Advice on Trim Repair - 2009 Lexus 400H Exec Limited Edition

[Robert de Castro]

Hi

I have some small damage to the leather/vinyl/plastic(?) trim either side of the gear selector. I only bought the car last week and didn’t notice this damage until today so I suspect this was caused yesterday following an upgrade to the car’s audio system but, as I don’t have any before photos, I cannot be sure.

On the left hand side there is a small puncture and on the right hand side the material seems to have become creased and possibly slightly scuffed.

If anyone has any experience or advice on if/how this might be repaired, or can suggest a good repairer in the SE London/Kent area that would be greatly appreciated. The rest of the interior is in superb condition so I’d really like to get this fixed.

Thanks,

Robert

[olliesgrandad]

I think I would be going straight back to the audio installer and having strong words. I had a similar issue many moons ago when Sextons did almost identical damage to a beautiful classic Mercedes 300ce. They got it repaired. 

[Herbie]

12 hours ago, Robert de Castro said:

but, as I don’t have any before photos, I cannot be sure.

What about the advertisement photos that the dealer used in the sale ad?

[olliesgrandad]

8 hours ago, Herbie said:

What about the advertisement photos that the dealer used in the sale ad?

I'm sure that you would have noticed where the screwdriver hole is. My car had also suffered the 'screwdriver slip' wound. 

[Robert de Castro]

On 10/21/2019 at 11:50 AM, Herbie said:

What about the advertisement photos that the dealer used in the sale ad?

Thanks to both of you for the advice. Unfortunately I didn’t save the online photos and the advert has now been removed. I did go back to the dealer and they insisted the damage was already there. I know they use this audio installer regularly so I’m not sure if they’d be reluctant to help me prove my case. I suspect that might be the case. The installer also sounded surprised and said they didn’t drill any holes- but this is clearly an accidental puncture.

in the end I was recommended a local smart repairer and they have done an excellent job. If you look closely you can see it’s been repaired but it’s certainly much better than before.