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Why I'm A Loyal Lexus Customer


dazzab69
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I've been looking for a car to replace my wife's Scenic that I will drive for my new job and she will take my on RX as the family car.

I didn't want another of the current IS, so I was looking at a diesel A4 or C-class (heresay I know). So far neither the Merc or Audi dealers can be arsed to return my phone call (probably got too many other mugs to *****).

Yesterday I took my RX in for the brake light recall which was done while I waited as they said in half an hour. As I left they gave me a letter of appology from Lexus UK for the fault, they filled my tank up with petrol, and there was a bottle of Champagne waiting on my front passenger seat.

This is how you do customer service :D and is the reason why my wife faces a year (with no warranty) in the Scenic while I wait for the 2006 IS !

P.S. It will be interesting to see if Nissan follows the Lexus lead when their Infiniti brand hit the UK.

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I've been looking for a car to replace my wife's Scenic that I will drive for my new job and she will take my on RX as the family car.

I didn't want another of the current IS, so I was looking at a diesel A4 or C-class (heresay I know).  So far neither the Merc or Audi dealers can be arsed to return my phone call (probably got too many other mugs to *****).

Yesterday I took my RX in for the brake light recall which was done while I waited as they said in half an hour. As I left they gave me a letter of appology from Lexus UK for the fault, they filled my tank up with petrol, and there was a bottle of Champagne waiting on my front passenger seat.

This is how you do customer service  :D  and is the reason why my wife faces a year (with no warranty) in the Scenic while I wait for the 2006 IS !

P.S. It will be interesting to see if Nissan follows the Lexus lead when their Infiniti brand hit the UK.

Looks like your wait may not be that long... there's reports of it being out mid-Oct

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