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The dreaded insurance renewal


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Before Covid, I was insured for for 7 years with RH specialist insurance. They then hit me with a significant price hike and I took the car off the road thinking, rightly, that during Covid, the car would almost never get used, particularly since I was spending all my time renovating my house to sell. I also read some poor feedback about RH involving someone who was having to fight hard with a claim. I decided this morning to shop around, to insure it ready for its trip to the (Porsche) specialist tomorrow to have a new alternator fitted and the power steering pump rebuilt. I did an online quote with Footman James and got an email back to say they couldn't provide an online quote and that I should call the sales team. I duly went through the menu system and several transfers to be told that they did not insure the LS 400 as they don't consider it a classic, (no doubt they would have probably insured a poxy mk 3 Escort). I would have thought it would be better customer service to let me know that in their response, rather than having me wasting my time  on the phone.

The purpose of this post is to advise others firstly not to waste their time with Footman James and secondly, that I had better luck with Adrian Flux, who didn't mess me about, tailored the quote to my circumstances, and provided me with a reasonable quote.

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2 hours ago, harrylime said:

that I had better luck with Adrian Flux, who didn't mess me about, tailored the quote to my circumstances, and provided me with a reasonable quote.

let's pray that if you have a claim they are as useful to you

Malc

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On 6/28/2021 at 3:38 PM, Malc said:

let's pray that if you have a claim they are as useful to you

Malc

Quite right Malc. I've decided that if I were unfortunate enough to need to claim, I won't mess around with months of battles with an insurance company, like some unfortunates  I have heard of. It'll be straight to the insurance ombudsman and then to the small claims court for breach of contract. Touch wood.

Edited by Bluesman
trying to beat the profanity filter.
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FJ currently insure my 1994 Celsior on “classic” but wouldn’t even consider my 2004 Celsior even on a normal policy.

Due to the expiry of my full NCB ( Classic does not give NCB) I struggled to find a company who would even cover me with nil NCB, some wanted at least a year, another insisted on me fitting a Thatcham Alarm so that left AF at nearly double my last “normal insurance” premium and that is restricted mileage.

 

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Worth giving Graham Sykes a try as well.

I’ve had my 2004 MINI Cooper insured with them on a classic policy for a while and, while never having to make a claim, I can say that their customer service and general attention (and price) has always been excellent. No stupid menus on the phone either, instead going straight through to a human being…

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So I just did my renewal too and posted my experences here. I was surprised how much Adrian Flux quoted me! More than double my AXA premium, and £500 more than my renewal through Lancaster (underwritten by Aviva). For modern classics though, I've had good experience with my multiple 80s/90s Mercedes with Lancaster even though I was using those cars as a daily, but FYI, sometimes they'll throw up some lesser known underwiters.

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On 6/28/2021 at 1:28 PM, harrylime said:

Before Covid, I was insured for for 7 years with RH specialist insurance. They then hit me with a significant price hike and I took the car off the road thinking, rightly, that during Covid, the car would almost never get used, particularly since I was spending all my time renovating my house to sell. I also read some poor feedback about RH involving someone who was having to fight hard with a claim. I decided this morning to shop around, to insure it ready for its trip to the (Porsche) specialist tomorrow to have a new alternator fitted and the power steering pump rebuilt. I did an online quote with Footman James and got an email back to say they couldn't provide an online quote and that I should call the sales team. I duly went through the menu system and several transfers to be told that they did not insure the LS 400 as they don't consider it a classic, (no doubt they would have probably insured a poxy mk 3 Escort). I would have thought it would be better customer service to let me know that in their response, rather than having me wasting my time  on the phone.

The purpose of this post is to advise others firstly not to waste their time with Footman James and secondly, that I had better luck with Adrian Flux, who didn't mess me about, tailored the quote to my circumstances, and provided me with a reasonable quote.

Hi.

I'm glad we could help out with a competitive quotation.

Regards,

Dan.

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