Rx Import Problems

[AaronJ]

Hi There all,

I'm a "new-boy" to this website so please bare with me if you feel I am asking questions which may have been covered in past forums!

I've just purchased a second-hand RX300 SE (2001) which is a parallel import from Lexus (Belgium). Although I can trace the origins of the car right back to its maker (even got factory numbers etc) I am finding that a certain amount of prejudice exists amongst certains Lexus dealers in the UK when it comes to Imports.

Shortly after purchasing my RX I contacted my local dealer at Guildford, Surrey who advised me that they would not be prepared to service my RX, as they could not guarantee any of the work carried out due to where it was sourced. :duh:

This seems totally unreasonable considering that my car was imported from new for a UK customer, so it is a UK spec car, with all the relevant documents of compliancy (CoC). So whats the problem?! :yack:

Can I just ask you guys, how many of you have a Lexus sourced from Europe? and if you do what are you experiences of getting such a car serviced/maintained? And finally out of the dealers listed under the dealer reviews which of those would be prepared to service parallel imports..?

PS...I LOVE MY CAR !!!!

Thanking you in advance

AaronJ

[323]

considering is a parellel(euro import) & uk spec, there should be no reason not to service it by lexus. just them people not being helpful by sounds of it. i look at taking it to a japanese car specialist or something or try another lexus dealer.

there was a time(dont know if is still like this) that official car dealers wont service cars that people bought from 'car supermarket' this is due to most of them cars are new being sold at knockdown prices which were imported from places like malta, as its right hand drive & similer or exact uk spec.

[Felix]

I got my Harrier serviced/maintained by my local dealership in Birmingham all the time, no problme. But the one in Coventry would not touch the car.

Your local is not helping at all. I know Lexus has different group of dealerships.

My is Nick Will. So ring other one close to you, they will.