Hi
Having owned my IS220d for 4 months now, I can firmly say, it is the worst car I have ever driven in my 15 years of motoring! To that effect I have written a complain email to the Managers at Lexus Wolverhampton -
Hello,
This my second email about this matter as I had no reply to my first.
I took my Lexus IS220d which I purchased from Lexus Wolverhampton into my local dealership (Lexus Coventry) for some concerns over gearbox crunching and clunking noises.
I purchased this car on 8th August 2015 with the car only having done 12,866 miles on the clock. The car has always been serviced and maintained by Lexus Wolverhampton.
The mechanic at Listers Coventry had a look at the car and carried out a full test report. He found that the car has a leaking water pump. I am shocked that a car which has just done 13,200 miles has a faulty water pump already! What I am even more concerned about is that Lexus Wolverhampton should have picked this up if they carried out their pre sale checks which they claimed to have done!
Additionally, Lexus Coventry inform me that both rear tyres have cracked tread. This is as a result of aged tyres. Again why have Lexus Wolverhampton sold me a car which has potentially unsafe substandard rear tyres?
Due to this, I think it is not unreasonable to have these replaced free of charge for safety reasons!
Now, on speaking to A LOT of other IS220d owners they inform me that they have had head gasket failures following on from leaking water pumps and major gearbox issues, resulting in replacement engines and gearboxes/clutch
In my 15 years of motoring, I have never purchased such an appalling car from a brand that supposedly have a reputation for reliability!
I would like your dealership to look at the following issues –
Appalling gearbox crunching noises, specifically from 1st to 2nd but also when changing down from 6th to 5th and sometimes 4th to 3rd.
When driving you can actually pull the gearstick out of gear without even pressing the clutch!
When car is in 1st gear you can move off without pressing the accelerator, just pull your foot off the clutch!
Coolant still appears to be leaking as I have had to top it up 5 times since the replacement water pump was fitted!
If nothing is done about this, I will be seeking legal advice under the Sale Of Goods Act