colbecoz

Post sale mileage is around 29K. So for the time I have had the car my average is around 6K/ year. Taking of the fact I have just done a round trip to the south of Spain and back which added approx 5K miles. Local dealer is unfortunately Arnold Clark, so I guess I am stuffed there! Colin

Unfortunately, the Aberdeen Lexus dealership was closed down and amalgamated in to Arnold Clark Toyota Aberdeen. I've had nothing but problems with them servicing the car. Last service they did not tighten the sump drain plug, and I had oil leak all over my lock block driveway. It took a lot of arguing with them before they admitted liability and paid to have my drive cleaned. I paid for it, sent them the receipt, and about 2 weeks later I got a letter with a cheque in it from thme. "NO APOLOGY".. that's the kind of dealer they are!!! Every one I know who deals with them has peoblems, yet they post over 95% customer satisfaction!!! NO WAY!!!! I bought the car from them when it was 18 months old, so I wonder if that will help with the sale of goods act??? They told me then that there were problems with that engine type and said not to worry as I'd probably not have any problem! I really appreciate your advice..... Colin

Unfortunately, the Aberdeen Lexus dealership was closed down and amalgamated in to Arnold Clark Toyota Aberdeen. I've had nothing but problems with them servicing the car. Last service they did not tighten the sump drain plug, and I had oil leak all over my lock block driveway. It took a lot of arguing with them before they admitted liability and paid to have my drive cleaned. I paid for it, sent them the receipt, and about 2 weeks later I got a letter with a cheque in it from thme. "NO APOLOGY".. that's the kind of dealer they are!!! Every one I know who deals with them has peoblems, yet they post over 95% customer satisfaction!!! NO WAY!!!! Thanks for your reply John.. Colin

We are just back from a trip to Spain in my late 2007 IS220D. Noticed that coolant had come out of the radiator overflow pipe, so I took it to the dealer in Aberdeen (Arnold Clark Toyota). They tell me it looks like the head gasket known problem, and it would be expensive to fix!!! I asked about the Lexus extended warranty and whether it would cover the fix, especially as the car has just hit a little over 70K miles. Abruptly told that Lexus UK wouldn't entertain the fix cost as I am 4 months out of the 7 year extended warranty. I'm fuming as my last three cars have been lexus, and the service record is impeccable... I am going to contact them directly as I feel that the dealer hasn't really bothered explaining my customer loyalty etc, and that it is only 4 months over the warranty period, and has done no where near the 110000 mile mileage limit. If this doesn't work out I'll check with trading standards as they sold me a car which is not fit for purpose!!!! Col

I'm not sure about Lexus extended warranty covering that bit. What I do know is, that we are just back from a trip to Spain in my late 2007 IS220D. Noticed that coolant had come out of the radiator overflow pipe, so I took it to the dealer in Aberdeen (Arnold Clark Toyota). They tell me it looks like the head gasket known problem, and it woul dbe expensive to fix!!! I asked about the Lexus extended warranty and whether it would cover the fix, especially as the car has just hit a little over 70K miles. Abruptly told that Lexus UK wouldn't entertain the fix cost as I am 4 months out of the 7 year extended warranty. I'm fuming as my last three cars have been lexus, and the service record is impeccable... I am going to contact them directly as I feel that the dealer hasn't really bothered explaining my customer loyalty etc, and that it is only 4 months over the warranty period, and has done no where near the 110000 mile mileage limit. If this doesn't work out I'll check with trading standards as they sold me a car which is not fit for purpose!!!! Col

Thaks mate... I have tramlining. Quite noticeable just now. A little bit of feathering, so I'll go get it fixed now. Col

Ok peeps, guess no one can help, but, I now know that it is front/rear toe in/ out that needs done. Should I trust a local tyre fitting place or do you recommend somewhere else to do it? Col

Hi, Can anyone recommend a place to get the geometry set on my IS220d around the Aberdeen area?? Also, I have had so many problems with Arnold Clark Aberdeen servicing my car since Lexus Aberdeen were taken under their wing that I need to find somewhere that can be trusted to do a good job, again in the Aberdeen area. I just will not ever use Arnold Clark again. Appreciate any help you can give me. Col

I'm just back from Canada, and, they only sell the AWD/4WD IS series over ther and they don't have any problems. Wish I had one now!

erm..... how do you turn off the vsc control????????? DOH!

yep, I can't get mine out of our estate when it snows or is frozen. My Is200 sport was the same. Frustrating as heck!!!!! Col :tsktsk:

Well David, I sympathise with your experience and that of you service tech's. I stick by my experience and still say, post 2006 the 220d improved. I too have an excellent Lexus master Tech and Service Manager who do not concur with all of your views. Still, it's horses for courses, and yes there are far too many "doom mongers" ready to trash the car. My granny used to say, if you ain't got anything good to say the just keep it to yourself. Col

You are talking and making good sense Carl. I'm with you fully. I used to get panicky when I read some negative posts, but now, based on personal experience I feel comfortable in praising the 220D. I only do around 5k/ year, so maybe I should have got the 250, but, hindsight is a wonderful thing. I still love my car to bits. I feel so sorry for those who have bad experiences, but that just taints their viewif the 220D. I tend to be a bottle half full rather than a bottle half empty type of guy, so, maybe that helps a little when I reply to posts asking for advice. Good luck to all 220D owners.... Genuinely..!! col

Wondered how long it would take the gloom and Dom merchants to chip in. We do not all have bad experiences with the 220D and certainly not 95%. If it were that bad, Lexus would have to recall every one of them. So, you just make up your own mind my friend. Col

1) it's true that pre 2007 had their fare share of problems, but most were dealt with by Lexus. Yes, people do come to complain, and it does get annoying when it seems to indicate that the 220D is a problem car. all I can say is that I've had mine 4 years now, and it's one of the best cars I've owned. It is no worse than any other, believe me. So put your mind at rest. 2) yes. 3) don't leave it on tick over to warm it up, that damages any engine. I find it takes about 10 mins normal driving to get fully warm. 4) you bet, but some say it sounds like a tractor outside. I have heard much worse!!!! Hope this helps?? Col