Arqum

Poor Customer Service From Adrian Flux

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As per the title. Called them to get a quote on an agreed value policy for my car and the advisor on the other side of the phone was not interested in the slightest. Didn't even want to confirm any details. Just truly shocking....

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On 06/02/2018 at 5:06 PM, Arqum said:

As per the title. Called them to get a quote on an agreed value policy for my car and the advisor on the other side of the phone was not interested in the slightest. Didn't even want to confirm any details. Just truly shocking....

Not surprised

They're a dog of a company. 

The people who love them tend to love them due to low quotes but their customer service has been consistently shocking for the past few years. 

I prefer dealing with Chris Knott, much much better

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7 hours ago, rayaans said:

Not surprised

They're a dog of a company. 

The people who love them tend to love them due to low quotes but their customer service has been consistently shocking for the past few years. 

I prefer dealing with Chris Knott, much much better

I will give Chris Knott a shout tomorrow. Let's see what they can come up with.

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7 hours ago, rayaans said:

Not surprised

They're a dog of a company. 

The people who love them tend to love them due to low quotes but their customer service has been consistently shocking for the past few years. 

I prefer dealing with Chris Knott, much much better

No low quotes I'm my case. They quoted me £1270 for my IS-F.

I used a car insurance comparison site and managed to get fully comprehensive for £640.

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Same here.. at least double from the cheapest price on comparison sites ... which I believe was Bell or Admiral last time.

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1 hour ago, Rebecca said:

No low quotes I'm my case. They quoted me £1270 for my IS-F.

I used a car insurance comparison site and managed to get fully comprehensive for £640.

Well I meant that some people get really low quotes from Adrian Flux and tend to love them

But the majority seem to get quotes that are nigh on extortion

I was told £4k for my RX - I mean seriously? Admiral was £650. 

Adrian Flux are extremely picky on who they insure

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Can't comment on customer service but Adrian flux have there uses.

I remember in my younger days with my heavily modded escort RS2000. No other insurance company would give me the time of day except Adrian flux.

Great company for the youth with modded hot hatches as they will actually insure you for a reasonable price.

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9 hours ago, peachy said:

 

I remember in my younger days with my heavily modded escort RS2000.

Their bike arm - bikesure - like modded bikes as their philosophy is that people who modify really care for and maintain and secure their bikes as they have invested time and money in it.

I received my renewal yesterday £212 - called their number to match any price and sure enough £125 for a year fully comp. Cheaper than all the comparisons. That's for a 180bhp bike with Yoshi exhausts. Bargain when you think how likely a crash is :unsure:

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Hi,

I'm sorry if we were unable to help out. Wherever possibly we do try and be competitive but unfortunately it is not always possible I'm afraid. 

Regards,

Dan.

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You seem to have missed the point @DAN@ADRIAN FLUX. Your advisor seemed to be more concerned in getting me off the phone then actually going through my details and quotes. This tells me that if you are like this before even getting my custom, then if I do need need to claim your service will be the same if not worse!

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I can only speak as I find, I'm insured through Adrian Flux and have been for a number of years. They have always been very good, sorry to hear you've had problems, in my experience very unlike them.

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The quote I had from Adrian Flux was very high over £900. For the past 4 years I have been insured with Hastings. This year Hastings did there usual trick of quoting £150 more this year than last even though I could get the same policy with them on one of the comparison sites for only £10 more than last year.

However on the comparison site I found this year Saga were very competitive at £265 with fully comp, personal breakdown cover for any car that I occupied, protected no claims, and only £150 compulsory excess. This for the Lexus GS450H. On cancelling the renewal with Hastings I was offered the same cover as last year for the same £265, but with a £275 excess. 

The moral is shop around every year, and do not accept your renewal figure. 

John.

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In my experience Adrian Flux tend to be chancers, they'll quote you a number just to see if you take it, you can tell this because they always ask what the lowest quote you've seen so far is. If you tell them you've had a really low quote somewhere else they'll tend to come down quite significantly.

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Good experience with them on my quote.

Tom was knowledgable and gave me various options on cover. Had last used them in 2015 and they still had my details on file.

 

 

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1 hour ago, Charliecloud said:

Good experience with them on my quote.

But if ever you have the misfortune to be involved in a claim you will find out just how much CRAP they really, as a Group,  can be

Malc

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Having made a claim with Saga I can say there service was all that it should be, and more. Not the usual tin box on wheels as a loan car, but a Mercedes "C" class for the duration of the repair of 7 weeks with it's own fully comp insurance provided by Saga, and no excess. I also did not have to pay the excess, and reclaim it as has happened in the past. I have also had to renew my policy since the claim, and my premium for the renewal was exactly the same as last year £265 with £150 excess.

Well done Saga. 👍

John.

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10 minutes ago, Britprius said:

Having made a claim with Saga I can say there service was all that it should be, and more. Not the usual tin box on wheels as a loan car, but a Mercedes "C" class for the duration of the repair of 7 weeks with it's own fully comp insurance provided by Saga, and no excess. I also did not have to pay the excess, and reclaim it as has happened in the past. I have also had to renew my policy since the claim, and my premium for the renewal was exactly the same as last year £265 with £150 excess.

Well done Saga. 👍

John.

That’s good to hear, as I recently switched back to Saga.  I was unfortunate to make a total write off claim from them in 2012, when my 9 day old E-class was hit by an oncoming (sideways) Clio in snowy conditions.  I thought I’d be forever blacklisted, but looks like my slate is clean again.  Let’s hope it stays that way!

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Nick. Was it considered a no fault claim or were you held to be responsible for the accident? Also how well did they treat you as a claimant? 
My claim could not have gone more smoothly apart from a delay with repairs due to a door having to be flown from Japan.

John. 

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thumbs up to Saga for sure :thumbsup:

Malc

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On 3/8/2020 at 12:52 PM, Britprius said:

Nick. Was it considered a no fault claim or were you held to be responsible for the accident? Also how well did they treat you as a claimant? 
My claim could not have gone more smoothly apart from a delay with repairs due to a door having to be flown from Japan.

John. 

No fault, as I had nowhere to escape a car coming at me sideways.   The deflection veered me into the telegraph pole!  

Acromas I think they call the insurer, and I got an E class estate while the replacement car was ordered.  I was treated very supportively. No complaints from me. 

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1 hour ago, Nick_S said:

No fault, as I had nowhere to escape a car coming at me sideways.   The deflection veered me into the telegraph pole!  

Acromas I think they call the insurer, and I got an E class estate while the replacement car was ordered.  I was treated very supportively. No complaints from me. 

Good to hear I am not the only one that got good service.

John.

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