec 1 2008, 11:38 PM']In response to that i'm quite sure the reputation you have could quite survive it and besides it would have been amusing to watch the amount of different forums that would queue up to fight your corner. I would imagine that the mr2oc will be trying to distance themselves from this guy as soon as, before they all get tarred with the same brush.[/quote]
Yeah, if he does that I'm sure it'll end up being him that looks stupid. You've bent over backwards to be reasonable to this guy Tony, and he's just taken advantage of you.

just wish i got that kind of service,and the garage was not even paying a bean on the car,just goes to show you some folk are total ***** takers,you have more than done your fair share of work,just hope that when i get a phone call with the go ahead to get my car done,i get the same leval of service you guys at wim give out,keep up the good work and just put it down to one of those days.if i get to jae next year i will be poping in past also will need it done again once the car is lower.

[quote name='legendswraith' post='610509' date='Dec 1 2008, 11:38 PM'][quote name='wheels-inmotion.co.uk' post='610485' date='Dec 1 2008, 10:47 PM'][quote name='aztecbandit1' post='610467' date='Dec 1 2008, 10:24 PM']I know where i would of put his old damper but i wont say it on here, think he took the capital "P" in a big way mate you were more than reasonable to change the damper, but for him to ask for the other things to be done free of charge and then to ask for petrol costs? G*D i hate rip off G*ts like that!!

Do you have a disclaimer that customers have to sign when they agree to certain jobs Tony?[/quote]

The only disclaimer i have is for aggressive Geo setups like road cars intended for Drifting, even then i don't give them a dedicated Drift setup.

In truth this is the first complaint i've had where i stood back and said "no".... Things can and do go wrong when you are working on all manner of cars, and when they do i hold my hands up and deal with it.

Fact was to install his coils we had to do something we've never done before ie: heat the top mount, ok it bent but it wasn't the damper shaft, only the thread that's exposed after the top mount lock nut so cosmetic.

On the plus side another member from the MR2 owners club was there when Tony asked permission to heat the mount, and he has said the owner agreed.

Just to add to the nastiness the owner said unless we satisfy his complaint he will post a "crash & burn" post in the MR2 forum... Fortunately the witness to Tony's request to heat the mount was one of the forums moderators.
[/quote]


In response to that i'm quite sure the reputation you have could quite survive it and besides it would have been amusing to watch the amount of different forums that would queue up to fight your corner. I would imagine that the mr2oc will be trying to distance themselves from this guy as soon as, before they all get tarred with the same brush.
Please tell me you kept the old damper as well
[/quote]

He thinks he's a big player in the forum because he owns TRD number one, i just hope members can see him for what he really is if he bad mouths us...... And yes i did keep the old damper.

I personaly will be writing to the pope asking for Tony to be Sainted!

Amazing customer service... even though he was a nightmare of a customer.

I personaly would impliment a small disclaimer for any works of that type...

And get some decent CCTV internaly with Voice recording... could save you a fortune!

I shall now refer to you as [b]Saint Tony of WIM [/b]if you dont mind

[quote name='TheDon' post='610602' date='Dec 2 2008, 10:24 AM']I personaly will be writing to the pope asking for Tony to be Sainted!

Amazing customer service... even though he was a nightmare of a customer.

I personaly would impliment a small disclaimer for any works of that type...

And get some decent CCTV internaly with Voice recording... could save you a fortune!

I shall now refer to you as [b]Saint Tony of WIM [/b]if you dont mind[/quote]

Information from this forum has also been passed on to other geometry establishments. What to do is send an email out to every geo place in the UK and get them a ban . Then when they have to come back to you for more work you put them on a special hourly rate of say 3x the normal

[quote name='TheDon' post='610602' date='Dec 2 2008, 10:24 AM']I personaly will be writing to the pope asking for Tony to be Sainted!

Amazing customer service... even though he was a nightmare of a customer.

I personaly would impliment a small disclaimer for any works of that type...

And get some decent CCTV internaly with Voice recording... could save you a fortune!

I shall now refer to you as [b]Saint Tony of WIM [/b]if you dont mind[/quote]

I've been called many things but never a Saint....... am i still allowed to fart in the bath

I tell you what though, the disclaimer is a very good idea, i will implement this tomorrow, thanks.

You really should get an 'airtight' disclaimer (like someone else you know), just for self protection mate,
many members of LOC know the high standard of your work as we have been paying customers.
We know you are customer satisfaction driven, with the highest professional standards in the industry.
It is just being prudent to protect youself...

[quote name='wheels-inmotion.co.uk' post='610834' date='Dec 2 2008, 08:33 PM'][quote name='TheDon' post='610602' date='Dec 2 2008, 10:24 AM']I personaly will be writing to the pope asking for Tony to be Sainted!

