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2016 NX300H Lux Windscreen Replacement


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We have a beautiful Rosso Red 2016 NX300H Lux with Advanced Driver-Assistance Adaptive Cruise Control and Automatous Emergency  Breaking  with distance control we have owned for 18 months, today we have booked in with Autoglass to have a severely cracked windscreen replaced next Saturday, I’m not very confident that Autoglass will have the correct Lexus OEM windscreen in stock in time let alone be able to calibrate correctly, does any one on the NX forum know of a Lexus glass replacement specialist in North London, or should I go to the local Lexus Service Center? I’m a new member please advise on the best course of action. Thanks you Adam Collins

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Would you mind telling me how one gets a cracked windscreen, as my father who has an NX, and his insurance is due a renewal soon, and on the comparison website two company’s with a price difference of £70, the lower one is without windscreen cover and the higher one has, he was mentioning that in over 50 years of driving he has never had to replace a windscreen, so he is considering doing without the cover, but I am thinking these modern ones has camera and whatnot, and it would be sods law that if he doesn’t have the cover, then at some point he could indeed get a crack, and require changing, at huge cost.

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4 minutes ago, Shahid NX300h said:

Would you mind telling me how one gets a cracked windscreen, as my father who has an NX, and his insurance is due a renewal soon, and on the comparison website two company’s with a price difference of £70, the lower one is without windscreen cover and the higher one has, he was mentioning that in over 50 years of driving he has never had to replace a windscreen, so he is considering doing without the cover, but I am thinking these modern ones has camera and whatnot, and it would be sods law that if he doesn’t have the cover, then at some point he could indeed get a crack, and require changing, at huge cost.

You have just answered your own question Shahid. Beware of Sod`s Law !

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16 minutes ago, Shahid NX300h said:

Would you mind telling me how one gets a cracked windscreen, as my father who has an NX, and his insurance is due a renewal soon, and on the comparison website two company’s with a price difference of £70, the lower one is without windscreen cover and the higher one has, he was mentioning that in over 50 years of driving he has never had to replace a windscreen, so he is considering doing without the cover, but I am thinking these modern ones has camera and whatnot, and it would be sods law that if he doesn’t have the cover, then at some point he could indeed get a crack, and require changing, at huge cost.

My windscreen on my Mercedes had a small chip about 2cm from the edge at the top, it  must have been from a stone I presume. When I called to get it repaired I was told it was too close to the edge and could not be repaired, I was then told of the need to have the camera realigned after so I simply left it alone. Fast forward a year and when washing the car on what was a hot day the cold water on a hot screen was enough to crack the screen. The crack originated from the chip all the way to the bottom of the windscreen. 

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5 hours ago, AdamAC said:

We have a beautiful Rosso Red 2016 NX300H Lux with Advanced Driver-Assistance Adaptive Cruise Control and Automatous Emergency  Breaking  with distance control we have owned for 18 months, today we have booked in with Autoglass to have a severely cracked windscreen replaced next Saturday, I’m not very confident that Autoglass will have the correct Lexus OEM windscreen in stock in time let alone be able to calibrate correctly, does any one on the NX forum know of a Lexus glass replacement specialist in North London, or should I go to the local Lexus Service Center? I’m a new member please advise on the best course of action. Thanks you Adam Collins

Call your local Lexus dealership and ask who they use for replacing windscreens. Most dealership use a local company they can trust. They will also know about alignment of cameras etc. You’ll also get a choice whether to use a genuine Lexus screen or a good pattern part. Seeing as they are used to replacing Lexus windscreens they’ll know which ones are ok. Not sure if you are having this done through your insurance company because some insurance companies insist on using Autoglass eg and may not allow you to go elsewhere.

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Thanks Paul for the sound advice, We have 3 Lexus Dealerships within 5 to 40 mile radius, I shall be calling at 08.00 on Monday morning to get the screen replaced and book in for the new Lexus Relay Full 5 Year Service Schedule. 

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When I had a cracked windscreen on my GSF,(3 week wait to source a new one from Lexus,reported cost in excess of £1000), the Autoglass fitter very carefully took the camera off the old screen, and replaced it equally carefully, with the result that it did not have to be recalibrated. I was told by my insurance company that if recalibration was needed I was to get Lexus to do it and send the bill to them. If there are supply problems with your screen, Autoglass have a direct account with Lexus UK so don't be fobbed off as I was by trying to find out which dealer they were dealing with for the supply.

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6 hours ago, 08ISF said:

When I had a cracked windscreen on my GSF,(3 week wait to source a new one from Lexus,reported cost in excess of £1000), the Autoglass fitter very carefully took the camera off the old screen, and replaced it equally carefully, with the result that it did not have to be recalibrated. I was told by my insurance company that if recalibration was needed I was to get Lexus to do it and send the bill to them. If there are supply problems with your screen, Autoglass have a direct account with Lexus UK so don't be fobbed off as I was by trying to find out which dealer they were dealing with for the supply.

When a windscreen is replaced the forward looking cameras must be aligned / recalibrated with the new screen. Autoglass told me this. It means the job having to be done in a depot rather than done by a mobile fitter. Fitting the replacement glass carefully has nothing to do with it I’m afraid. That said, I’m not sure what they actually do when they do this. The company who replaced a windscreen on my previous IS said they checked alignment. I wished I’d have asked what they actually do when they do this.

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I too had to have a replacement windscreen during Summer last year due to a stone chip which developed into a small crack , which the Autoglass mobile fitter could not fix. 

I was concerned that Autoglass would not be a viable option due to to the need for screen alignment etc.

However, I cannot praise my local Autoglass depot (Darlington) highly enough.  They did a first class job and fitted a genuine Lexus screen together with brand new trim etc.  They had all of the necessary equipment to realign the camera etc and I have had no problems at all since.

This was all completed in about two hours, and all I paid was my excess of £75.

In short, I would not hesitate in allowing Autoglass to carry out your replacement.

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19 hours ago, paulrnx said:

When a windscreen is replaced the forward looking cameras must be aligned / recalibrated with the new screen. Autoglass told me this. It means the job having to be done in a depot rather than done by a mobile fitter. Fitting the replacement glass carefully has nothing to do with it I’m afraid.

Agreed ,but in my case  the speed sign camera worked just fine afterwards so I didn't bother to get Lexus to realign. I never checked the lane departure function as I turned this off as soon as I got the car because it was so irritating.  Realignment of these devices should no longer be an issue as so many cars have them now.

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5 hours ago, 08ISF said:

Agreed ,but in my case  the speed sign camera worked just fine afterwards so I didn't bother to get Lexus to realign. I never checked the lane departure function as I turned this off as soon as I got the car because it was so irritating.  Realignment of these devices should no longer be an issue as so many cars have them now.

To be honest, I did wonder how much of this is manufacturers covering themselves.

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