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First Ever Problem


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My IS200 was revived from being in hibernation for nearly 2 years. So during the awakening of my car I had to buy it new front pads, discs and calipers; and I also treated her for a the most expensive servicing that was available; where they change and flush everything. However, now every time I turn my car to the left it makes a very strange rubbing noise. Also when I drive below 20mph it makes a weird metal to metal scraping noise. I had a Volvo which scraped a lot during turns, but it was all sorted when I moved the disc guard back a bit away from the disc.

On my Lexus it can't be the suspensions or bearings as they were checked during the major service; car was stripped out and put back together, furthermore I know how a bearing sounds when it's dying. It can't be the inner arch as my car is standard and not lowered. So the only thing left would be the inner lip needs trimming as it's rubbing against the disc and/or the handbrake is rubbing on the back plate. I decided Main Dealer in Leicester to have a look at it this time; upon calling them today, they immediately told me that it's 99% the lip needs trimming due to fitting non standard discs. What I don't understand, is why do is200's have this major problem with the lip scraping and needing trimming on many discs? Mine were only Mintex discs and pads, which are quiet popular with IS's...

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This could be the back plate rubbing on the discs. I had this on mine when I changed the discs, only when turning and you will only hear it at low speeds. The plates usually need cleaning to stop the scrape.

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So took it to Leicester's Lexus for a diagnostics (£47 + VAT) at 8am today, to pick it up by 12pm. Call them at 12pm and they haven't even started the diagnostics... Nice beginning! Then after my complaint, their mechanic called me to ask whether the rear discs were replaced and if they're genuine Lexus; I told the bloke that I've had the fronts changed but no clue about the rear ones as they were there when I bought it. So the mechanic suggested (sounded really unsure) that it may be the backplate that needs a good clean, but that would cost £157 + VAT. When I asked if he was sure it's the backplate, he said that it's the only thing that they think is causing the metal on metal noise and that backplate on the rear seems to be rusty.

Then I asked him about the noise when turning left; he explained that one of the mechanics had a test drive and couldn't hear a thing... Oh here we go again! I clearly instructed them prior to giving my keys that you'd hear the weird rubbing sound if your windows are down during the left turns. He said: "ermmm, not sure if the windows were up or down, probably not, ermm but I think it's something to do with the Mintex discs...". The mechanic sounded hesitative, as if I was making it up. Nevertheless, they told me that if it the discs are not genuine Lexus, then they'd be bigger by a few milimiters (which I already knew, but wanted them to check it out and give me a firm answer), thus making such sounds. Anyways, told them to put it all together and I'd take it away, not looking forward to paying £157 + VAT to guys who don't really know what the problem is and who aren't following the instruction I gave them. First and last time I'm visiting the Lexus main dealer. Will pop round to some Lexus specialist in Nottingham and see what they say.

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The Lexus dealer reputation is fading I think !?... We are hearing more bad dealer stories each week. Come on Lexus get your act together.....

Allan

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