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I'd also get on the US forum and see if anyone else has had this problem. Who knows, there may be an existing LSB!

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I found this but it only relates to leaking oil after changing fluid.

https://www.clublexus.com/forums/is-f-2008-2014/583285-isf-transmission-issue.html

Seems that refilling the gearbox oil is a mega task in its own right.

Seen a few posts about rusty cooler pipes on other lexus models.

Found a pic as well

 

ISF_ATF_Cooler.jpg

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thanks for all your support guys, much appreciated. At least I know other people also agree with me that Lexus are being extremely harsh with the way they are treating me.

I have been on Twitter to vent my anger and Lexus have contacted me straight away and asked for my registration and claim number and stated they will get someone from customer relations to contact me.

I have also emailed Paul Van Der Burgh and Richard Balshaw raising my concerns.

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I had a issue with my GS bumper after a small scuff against a kerb cracked the bumper from a area which they told me had "a scratch" and needed painting, which i took Sheffield Lexus word. I was shocked to have seen a massive chunk of plastic missing and fillered like no tomorrow.

They didnt get back to my messages at all which lead me to complain to head quarter's. I managed to get bumper of them in the end.

Its defo worth a shot.

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UPDATE:

 

Right guys, major update due. So Lexus did eventually agree to repair the oil cooler and pipes etc. However since the repair the gearbox has not been functioning correctly. It would not go into gears easily. It would labour when shifting up and you had to press down on the accelerator for it to pop into gear. I have been driving it in manual mode for the last 12 months!!

The car has been taken into Lexus Leeds on a number of occasions to try and solve the issue. However the problem persisted and Lexus UK have agreed to replace the gearbox! Great news! I pick the car up on Monday. They have also replaced the manifold. The bill in total is over £15k I believe. Glad I had warranty. Its not been an easy process but we have got there in the end! 

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@Sully-K Really pleased for you Matey, you can get back enjoying her now 👍

🐀

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Thanks pal. Just glad it is all sorted now. 

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Wow, that is some result, after they first tried to bat you off with the service technicality!

paul m.

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Yes. Glad I argued my case to them. 

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Really good to hear 😃

I was trying to find your thread a couple of months back to see if there had been any update. 

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Collected the car earlier today. Drives perfect now. The total bill came to £18k in the end. 

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1 hour ago, Sully-K said:

Collected the car earlier today. Drives perfect now. The total bill came to £18k in the end. 

£18k!? For a gearbox change? It would be good to know the breakdown of the bill...

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That's the total bill which includes new gearbox, new torque converter, new exhaust piece that has the lambda sensor, new lambda sensor and all the labour charge. Next time I am there I will see if I can get the full breakdown of each part but I think the gearbox on it's own is around £8500. 

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1 hour ago, Sully-K said:

That's the total bill which includes new gearbox, new torque converter, new exhaust piece that has the lambda sensor, new lambda sensor and all the labour charge. Next time I am there I will see if I can get the full breakdown of each part but I think the gearbox on it's own is around £8500. 

Thanks, it would be interesting to know the labour time to change the gearbox. For 08 owners its crazy to think a gearbox failure can practically write-off the car. I guess if you are out of warranty you could go for a salvaged/reconditioned gearbox as a last resort.

Glad you got it all done under warranty!

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On ‎5‎/‎13‎/‎2019 at 3:45 PM, Sully-K said:

Collected the car earlier today. Drives perfect now. The total bill came to £18k in the end. 

Nice one, Bet you have been pounding the roads of Yorkshire since then with a broader grin than usual. 

As for a second hand gearbox? I think the one from the ISF written off a couple months ago was being offered for £3K. but go find another second hand one somewhere if you needed one.

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