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Buying my SC430 at Lexus Cheltenham was a very pleasant experience. All the staff were attentive, friendly, and seemed to be genuinely interested in satisfying the customer's needs. They made us feel comfortable during the transaction, and were easy to deal with. Mention should be made of Adrian Sparey, who agreed to pay for correcting a fault locally (not covered by the Lexus warranty), which had been overlooked during their pre-sale inspection. There's little wonder that Lexus Cheltenham hold the "top dealer" position in customer surveys. In stark contrast, Lexus Southend, which, unfortunately, is my local dealer, is at the opposite end of the scale of customer satisfaction: uncaring, unfriendly, intractable and untrustworthy.