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IS Head Unit Warranty claim...

Smithy2
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Smithy2 Contributor

Smithy2

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Sorry for the delay on updates (if anyone is still interested.....)

Head unit issue was sorted last week.  Lexus Bradford contacted the owner of the Premier IS300 which had a new ML unit fitted & sold at the same time as mine being fitted in my F Sport.  The other owner was most accommodating and agreed for a technician to visit their home and switch my unit for theirs.

The part numbers checked out for both cars and units and hey presto when installed back in my car all functions are present.  The other owner with the Premier hadn't experienced any issues so it seems there is greater compatibility on that model than the F Sport.

All in all a strange situation that was caused by an error from lexus resulting from cannibalizing cars which they have apologized for and probably learned a lesson from!  I will say that they did persevere with the issue and found a resolve which I am happy with.

 

Cheers for your input with this post! 

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DanD Grand Master

DanD

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Happy for you that it got resolved, although I wonder what would have happened if the other owner had refused to cooperate.

As a matter of interest, have Lexus offered any kind of compensation?

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200h Grand Master

200h

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i bet they had a sigh of relief with the other owner co operating 

great outcome for you ,

i'd of thought your next service would be complimentary at least.

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Smithy2 Contributor

Smithy2

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They did mention compensation prior to arranging the switch with the other owner, however i indicated to them that it wouldn't benefit me as it is company car,  What i did think of was asking them for a weekend loan of an RCF/ GSF or something as compensation.

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rayaans Grand Master

rayaans

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3 hours ago, Smithy2 said:

They did mention compensation prior to arranging the switch with the other owner, however i indicated to them that it wouldn't benefit me as it is company car,  What i did think of was asking them for a weekend loan of an RCF/ GSF or something as compensation.

You should ask, Lexus Bradford are pretty accommodating with stuff like that as long as they have 1 available to drive.

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