Amazing customer service... even though he was a nightmare of a customer.

I personaly would impliment a small disclaimer for any works of that type...

And get some decent CCTV internaly with Voice recording... could save you a fortune!

I shall now refer to you as [b]Saint Tony of WIM [/b]if you dont mind[/quote]

I've been called many things but never a Saint....... am i still allowed to fart in the bath

I tell you what though, the disclaimer is a very good idea, i will implement this tomorrow, thanks.
[/quote]

Thats why i asked about you having a disclaimer earlier matey, I had to sign one a few years back when i had 18" wheels fitted to an old mini that i used to show, so i couldn't go back if i ripped the arches off it (which i did) and blame them for fitting the wrong size Just think its a good practice and it gives you a bit of cover for jobs like this one

18" Wheels on an old mini omg bet that was a picture Chris

[quote name='DJ Wozza' post='610896' date='Dec 2 2008, 10:02 PM']
18" Wheels on an old mini omg bet that was a picture Chris [/quote]

Oh yeh, they were a bit of a bugger to get on even with a lot of arch mods, it had hardly any suspension but looked very good untill i had a daft session and nearly ripped the arches off Them were the days

Going to go "against the flow" here.

A good disclaimer will protect your company from later claims made through the courts so good idea.

It won't stop you or WIM being "slagged off" on public forums if some ***** wants to do it because you said "it went wrong and you signed the disclaimer so sod off" A Hole #1 will resort to "slagging off".

Know what Wozza is saying and who he is talking about, he has a disclaimer and a bad reputation now on the forums, so it is a fine line between customer relations and "taking one from behind".

[quote name='DJ Wozza' post='610865' date='Dec 2 2008, 09:49 PM']You really should get an 'airtight' disclaimer (like someone else you know), just for self protection mate,
many members of LOC know the high standard of your work as we have been paying customers.
We know you are customer satisfaction driven, with the highest professional standards in the industry.
It is just being prudent to protect youself...[/quote]

You know what wozz i never thought i would need to have a disclaimer other than the road/ Drift cars we set. We have the equipment to save us from damaging wheels and the extra software on the Geo, so i felt safe.

Can you do me a favor, i cannot post images here so can you post the image of the bent damper i've posted in wim> [url="http://www.wheels-inmotion.co.uk/forum/index.php?showtopic=3631&hl="]http://www.wheels-inmotion.co.uk/forum/ind...ic=3631&hl=[/url] just so members can see how bad we was and what cost me £400 plus a potential £100 for the garage bill and fuel, plus the lost business while Tony was working on his car.

Here you go Tony

[img]http://i214.photobucket.com/albums/cc320/tempra5/bentstrut.jpg[/img]

[quote name='aztecbandit1' post='610921' date='Dec 2 2008, 10:18 PM']Here you go Tony

[img]http://i214.photobucket.com/albums/cc320/tempra5/bentstrut.jpg[/img][/quote]

Thanks for that...... Now i know we are responsible for the bend but can you see how insugnificant it is!!.... The threads at the top aren't even distorted so the lock nut run down them without any problem..... I don't know, it's a done deal now and he's had his £400 worth of compensation, and like i said he's not welcome back "whatever".

Cant believe it to be honest mate, its quite hard to spot the bend unless you look at the thread and even then its very slight?

I know we can all make mistakes Tony, but this guy needed a kick up his chuff

I would have told him where to get stuffed when he asked for fuel costs. Like you say, every business has its fair share of morons who are just out for everything they can get and for some people whatever you do simply will not please them.

You were more than reasonable - maybe even too generous.

It's definitely worth putting a disclaimer on - all the fancy equipment in the world can sometimes make a mess of things and a small 'get out clause' could save your bacon one day.

assuming it's this car

Doesnt look like he's short of a bob or two then.

The disclaimer must not seem too "forward" as in the end what it should say are things like "consent for repair works to undertake without notification" then specify a limit...

Other things like a mid stage "further remedial works consent" with a brief explanation of items that will take place and concequences... then a signiture from the party.

Dont have one that says... we wont accept any liability for anything that happens.. etc as it will scare more off than solve problems..

In the end have a little camera always at hand and photo the job quickly before undertaking the work... little things but small insurance policies non the less

OMG, I was expecting some sort of horrendously bent thing but you can hardly even notice that unless you look closely. Talk about taking the p**s ...

Maybe time to put this thread to bed?

