Not had a Lexus before, but got a good chance to test out the renowned service as my LS430 needed 100k service plus an engine management problem needed sorting. Lexus Bolton is nearest to me (Blackpool), but Stockport seems to get all the good reviews. I got prices from both for the service and there wasn't much difference. Bolton said they would collect my car from Blackpool and drop of a courtesy car, which they did. It was a high spec Toyota Avensis - they apologised for not having a Lexus - but I was happy anyway. Later in the day they phoned to say what they had found re engine management problem. We agreed on the cost to fix and they went ahead. As the fix was to take a few days, they offered to swap the Avensis for a Lexus. When I got the car back there were a couple of things I wasn't happy about and that night I emailed the after sales manager. I was amazed to get a phone call at 8:15 the following morning to apologise and start the ball rolling to sort out the problems. They collected the car again and left me a new top spec RX300 with plenty of fuel in it. They sorted my car and to compensate me for not getting it spot on the first time, they replaced a faulty rain sensor, fixed some switches that didn't illuminate, valeted the car inside and out and delivered the car back with a full tank of petrol. So, although the initial problem was a disappointment, I'm very impressed at the efforts they went to sort things out and the freebies I got. As a result, I'll certainly use Bolton again.