Pondlife

2018 RX450h No paper manuals?

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I recently changed my 2014 RX450h for a 2018 RX450h at my Lexus dealer in Kent. When I looked for the manual, I realised that it had been supplied with an IS 300h manual, which is not the right manual for the car. I phoned the dealer, who told me that they don't have paper manuals any more and that I should download the PDF instead, which wasn't what I was expecting and felt a bit like a fob-off.

Does anyone know if this is true?  It seems wrong to me as there was a manual in the car albeit the wrong one.

I also notice there's only the IS 300h user guide and a Lexus Roadside Assistance booklet with the previous owner's details in it (maybe a GDPR issue, but that's not my concern right now).  Given the wrong manual and previous owner's details, I'm now wondering what should be included in the manual pack so I can ensure I get what should have come with the car.  I'm guessing there should be a service book and maybe an infotainment system guide.  Is the contents of the 2018 RX450h manual pack documented anywhere?

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Owner's and Infotainment manuals are now online download PDFs 

Register with the My Lexus website and you can access the manuals and also see the complete service history for the car

Manuals can be access separately if you wish simply click on the icon top right of the home webpage

https://www.lexus.co.uk/

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Can you not access it through the central screen?

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4 minutes ago, i-s said:

Can you not access it through the central screen?

I'm not sure, but I don't fancy trying to navigate and read a 200-page PDF manual on the central screen.

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You should have a pape service book with the car. This is a condition that is in 'The Approved Lexus' conditions. 

It will probably be a copy due to GDPR (I've had 2 cars thus equipped) 

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I recently bought a pre-reg 2019 RX450h and got a 250-odd page paper User Guide, plus a service and warranty book with the car. As has been mentioned above the main owner's manual and infotainment manuals are available online.

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5 hours ago, Pondlife said:

I'm not sure, but I don't fancy trying to navigate and read a 200-page PDF manual on the central screen.

Roy, Why don`t you ask Lexus UK Head Office (by email) to let you have a hard copy? You will not be the first person to make such a request.

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I emailed customer support and was told I could have the full users manual and the Nav. manual for free, which I immediately requested and two days later both arrived in the post!

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Thanks for the information everyone.  I'll contact Lexus UK customer support to see if I can get a manual, and will register with My Lexus for the service info.

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4 hours ago, Pondlife said:

Thanks for the information everyone.  I'll contact Lexus UK customer support to see if I can get a manual, and will register with My Lexus for the service info.

Go to the dealer and ask for a paper service book. They should as a condition of Lexus Approved supply one. 

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On 1/17/2020 at 10:43 PM, westo3 said:

I emailed customer support and was told I could have the full users manual and the Nav. manual for free, which I immediately requested and two days later both arrived in the post!

^^ Same with my NX. When new the car comes only with a high-level user guide and service book, with advice to see the full manuals online. One e-mail to Lexus UK and a couple of days later I received the full set, including navigation, for free.

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