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Got my first IS 300h with 3 worn tyres and a fairly new - please advise


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32 minutes ago, paulrnx said:

I had all four tyres ‘replaced’ on an approved used Jaguar XE after two months of ownership. I asked the dealership to replace them, they refused, I replaced all four tyres at my own expense (badly cracking and I didn’t want to take the risk), I wrote to the Head Office of that dealership group, dealership then got back to me and agreed to pay me what I had paid for the tyres and arranged a bank transfer. Cost them more than if they’d have agreed to do it themselves because they paid me what I’d paid retail. It took a while but you just need to be firm, be polite, be consistent and make it clear that you want the dealership to replace or reimburse you.

The dealer principal is the first port of call after the sales person refuses but I had been told by the dealership that the dealer principal had refused my replacement so I went straight to their Head Office. If they’d have still refused I’d have gone down the small claims route. I had enough evidence to show the tyres needed to be replaced - another Jaguar dealership had condemned the tyres and I’d received a quote for replacement tyres and why they needed replacing. The poor condition of my tyres could not have been caused by me in such a relatively short time and mileage.

Get the car checked out somewhere else, get confirmation the tyres need replacing by way of a quote/ report and then put it all in writing to the dealer principal first and then to their head office if no joy.

Hope you get a decent outcome here 👍

As an aside. And we’re seeing this a lot as more and more people buy without viewing. Always email the dealership and ask some specific questions that you want answering.

1. Are all tyres of the same make and model.

2. What are the tread depths of all tyres.

3. Are there any stone chips, scuffs, scratches or any other damage to the car.

4. Is there any damage to any interior or any scuffs, marks, scratches etc.

5. Is there any damage to any of the alloy wheels.

6. Ask to see full evidence of the service history. Dates, mileage and location of each service. Compare this to the manufacturers’ recommended schedule. I have seen so many cars advertised as having full service history when they clearly haven’t.

If you don’t get the answers you want or something doesn’t feel quite right or the condition isn’t what you want then just walk away. There are so many other cars out there to choose from. If a sales person doesn’t reply to emails asking about the condition of the car then this is a big red flag to me.

I bought remotely from Lexus Tunbridge Wells. I had answers in an email and the video they sent me showed all four tyre makes (the same) and tread depth. They pointed out two areas of bodywork that needed slight attention and confirmed that they would touch them in. They confirmed that there was no other bodywork or interior damage. When I collected they showed me the two areas which had been touched in and I was pleased with the results. The car was exactly as described. A good experience all round and I was treated well and the dealership was honest with me. I knew I was buying a used car and so I didn’t expect the car to be in the same condition as a brand new car straight out of the factory. If I ever turned up to collect a car and it was not in the condition described, I’d walk away every single time without fail. Or I would negotiate a different price to allow me to put it right at my expense. Having said this, I’d always wonder what else the dealership may have covered up or been less than honest about. I still buy from people and if people are dishonest with me or can’t be arsed to reply or dodge the questions, I walk away.

I’m not trying to be clever here. I didn’t always do this and I got burned a bit in my younger days so there is more than a little bit of pain and experience in the above! 

An excellent contribution Paul. Thanks.

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5 minutes ago, royoftherovers said:

An excellent contribution Paul. Thanks.

Thanks John

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On 6/3/2021 at 11:10 PM, doog442 said:

That's a coincidence as my nephew is a Lexus technician. However he has never commented on workshop practices. I would find it appalling if he was to admit that him and his team weren't doing 'their job' . However we're not talking workshop practices even though my experience with Lexus has been 'shoddy', we're talking vehicle presentation at the point of sale which is something that anyone on here can see with there own eyes or with an inspection report. The OP is reporting 3 worn tyres and bodywork / windows covered in chips. We had a thread yesterday where someone pulled out due to a Lexus approved vehicle with a badly chipped windscreen that they refused to replace. Our dear Linas purchased a Lexus with no pads left, an RCF two weeks back in Scotland that needed a respray ....the place is littered with stuff like this. 

Also worth noting that my local BMW dealership service high powered police vehicles. They're not perfect and I've pulled them up over a few  minor issues however I'd like to think that it's more than there job's worth to not provide a service that meet a minimum standard. 

I think the issue is that he is a very junior member of the team and has had his hand twisted on a number of occasions, hence the discussion. He's brought it up to his manager but of course, nothing really gets done about it. 

Like I said though, the presentation of vehicles is extremely variable depending on the dealerships. Im sure some BMW dealerships are fantastic, as are some Lexus dealerships but you always get some that are poor. 

The RC-F in Scotland you mention did not need a respray. If you read the thread again, it had 3 chips on the roof which the OP said would need a respray in his opinion. Linas' case was poor I agree. No excuse for a car with no pads left. Im not sure what happened regarding the chip as I dont think Ive read the thread but again, I wouldnt expect them to replace the screen for a chip. 

Ive purchased a number of Lexus vehicles through different dealerships and they have been absolutely perfect. Im on my 5th now. Ive also purchased a Jaguar XE-S which was given to me with a "low washer fluid light" which the dealer said, it just needs a washer fluid top up. My arse, the sensor had gone. Ive also bought a number of Mercs, which on my search I noticed that the approved used scheme does not mean a car has to have any service history. As long as Merc inspect it, it can join the approved used scheme.

