Sat nav DVD not ejecting

[Shortandstrange]

I hope someone can help; as I can't find an answer anywhere. I recently purchased a 2017 Sat Nav update disc, ejected the old disc, put the new one in and.....NOTHING, I get the start screen that says GB (Bottom left) and I Agree (Bottom right) and when I click agree it just keeps going back to the same screen, I did this with the key in and on position 2 of the ignition.

Not too much of a problem BUT the new DVD will NOT eject, the flap is open, I have opened and closed it several times and even tried pushing what feels like a button on the flap and nothing. The only bit of info I could find was to tap the top of the scree, left, right left but it won't eject.

I hope someone can help me...

[Shortandstrange]

Just an update on this, I emailed the company I bought the disc off and he told me to disconnect and reconnect the Battery, I did this and the new disc worked fine. Followed the window reset procedure I found on here and all is okay now!

[chr15gb]

Can you confirm your voice command system still works okay?

I bought a 2017 disk and had the same Battery disconnect issue. The map worked but I lost the whole voice system.  There was no beep to talk after,  affected everything including climate and radio etc. 

[chr15gb]

Just by way of an update to my voice problem above. The seller sent a replacement disk, everything now works.