I'm looking for some help from Lexus owners. I'm working on a project about customer excellence and Lexus has quoted as a global leader.
Please can you give me some feedback on your experiences.
What did you think differentiated their approach to the customer experience from other companies you have dealt with?
Did you feel that their people in all areas of their business, (car sales, parts and servicing) support the company approach?
Would you be confident that they are interested in maintaining excellent customer service for the long term?
I'd would greatly appreciate any feedback that you can give me.
Thankyou
Chris P.