Tony you don't want to come across as the aggressor, his user name has been mentioned and now there's pics of the car, i don't see anything positive being gained from continuing but there's definitely a chance that it'll get worse and you don't deserve any bad press....

just chalk it down as lesson learned you won't be stung so easily again

just my take on it

Wow, that's some impressive customer service there, I don't see it as bad press as Tony's gone way beyond what I would have thought as reasonable compensation for what happened. If I wasn't sure about going to WIM and read that, I'd be pretty confident to take my car there in the knowledge that if anything did go wrong, it would be put right with no hassle.

That's part of the reason why Lexus got to where they are, and while it seems Lexus have started slipping at some dealers (according to reports on here), it's nice to see that Tony's picked up the torch!

Well done

[quote name='dlayen' post='611001' date='Dec 3 2008, 11:47 AM']assuming it's this car[/quote]

No it's not... This was a red one.

[quote name='Noel' post='611143' date='Dec 3 2008, 07:04 PM']Maybe time to put this thread to bed?

Tony you don't want to come across as the aggressor, his user name has been mentioned and now there's pics of the car, i don't see anything positive being gained from continuing but there's definitely a chance that it'll get worse and you don't deserve any bad press....

just chalk it down as lesson learned you won't be stung so easily again

just my take on it [/quote]

I hear what you are saying..... I never mentioned his name and that's not his car... My point with this thread was to hear members views on how i handled this complaint, good or bad.

I am a member of their forum but i have refrained from any comments since like you say it would only invite argument's.

"Lesson learnt"..... Indeed!!

tony has done an awsome job.. i had a customer in a similar way..

He brought a car in for an install.. i gave the quote he was happy..

Dropped the car off for a week to get the install made etc...

Day one was supposed to be stripdown, run wiring.. get full dimensions and start building..

Was shocked to find botched job after botch job in the areas i was due to work, called him and said i would get it sorted as as people had blatently been ripping him off in the past..

Spend 2 full days rectifying the problems and damage other people had caused..got on with the build.. documented everything.. cleaned up the second hand Genisis & jl audio equipment that he brought in for me to fit (was in a bad state & he had paid more second hand than if new)

the deadline was for a show, called him two days before to say that although i could get the install finished he would have to bring it back for final wiring etc to which he agreed.. i would have had it done were it not for the rectification works which i undertook (at no extra cost)

He took the car away really happy... then against my phonecall he took it to a local audio shop (the ones who supplied him the s/h audio) who convinced him that the boxes would explode as i had not put a piece of MDF between the double inverted sub box (even though the design had been aproved by the JL audio engineers.....).. so they RIPPED and i do mean ripped it all out...and this box was excessively well fabricated and sealed... smashed a piece of MDF into the box.. charged him £100 for the privilage! then proceeded to connect the wires.. again the wiring was 90% complete but i had not terminated to amps and batteries... but had ensured that all earths etc were perfect with multimeters... i had run everything in 0 gauge wire too..so it was more than capable of running 3 genisis amps..

they then charged him £180 as i had not earthed at all... so to demonstrate this lack of earth they showed him how the sterio didnt sound perfect (they adjusted all the levels wrong) but where he was dim he didnt realise that if there was no earth then the amps wouldnt have worked at all..... so they "earthed it" and returned the levels to normal...

in the meantime they damaged everthing.. the metal work, the install.. carpeting/trimming etc..

He believed their word for gospel even though physics would prove otherwise... so in haste i agreed to do some extra work for free to make him happy.. fearing bad press at the hands of this bad audio retailer. made not a single bit of proffit on the job in the end.. and he still sat there bad mouthing my company quoting the physicaly impossible scenarios that this audio company had told him with which to extract further ££££

I lost about £10k worth of pre booked jobs also due to it...

from then on i always kept online photo logs of all jobs.. so people could see what i did publicly and never had anything after that.. lesson learnt.. dont help retards!

The problem when you are dealing with idiots is they dont understand reason (or apparently physics).. they have mouths the size of dustbins...

And tony has done the right thing in a way.. its a shame it has cost him.. but it was a damage limitation exercise.. and so far so good.

sorry for the ramble

[quote name='TheDon' post='611346' date='Dec 4 2008, 12:58 PM']tony has done an awsome job.. i had a customer in a similar way..

He brought a car in for an install.. i gave the quote he was happy..

Dropped the car off for a week to get the install made etc...

Day one was supposed to be stripdown, run wiring.. get full dimensions and start building..

Was shocked to find botched job after botch job in the areas i was due to work, called him and said i would get it sorted as as people had blatently been ripping him off in the past..

