Maxz

LexusLink - Don’t use for service history

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LexusLink app service history bears no resemblance to a dealer printed service history and most of the detail other than Hybrid Health Check is missing. Very disappointing, not worth using.

LexusLink:

Dealer print out:

 

D12B6503-7E45-4350-9BCB-5C5C6A6E6189.png

055CA773-758A-45A2-AA2C-FD795F53F25A.jpeg

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It is only there to check service history, not what was completed in full detail.

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1 hour ago, Maxz said:

LexusLink app service history bears no resemblance to a dealer printed service history and most of the detail other than Hybrid Health Check is missing. Very disappointing, not worth using.

LexusLink:

Dealer print out:

 

D12B6503-7E45-4350-9BCB-5C5C6A6E6189.png

055CA773-758A-45A2-AA2C-FD795F53F25A.jpeg

We had the same issue, a quick phone call to the customer relations department of lexus resolved all the missing history etc. It’s do with the fault of the dealerships not adding information onto the system.

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The spp used to have a lot of detail but after an update most of it disappeared and in my case the 70k Mike service disappeared from the app too - just left with the Hybrid Health Check in it's place. As you say very disappointing and now basically useless... 

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11 hours ago, wharfhouse said:

The spp used to have a lot of detail but after an update most of it disappeared and in my case the 70k Mike service disappeared from the app too - just left with the Hybrid Health Check in it's place. As you say very disappointing and now basically useless... 

I was hoping it would be smart enough to tell you what service your vehicle is due next and when. Instead all it has is a calendar you have to fill in manually, simply to remind you to call the dealership. Given most phones already have a calendar and reminder function, another essentially useless function!

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