UKPulse :D after reading your post it made my eyes light up ,i'll tell you for why. When I had my old Merc (94 model) I phoned up mercedes for the info on fuel economy and price for parts etc, mainly because I am not that rich, so thought it would be wise just to get some general info on how much things cost to replace. The answer I was given was and I quote " because of the age of the car (as it is quite old sir) we do not keep any of the information on our computers, so I can not really help you sorry good bye" but before this I had to get past a stuck up old cow(sorry. if that bit gets cut here is a clue mooooooo!) who wouldnt even give me the time of day. it still gets me mad now call me old fashioned but a little respect can go a long way
now on to the Lexus , and to be honest it was also the attitude of the dealership and the members on here that helped me make my mind up.
When I was thinking of getting the Lexus I phoned up the dealership in cambridge on help and prices, They couldnt do enough for me , and the lady I spoke to said, what age is your car sir that you are buying , I said 94 (expecting a lot of sniggering in the background but none came! :D ) she said to me would you like a brochure for it, I think we have one left in the archive. After a small wait she came back on the phone and said she had got a brochure and would post it to me, as it would be a nice thing to have with the car. Also if I ever need any advice just ring and they would see what they could do. So with the friendly welcome and help I got on here and the help from Lexus it swung it for me.