Spend 2 full days rectifying the problems and damage other people had caused..got on with the build.. documented everything.. cleaned up the second hand Genisis & jl audio equipment that he brought in for me to fit (was in a bad state & he had paid more second hand than if new)

the deadline was for a show, called him two days before to say that although i could get the install finished he would have to bring it back for final wiring etc to which he agreed.. i would have had it done were it not for the rectification works which i undertook (at no extra cost)

He took the car away really happy... then against my phonecall he took it to a local audio shop (the ones who supplied him the s/h audio) who convinced him that the boxes would explode as i had not put a piece of MDF between the double inverted sub box (even though the design had been aproved by the JL audio engineers.....).. so they RIPPED and i do mean ripped it all out...and this box was excessively well fabricated and sealed... smashed a piece of MDF into the box.. charged him £100 for the privilage! then proceeded to connect the wires.. again the wiring was 90% complete but i had not terminated to amps and batteries... but had ensured that all earths etc were perfect with multimeters... i had run everything in 0 gauge wire too..so it was more than capable of running 3 genisis amps..

they then charged him £180 as i had not earthed at all... so to demonstrate this lack of earth they showed him how the sterio didnt sound perfect (they adjusted all the levels wrong) but where he was dim he didnt realise that if there was no earth then the amps wouldnt have worked at all..... so they "earthed it" and returned the levels to normal...

in the meantime they damaged everthing.. the metal work, the install.. carpeting/trimming etc..

He believed their word for gospel even though physics would prove otherwise... so in haste i agreed to do some extra work for free to make him happy.. fearing bad press at the hands of this bad audio retailer. made not a single bit of proffit on the job in the end.. and he still sat there bad mouthing my company quoting the physicaly impossible scenarios that this audio company had told him with which to extract further ££££

I lost about £10k worth of pre booked jobs also due to it...

from then on i always kept online photo logs of all jobs.. so people could see what i did publicly and never had anything after that.. lesson learnt.. dont help retards!

The problem when you are dealing with idiots is they dont understand reason (or apparently physics).. they have mouths the size of dustbins...

And tony has done the right thing in a way.. its a shame it has cost him.. but it was a damage limitation exercise.. and so far so good.

sorry for the ramble[/quote]

its a good example really. Small business and independants have to go beyond the norm as its word of mouth that spreads reputation and one bad review can undo alot of good work. Mind you if i were you i would have called in trading standards on the other audio company if their work was that shoddy, but then i'm vindictive

This geeza sounds a right ing nt ,and are you sure you bent the top mount or was it like it already and that's why it wouldn't budge,but what I really want to know is how the ck do you deal with ers like this all I'd want to do is drag him round the back for a taking the lesson especially after he asked for fuel money,but maybe thats why I'm a truck driver having anger management therapy

[quote name='kenmac' post='611352' date='Dec 4 2008, 12:39 PM']This geeza sounds a right ing nt ,and are you sure you bent the top mount or was it like it already and that's why it wouldn't budge,but what I really want to know is how the ck do you deal with ers like this all I'd want to do is drag him round the back for a taking the lesson especially after he asked for fuel money,but maybe thats why I'm a truck driver having anger management therapy [/quote]


nah its the 3 miles of traffic stuck behind you on a single carriageway that needs the anger management therapy

[quote name='kenmac' post='611352' date='Dec 4 2008, 12:39 PM']This geeza sounds a right ing nt ,and are you sure you bent the top mount or was it like it already and that's why it wouldn't budge,but what I really want to know is how the ck do you deal with ers like this all I'd want to do is drag him round the back for a taking the lesson especially after he asked for fuel money,but maybe thats why I'm a truck driver having anger management therapy [/quote]

Blimey..... calm down.

I wasn't there when the work was being done so i have to assume we bent the thread, i'll take that on the chin weather we did or not, it's the other demands that mad me angry.

If i get his addy would you park your lorry tyre on is foot for me

how did heating it up bend it ??

why not just re-straighten it ?

[quote name='Bazza' post='611460' date='Dec 4 2008, 09:47 PM']how did heating it up bend it ??

why not just re-straighten it ?[/quote]

I think Tony used to much "leverage", hence the bend... and yes heating it up again would have worked fine..... Or even rotating the damper shaft to centre the top nut in the mount would have worked.... But the owner wouldn't have it?

[quote name='legendswraith' post='611394' date='Dec 4 2008, 02:44 PM'][quote name='kenmac' post='611352' date='Dec 4 2008, 12:39 PM']This geeza sounds a right ing nt ,and are you sure you bent the top mount or was it like it already and that's why it wouldn't budge,but what I really want to know is how the ck do you deal with ers like this all I'd want to do is drag him round the back for a taking the lesson especially after he asked for fuel money,but maybe thats why I'm a truck driver having anger management therapy [/quote]


nah its the 3 miles of traffic stuck behind you on a single carriageway that needs the anger management therapy
[/quote]

Are you having a pop at me and truck drivers

you guys are amaizing. i couldv'e never dealt with any situation like you have and fuel money. thats taking the michael well and true.

johny