IS got side swiped!

[darrude]

16 hours ago, rayaans said:

Auxilis is just an accident management company. The bodyshops are the ones who seem like cowboys. 

You could have just gone to your own bodyshop than deal with auxilis

That's my point, take it to your own body shop, auxillis use they own "approved" body shops so you are limited on choice.  Admiral pushed for me to use auxillis, saying it will go to Lexus. The woman on the phone from auxillis was like yeah, it can go to a Lexus garage, oh non in your area, or Toyota (the search area included Leeds, Bradford, Manchester, Bolton etc). 

Then the hire car they gave me, on inspection had scuffs along the boot lip on the rear bumper (I hadn't used the boot) they claimed I had done it. Luckily the inspection was at there site, and just Infront of me they were cleaning another car's boot with the vac hose running along the boot lip.  I had to get a manager out, then afterwards the inspector said to me, they always get scratched there from us cleaning them!  

He instantly looked to that area when inspecting it... 

Regarding the shoddy repair I know what you mean about the body shop and could be an isolated incident with this. But they have "approved" this body shop. Surely they should meet reasonable standards.  Not give an answer of "these types of cars are just fleet vehicles and not loved" and"what do you expect on a 4 year old car".  They picked the garage and I trusted them as experts in this field.

Sorry for the rant, just venting and a warning for other members should the same situation arise.

[rayaans]

8 hours ago, darrude said:

That's my point, take it to your own body shop, auxillis use they own "approved" body shops so you are limited on choice.  Admiral pushed for me to use auxillis, saying it will go to Lexus. The woman on the phone from auxillis was like yeah, it can go to a Lexus garage, oh non in your area, or Toyota (the search area included Leeds, Bradford, Manchester, Bolton etc). 

Then the hire car they gave me, on inspection had scuffs along the boot lip on the rear bumper (I hadn't used the boot) they claimed I had done it. Luckily the inspection was at there site, and just Infront of me they were cleaning another car's boot with the vac hose running along the boot lip.  I had to get a manager out, then afterwards the inspector said to me, they always get scratched there from us cleaning them!  

He instantly looked to that area when inspecting it... 

Regarding the shoddy repair I know what you mean about the body shop and could be an isolated incident with this. But they have "approved" this body shop. Surely they should meet reasonable standards.  Not give an answer of "these types of cars are just fleet vehicles and not loved" and"what do you expect on a 4 year old car".  They picked the garage and I trusted them as experts in this field.

Sorry for the rant, just venting and a warning for other members should the same situation arise.

They've had you on there.

RRG Bolton bodyshop is Lexus Approved and is on Lexus Bolton site.