My Lexus webpage - where's my car's service history gone?

[Thackeray]

I don't often look at the Lexus "My Lexus" webpage but I did today to see if a recent service had been correctly entered.

Not only was the recent service not listed but a lot of the previous service history had disappeared.

Some of what remained looked as though it been made up by a panicking data operative.

• There's a minor service labelled as a major service.
• There's a service recorded one month, followed by a hybrid check recorded for the following month but bizarrely at about 10,000 miles earlier.

Has anyone else noticed that their car's service record has disappeared from the My Lexus website?

I did wonder if I was looking in the wrong place - it's not the easiest of websites to navigate. But the fact that some services are recorded suggests that I'm looking at the right page but all the earlier records have disappeared.

[wharfhouse]

25 minutes ago, Thackeray said:

I don't often look at the Lexus "My Lexus" webpage but I did today to see if a recent service had been correctly entered.

Not only was the recent service not listed but a lot of the previous service history had disappeared.

Some of what remained looked as though it been made up by a panicking data operative.

• There's a minor service labelled as a major service.
• There's a service recorded one month, followed by a hybrid check recorded for the following month but bizarrely at about 10,000 miles earlier.

Has anyone else noticed that their car's service record has disappeared from the My Lexus website?

I did wonder if I was looking in the wrong place - it's not the easiest of websites to navigate. But the fact that some services are recorded suggests that I'm looking at the right page but all the earlier records have disappeared.

Yes - mine was all perfect a while ago with lots of detail and then Lexus must have made some changes. The amount of detail against each entry was much less with a lot of waht was useful info missing and my 70k mile service was gone - just says Hybrid Health Check now rather than that plus the service. I just hope the dealers have a better record than Lexus has migrated to whatever system it is delivers data to the public...