One Step Beyond (ES Brochure)

[SH20]

Once again Lexus UK went the extra mile arising out of a simple question I asked as to why there is currently no digital brochure for the 2021/22  ES300h.

I simply sent an enquiry on the Lexus UK website because  the link to Lexus car brochures currently only lists the 2021/22 price list for ES.  I did state I had ordered a car in my original message but was a bit disappointed that no digital brochure is available to download right now.

About 2 days later a chap from Lexus rang me direct on my mobile and  I repeated the fact  I had ordered a new ES for 2022 but there was no digital brochure to download, only the price list.   He  explained it was coming but in the meantime  would I like him to make up a brochure from the data and images they have and send it to me as a hard copy.  To my surprise it arrived today and it was just like an old fashioned brochure  of quality printed material with  42 pages in all in a spiral bound A4 booklet with clear front and back protective covers.   Clearly been put together by hand and had all the technical data, trim, model ranges and prices in it, enough to satisfy anyone who wanted to view the current model variations in book form.  

Not so sure any other manufacturer would have bothered to do this.   

Top marks to Lexus for wanting to help.   

[beyond the blue]

15 hours ago, SH20 said:

Once again Lexus UK went the extra mile arising out of a simple question I asked as to why there is currently no digital brochure for the 2021/22  ES300h.

I simply sent an enquiry on the Lexus UK website because  the link to Lexus car brochures currently only lists the 2021/22 price list for ES.  I did state I had ordered a car in my original message but was a bit disappointed that no digital brochure is available to download right now.

About 2 days later a chap from Lexus rang me direct on my mobile and  I repeated the fact  I had ordered a new ES for 2022 but there was no digital brochure to download, only the price list.   He  explained it was coming but in the meantime  would I like him to make up a brochure from the data and images they have and send it to me as a hard copy.  To my surprise it arrived today and it was just like an old fashioned brochure  of quality printed material with  42 pages in all in a spiral bound A4 booklet with clear front and back protective covers.   Clearly been put together by hand and had all the technical data, trim, model ranges and prices in it, enough to satisfy anyone who wanted to view the current model variations in book form.  

Not so sure any other manufacturer would have bothered to do this.   

Top marks to Lexus for wanting to help.   

Would love to get my hands on one of those. I placed my order off salesman patter and a coloured block of wood!

[beyond the blue]

I have just spoken to 'Claire' on live chat asking the same question and the response was ' you need to keep your eye on the website to download one when available'