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I bought a Lexus IS300H back in January on a 15plate and no it wasnt from a main dealer but full main dealer history and Battery health check. Is that a good thing.....Im not so sure. Personally I would never get my car serviced at a main dealer and wont with this one. Their are plenty of specialist garages out their who probably employ ex what ever dealer technitions who will probably make a better job and do over your car as they appreciate the business. All I do is pay my 60 pound a year to Lexus to look after the Battery and service it at a specialist!. Enough said 60k service at main dealer wanted 650 pound. Done at specialist using service pack from Lexus 220 pound!

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3 minutes ago, steveo1973 said:

I bought a Lexus IS300H back in January on a 15plate and no it wasnt from a main dealer but full main dealer history and battery health check. Is that a good thing.....Im not so sure. Personally I would never get my car serviced at a main dealer and wont with this one. Their are plenty of specialist garages out their who probably employ ex what ever dealer technitions who will probably make a better job and do over your car as they appreciate the business. All I do is pay my 60 pound a year to Lexus to look after the battery and service it at a specialist!. Enough said 60k service at main dealer wanted 650 pound. Done at specialist using service pack from Lexus 220 pound!

There speaks a savvy man.

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9 hours ago, steveo1973 said:

I bought a Lexus IS300H back in January on a 15plate and no it wasnt from a main dealer but full main dealer history and battery health check. Is that a good thing.....Im not so sure. Personally I would never get my car serviced at a main dealer and wont with this one. Their are plenty of specialist garages out their who probably employ ex what ever dealer technitions who will probably make a better job and do over your car as they appreciate the business. All I do is pay my 60 pound a year to Lexus to look after the battery and service it at a specialist!. Enough said 60k service at main dealer wanted 650 pound. Done at specialist using service pack from Lexus 220 pound!

Although I kind of agree with your assertion I personally get my cars serviced at main dealers until the warranty expires then I go down the Independent route if I still have the car. I do have a trusted Independent for the family hacks but there's no way he can update the idrive with the service history. Only a few Independents can do this (I'm talking BMW) and their prices aren't that far off main dealer prices.

It's worth more to me when I move my cars on to have a full dealership history up until at least three years old. I know it isn't required for warranty purposes but its certainly paid off when part exchanging in the early years. No issues like yours at 5/6 years old.   

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Just now, doog442 said:

Although I kind of agree with your assertion I personally get my cars serviced at main dealers until the warranty expires then I go down the Independent route if I still have the car. I do have a trusted Independent for the family hacks but there's no way he can update the idrive with the service history. Only a few Independents can do this (I'm talking BMW) and their prices aren't that far off main dealer prices.

It's worth more to me when I move my cars on to have a full dealership history up until at least three years old. I know it isn't required for warranty purposes but its certainly paid off when part exchanging in the early years. No issues like yours at 5/6 years old.   

Am I missing something - I swear I read that you took the BMW to the dealership and they didnt change the brake fluid? Or did I just imagine it because I honestly cant find it anywhere!

The other thing to remember is the goodwill side of things. I had an issue with the IS300h where the head unit died following a Battery change. I followed the procedure to a tee but they said the radio went and everything goes through it on the earlier IS models. £4K repair bill for the head unit. Lexus Parts Direct quoted me £2800+ for the part alone. The car had a full service history and relatively low miles and Lexus UK fixed the problem and warranted it for £500. 

I suppose you pay your money, make your choices but its always handy to have a FLSH if something does manage to go POP, even if it is your fault!

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20 minutes ago, rayaans said:

Am I missing something 

You are correct in your observation. The situation got quite delicate today and at risk of identifying the dealership I asked for my post to be removed.

20 minutes ago, rayaans said:

I suppose you pay your money, make your choices but its always handy to have a FLSH if something does manage to go POP, even if it is your fault!

My thoughts exactly, especially during the manufacturers warranty period. 

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36 minutes ago, rayaans said:

The other thing to remember is the goodwill side of things.

No guarantee of that though. FLSH GS F owners with interior carbon fibre trim delaminating, which each piece costing several hundred £ each to replace. Lexus GB response - you're cleaning it wrong, sorry extended warranty doesn't cover trim.

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13 hours ago, rayaans said:

Am I missing something - I swear I read that you took the BMW to the dealership and they didnt change the brake fluid? Or did I just imagine it because I honestly cant find it anywhere!

The other thing to remember is the goodwill side of things. I had an issue with the IS300h where the head unit died following a battery change. I followed the procedure to a tee but they said the radio went and everything goes through it on the earlier IS models. £4K repair bill for the head unit. Lexus Parts Direct quoted me £2800+ for the part alone. The car had a full service history and relatively low miles and Lexus UK fixed the problem and warranted it for £500. 

I suppose you pay your money, make your choices but its always handy to have a FLSH if something does manage to go POP, even if it is your fault!

Sorry may be I should of been clearer on things, Yes I totally agree if your cars still under warranty then sure you should obviously use the stealer for any outstanding and future issues while you can. My opinion only relates to servicing a car out of warranty. As I still buy the sevice packs direct from lexus but use a good knowledgable independant to look after my car.

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12 hours ago, ColinBarber said:

No guarantee of that though. FLSH GS F owners with interior carbon fibre trim delaminating, which each piece costing several hundred £ each to replace. Lexus GB response - you're cleaning it wrong, sorry extended warranty doesn't cover trim.

I can see a minefield ahead Colin.

"Cleaning it wrong" v "Not fit for purpose"?

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