I must retort
Regarding the
"The case regarding 'Mr T' is perculiar in that every issue he had was brought to the bodyshop attention at different times rather than addressing every issue the first time the car went back. It has also been established that there has been a previous repair to the vehicle resulting in part of the customers issue. The bodyshop put this right at no cost to the customer."
The facts are, the vehicle was presented to me with such glaring faults the first time that it wasnt a case of anymore than rejecting the car for a bad repair.
Not replacing the windscreen, overspray everywhere, paint splashes on the seats, dashboard and steering wheel. Vents full of white dust... paint shrinkage aroung the aerial. General bad quality of all that had been touched.
At that stage I felt that enough was enough.
Things hadnt been done that should have been and only BIG issues were highlighted.
The second attempt to give me back the vehicle highlighted all the other problems that were minor in comparison to the glairing first time faults, but still making it obvious that a repair had been done on the vehicle.
Other faults were also added in facilitating the "making good" of the 1st repair and original faults not put right.
The third attempt, only had a minor problem of the roof infill strip not actually secured and the paint on it all cracked, probably due to the fact it had been on and off quite a few times by this stage.
As for a previous repair yes it may have had, but having nothing to do with the faults that were complained about. These were all manufactured by your outsource bodyshop.
As for the offer of a FREE SERVICE this has not happened as of yet
But I am sure it would be greated in the manner it is offered.
I will keep this website posted of any developments
Back to you TIFFEN