Do Not Sell My Personal Information Jump to content


Laser wheel alignment


Recommended Posts

Took my car in for its 2 year service yesterday.  I was advised that a complimentary wheel alignment test was now included as routine.  Surprise, surprise, my car failed and had to have a full 4 wheel alignment at a cost of £85.

Is this a money making gimmick from Lexus?

Link to post
Share on other sites

Also took mine in yesterday. Intermediate service.

Report does have 4 wheel geometry check. Mine was green. No attempt to con me.

Link to post
Share on other sites
42 minutes ago, Barryhi said:

Is this a money making gimmick from Lexus?

It's been part of a major service for some time although many dealers don't have the equipment to perform the check (yet don't give you a service discount because all the work isn't being done).

It's a way for a dealer to make money if work needs doing, and I'm sure many people will accept rather than going to the trouble of booking in alignment elsewhere, but you don't have to accept their offer.

I'd certainly like to think that they aren't 'accidentally' leaning on the wheel as they take a reading to make an extra sale, in the same way that I trust them to actually change the brake fluid when they have said they would etc. Obviously Lexus GB and the police would be interested in any fraudulent activities should there be any evidence of that. 

Link to post
Share on other sites

55 minutes ago, Barryhi said:

my car failed and had to have a full 4 wheel alignment

did they show you the  " red "  printout ? to tell it needed adjustment 

Malc

Link to post
Share on other sites

I was interested to see the Lexus all clear, as I had recently had a Hunter alignment done.

Last year they offered me an air con refresh, emphasis on the con. This year no effort to bump up the measly service bill. £240.

Link to post
Share on other sites

I would be curious to know how many Lexus owners are offered a complimentary wheel alignment and how many of these fail and have to pay for the full wheel alignment. In Italy we use to say that thinking badly makes you sin but often you get it right. 5 years ago I went for the service of 200,000 km at the Toyota/Lexus dealer in Cork. I asked to have the spark plugs changed and also the transmission oil changed. I had been told that the service would have costed approximately 200 euros and I ended up paying 424 euros. They even put on my Prius the 10W40 oil instead of 05W30 or 0W20. When I complained with Toyota Ireland they said that the dealer had been right and that 10W40 was the correct gradation given the high mileage of my Prius. That was the first and last time I went to the main dealer for servicing my car.  

Link to post
Share on other sites

I have had it down three times during service. Once it was needing done (and yes they did show me the red stuff during the service walk round video and in the health check), the second time was green and the third time they said it was minor but did not really need done. 
 

I have no worries about being conned - my dealer is excellent and one of the main reasons I own a Lexus. I also bring my own oil (which saves at least £60 a service) and use my LOC discount. My last service on my GS450h was less than £160. 

Link to post
Share on other sites

Brian

What's the LOC discount please?  My service (2 year) was £475.

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...




Forums


News


Membership