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JoeLex

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  • First Name
    Joerg
  • Lexus Model
    IS 300h Luxury Line
  • Year of Lexus
    2017
  • UK/Ireland Location
    Other/NonUK

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  1. JoeLex
    Believe me, I understand you. Because I work in the pharmaceutical industrie, I am a perfectionist. Nothing bothers me more, when something is not working as it shoud.
  2. JoeLex
    Keep cool. Life is too short to get angry about such things. Our Lexus is still an excellent car, even if the connected services are not working yet. I'm sure they'll make it.
  3. JoeLex
    I don't think that Lexus is doing nothing. The guys in Belgium are experimenting together with my dealer to solve the problem. If they find a solution, each of you will benefit from it! My Lexus dealer is one of the biggest in our region in Germany. The service quality is on a very high level. It's in the dealers interest to solve the problem, because now he has a brand new lexus in his showroom with a special feature (the "not connected services"). You can go to a lawyer. But what can Lexus do? They can exchange your navigation unit from hardware 86130-53S11 in 86130-53S10. If they have one.... Maybe one week later the guys in Belgium have a software solution, ... but maybe they have not... If I was you, I would not know what to do. Anyway, I will keep the "older" unit in my car. It's from a IS 300h (MY2017), which was delivered as one of the first cars in the late 2016. Nobody can tell me the difference between 86130-53S10 and 86130-53S11. Both look like the same. Both have the same Functions.
  4. JoeLex
    A short update from Germany: Yesterday I visited my Lexus dealer. Nothing relevant, just to buy some accessories. I have had smalltalk with the service manager, who was responsible for the decision for the exchange of my navigation unit four weeks ago. He told me: At this moment, the only way to get the "connected services" functioning, is the exchange of hardware, as they have done it in my car... ... but... .... currently they ar working together with Lexus in Belgium on a solution to fix the problem without hardware exchange. Therefor they use the navigation unit which was initially delivered with my car. Last week the guys in Belgium adjusted something (on the server?) and my dealer did some tests. Next week there will be the next adjustments and tests. Currently they have no solution yet. I think: Every premium navigation system, which was delivered in early 2017, has this problem, but only a few buyers know about it, because they don't try to enable "connected services".
  5. JoeLex
    Please excuse my english... I'm from Germany. Do you have the "premium navigation system" with DVD playback? Usually Lexus uses these swiches to enable "DVD playback while driving". It cuts the speed signal and simulates the brake signal.
  6. JoeLex
    Hi Chris and Robertas, the replacement hardware (which is working fine) has the hardware number 86130-53S10. My car was delivered with the hardware number 86130-53S11. Software is the same as yours.
  7. JoeLex
    Hy, sorry for the late reply. Actually I'm on holiday on the Canary Islands. I'm sure , the replacement hardware I got was one version lower than the original hardware (ending with ...53S10). I guess, everything else is as posted above. But I can check in one week. I'll keep you informed. Joerg
  8. JoeLex
    The swap of the navigation unit took about one hour. During that time I had some fun with an Lexus RC F 200t which they gave me for a test drive Don't give up. Go to the dealer and give him a deadline to solve the problem.
  9. JoeLex
    Today I received the answer from Lexus Customer Portal: "My Lexus" - You forgot your username or password? ..... Arghhh! .... INCREDIBLE!! After that I went to my dealer to show him the email. He has a brandnew IS 300h in his showroom and he decided to change the whole navigation unit from the car in the showroom to my car. Now everything is working. Good luck with your car.
  10. JoeLex
    My car is also connected to the internet. Only the login to the portal fails. My dealer assumes that some device IDs are not stored properly in the Lexus database. He told me: "The customer care has to answer within two working days." So, the deadline will be tomorrow (noon). If there is no answer until then, my dealer will escalate the case to Lexus Germany. From my side: If there is no success within a reasonable time (e.g. 2 weeks) I'll bring the car back to the dealer until the problem is solved completely.
  11. JoeLex
    The only one who can help us, are the Lexus guys in Belgium, my dealer told me. Logon to my.lexus.eu and ask them to fix the Problem. I already did it right now. Actually I'm waiting for an answer.
  12. JoeLex
    My Lexus dealer called me. It looks as if several device IDs are not stored on the server. Lexus in Brussels is working on the problem. Further information from my dealer I will get in the afternoon.
  13. JoeLex
    Dear Cristiano for the login in the car I use the same username, I enter on the Websites (my.lexus.eu). My account works fine in he dealers car but not in my car. The dealers account works fine in his car but not in my car.
  14. JoeLex
    Hi Cris same problem here in Germany with my brandnew IS 300h (model 2017, Luxury Line with premium navigation system). When I try to connect, I always get an error message "Portal-Login nicht möglich". Connection to internet is etablished (via router at home, or via iPhone hotspot). I received the car last thursday. I created an account (my.lexus.eu). My account is working fine in an 2016 IS 300h (at Lexus dealer). Lexus dealers account does not work in my 2017 IS 300h. It seems to be a problem with the brandnew 2017 IS 300h.... My Lexus dealer is informed and is trying to fix the problem Please let us stay in contact. Joerg
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