Disillusioned

[palace]

Totally satisfied with RX since delivery in January other than a less than full fuel tank.

My first contact with Lexus Brighton since has been to order a rear bumper guard (now only available in black) which took 4 phone calls,not once phoned back despite promises,to be told one could be obtained the next day at which time I would be advised when it could be fitted.So far a week has elapsed with nothing!

I will not, as things stand, be voting Lexus best for customer service in any survey.Sad.

[Sabastian]

Totally satisfied with RX since delivery in January other than a less than full fuel tank.

My first contact with Lexus Brighton since has been to order a rear bumper guard (now only available in black) which took 4 phone calls,not once phoned back despite promises,to be told one could be obtained the next day at which time I would be advised when it could be fitted.So far a week has elapsed with nothing!

I will not, as things stand, be voting Lexus best for customer service in any survey.Sad.

←

Beats me why you put up with such slack service. Personally I would have got on to the Lexus Sales Manager immediately I was not satisfied with the attention I was getting and expecting. It works for me and at the very least I would get some compensation (valet or bottle of wine for example) and then good service is always resumed. You should not need to do this of course, but if those in charge are not aware what is going on, those further down the chain of command often seem to become complacent.