Another day, another Lexus Centre...
Today I was in Wales and popped in to the local Lexus dealership there to put the "tyre wear" issue to them. One of the helpful service advisor's told me that I shouldn't expect to get more than 10,000 miles out of the front tyres. He also said that whenever a customer comes in for a wheel alignment - the cars go about 800 yds down the road to a tyre centre. I asked which one, he told me - and advised I asked for one of the technician's directly - telling him that "M***, from Lexus sent you).
Off I drove in a BMW X5 to this centre and asked for R****** by name - and said that M*** from Lexus had sent me. R asked if I needed a wheel alignment that I needed doing. Lucky guess, eh?
Anyhow, R told me that they have 2 settings - Lexus' own which don't work, and their own - which they claim do. When asked if Lexus were aware that Lexus' customers were having different settings to the one Lexus advise, R replied "oh, yes" adding that his settings definitely fixed the inner tyre wear issue.
Alas, R wouldn't give me his settings - just those which Lexus "publish" - and we all know what use they are.
So Lexus Oxford use one set, Lexus Reading another and now one of the dealerships in S Wales use a third. Have I struck lucky and found 2 dealerships which use different settings from the ones Lexus GB distribute - assuming that one of the 3 are the "true Lexus-own settings"?
Needess to say, I'll be putting this to Ms Want tomorrow when she 'phones.
Can someone please remind me what she said in her letter if settings other than Lexus' own were used??? ;)