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alluny

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    IS 200 Sport

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  1. Thankyou, Just checked the mot certificate and it had an advise that rear nearside caliper slightly sticking.... so that will be it then. Can these be freed up by cleaning or is the only resolve to replace? Please advise, and again how tricky is this to perform A
  2. Please can someone advise.. Am getting slight judder when breaking and it feels like it is from the rear of the car. Have had new discs and pads on the front a while ago, but this has only recently started. Am thinking off changing the rear discs and pads. Itfeels like a warped disc! At slow speed it seems to be grabbing... ANY THOUGHTS How tricky is this job and does it require any special tooling to remove the discs and calipers Lexus parts are probably best but has anyone any info on pattern or performance parts Regards A
  3. Confused.com That could be the way to go, puts you in the right ballpark. I am with RAC underwritten by N/union... with a 22 year old on the policy. £320 with protected NCD (claim just resolved) Didnt think that was too bad
  4. Tiffen, Am I being offered a free service?
  5. Thanks for your comments, The car is back looking very nice, they spent 6 hrs cleaning it. They have got it right now (few niggles but hey its a 6yr old car!!!!) but I would think twice about using them again. They have issues with their bodyshop contractor which I am sure they will/have put right. I have been offered £150 compensation for my trouble (not quite the free service) Am waiting a Forum response from LSM
  6. Hearsay may have been better terminology. Just a bit fed up with the whole situation really!
  7. Well thanks for your kind comments Dj but they are all spaculation on your part. The facts are that the vehicle was repaired 3 times to make it right. taking 6 weeks not 2 as promised. The quality of the work was poor and the vehicle was not even looked at by Lexus before I arrived to collect it. Each time other problems were added, (new paint masking is not down to previous repairs !!! is it?) I didnt expect this sort of work from Lexus.
  8. I must retort Regarding the "The case regarding 'Mr T' is perculiar in that every issue he had was brought to the bodyshop attention at different times rather than addressing every issue the first time the car went back. It has also been established that there has been a previous repair to the vehicle resulting in part of the customers issue. The bodyshop put this right at no cost to the customer." The facts are, the vehicle was presented to me with such glaring faults the first time that it wasnt a case of anymore than rejecting the car for a bad repair. Not replacing the windscreen, overspray everywhere, paint splashes on the seats, dashboard and steering wheel. Vents full of white dust... paint shrinkage aroung the aerial. General bad quality of all that had been touched. At that stage I felt that enough was enough. Things hadnt been done that should have been and only BIG issues were highlighted. The second attempt to give me back the vehicle highlighted all the other problems that were minor in comparison to the glairing first time faults, but still making it obvious that a repair had been done on the vehicle. Other faults were also added in facilitating the "making good" of the 1st repair and original faults not put right. The third attempt, only had a minor problem of the roof infill strip not actually secured and the paint on it all cracked, probably due to the fact it had been on and off quite a few times by this stage. As for a previous repair yes it may have had, but having nothing to do with the faults that were complained about. These were all manufactured by your outsource bodyshop. As for the offer of a FREE SERVICE this has not happened as of yet But I am sure it would be greated in the manner it is offered. I will keep this website posted of any developments Back to you TIFFEN
  9. Have had a verbal apology but thats about it. But also didnt like the the accusation that I was trying to get my access waved by rejecting the vehicle. Lexus car looking how it should or £300, bit of a no brainer really. I am actually very angry now, and the more I think about it the furthur I want to take it.... Bad customer service at Lexus Bromley
  10. Rob, you have summed it up they dont seem to give a toss.. maybe its because its a 2001 IS200, and not a £30K new one. Or do they treat everyone the same. I will take the car back if it is ok, pay my access. Then pursue compensation but would advise care when using this dealer!
  11. The reason I bought a IS200 is because they look so good, and always wanted one, the reputation and reliabiliy were also a bonus.. And the fact they have won the JD power survey for the last two years as a good omen. So when some toerag decided to run over my car I insisted that my insurance company use LEXUS BROMLEY to repair it. At no point until it came back was I aware or informed that is was being sub contracted out to some "lexus Approved" Cowboy outfit. I work in the automotive quality sector and could have got the job done quicker and better myself. My insurance company have been stung for the fat end £4000. I think they may have something to say about this too. As for compensation........ I have asked and been informed why I needed compensation as my car will be repaired and I should be happy with that! It was also implied(actually said ) that I was only being fussy so I wouldnt have to pay my access. How rude.... at that point I terninated the conversation and will pursue it with more fitting parties within Lexus What are your thoughts on their attitude.
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