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I always try to wash my car myself but due to having very little time I went to a hand car wash on Monday. To my horror after driving off when I parked and walked round the front of the car I noticed that they had jetwashed the paint down to black primer on a six inch square area of the bonnet together with some smaller marks under the grill.This is the last time I do this and realise the pitfalls most of these places use the wrong sort of high pressure attachments more suited to power cleaning the drive and tend to use acid based wheel cleaners which do not do brake calipers any good. So alas poor Lexi is in the car hospital on Thursday and I am taking the opportunity to refurb the wheels with new shadow chrome and tidy up some of the other items including a polish to the lens covers on the HID lights .

There seems to be no recourse against the car wash who displayed a big disclaimer sign. Am kicking myself but at least it has prompted me to take the plunge and fettle all of the cosmetics.

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I appreciate that you may not be able to get compensation, but I would still write to their head office and explain what happened. It may prompt them to review their procedures and/or their equipment. Despite the disclaimer, I would have thought they would still be liable if they used unsuitable equiment, or used approved equipment incorrectly. Tough one to prove either way of course, but you never know, there are still some honest people out there.

Besides you may not be the first one this happens to, and you may prevent it happening to someone else.

Never know, you might get a free car wash out of it :whistling:

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Seriously, thats not good news at all........but most likely there was some previous paint repair in the area to enable a top coat lifting like that, should not happened even under severe conditions on a sound paint finish, doesn't make it easier to bare though.

Hope the repair is as good as new.

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Thanks yes I think bonnet had been previously sprayed and hopefully it will be as new. The owner will not play ball I am sure he will lose business as clearly they cannot train their staff and they use the wrong equipment.

Sent from my Iphone using Lexus OC

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Ouch.... Lesson learned there then.....

Ask yourself this question.... Would you let strangers wash / bathe your kids.... NOPE

i don't let anyone wash my car not my wife or kids let alone strangers and defo not a auto wash .... JUST me

Kids want to help wash car so I give them a bucket with water and tell them to wash my 400... But if they want pocket money they have to stay well clear of 600 lol

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Yep youre right I normally do and the one time I don't this happens. Every cloud has a silver lining though it has prompted me to do some of the things I had on my to do list now and I am sure Lexi will be much better than when she went into car hospital.

Chris

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Well what a difference 3 days makes Lexi is home and I am delighted with the result .The bonnet looks like new as do the light lenses no discolouration.All 4 alloys shadow chromed. Some minor dings sorted rear bumper painted and black sill reformed. Whilst I am annoyed about the car wash incident it has prompted me to do all of the above. All credit to scratch match Grimsby who booked me in at short notice quoted a price for the work described and delivered tegu promise on time and on budget.

Pics below

post-47401-140698054364_thumb.jpgpost-47401-140698056631_thumb.jpgpost-47401-140698058396_thumb.jpgpost-47401-140698060088_thumb.jpg

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Thanks Colin yes am going to do that and also put some rim wax on and try to keep them clean and waxed . This will help with the corrosion together hopefully with the more resilient paint used. The quality of the paint on the alloys is one area that let's them down don't know if it's improved on the newer cars.

Chris

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  • 2 weeks later...
  • 3 weeks later...

arghhhh. I did something like this myself a few weeks ago on the front bumper of my 450H. I thought it was the lexus paint that failed. So when it was serviced on Monday, I asked the dealer to investigate.

It turns out the bumper had been sprayed previously and they had done a poor job. So the clear coat was peeling off with every wash.

Now I've used the same body repair guy in Barnsley for the last 20 or so years and took it to him. He confirmed what the dealer said and quoted me for stripping and respraying the bumper, fixing a few other stone chips and polishing the whole car.

I won't be using the pressure washer on the car again! :ph34r:

The silver lining is that when I get it done - it will look like new

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