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Sounds like it's not striking the arc so could be the ballast that's gone faulty, or a loose connection that's not allowing enough power to pass (high resistance), or even the bulb itself - just because it's brand new doesn't mean that it's not faulty.

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I'd take it to a proper auto-electrician (not someone like Halfords or a 'normal' mechanical garage). A very quick Google throws up http://www.mobileautoelectrics.com/ and also https://sites.google.com/site/autoets/ to name just two, but I suppose it depends which part of Hertfordshire you live in.

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Had same issue on mine, the bulb got pink and eventually started shutting-off after few minutes. I could turn it off/on again and it would work for few minutes again.

I was scared it might be ballast, but just replaced the bulb with good quality aftermarket one and never had issue again - I have used XENARC COOL BLUE INTENSE as these generally have good reputation.

 

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