The Worst Dealership Possible ?

baby_lexus · January 30, 2006

Well gents. I have just had a courtesy call from the UK head Office asking about the "buying experience"

Well, I'm sorry to say that I had to mark the dealership down a long, long way.

They now pass the results back to them. So, I'll see how it goes, doubt much happens. But at least I said my piece. :tsktsk:

eXOBeX · January 30, 2006

this wouldnt be Lexus S******** would it

9 letters? Beginning with S? That narrows it down to just two!

swfcdan · January 30, 2006

name and shame! what the other i just assume dit was sheffield

Gord · January 30, 2006

this wouldnt be Lexus S******** would it

9 letters? Beginning with S? That narrows it down to just two!

That one is easy STOCKPORT :D

swfcdan · January 30, 2006

I have a bone to pick with lexus sheffield anyway! i felt quite unwelcome when i was last in there, i dont know if it was to do with my age or something, but felt like i was being looked down on

from then on i just go to the local Toyota garage which is closer and alot more friendly.

terdancam · January 31, 2006

Well isn`t that a marvellous first impression from a NEW dealership........

Phoned up yesterday at 12/30 for a 50000 service+ brake pad quote. My details were taken, car reg etc which is on their database, and was told i`d be called back.

About 20 mins later i got another fone call from Lexus asking if i could verify my details as they were updating etc. I explained i had already made a fonecal and was waiting a call back but had already gotten a quote from fast fit in bletchley at £75 service +£70 brakes. The lass then said it was £160 for service, she didn`t know what the brakes would be but she would fone up Milton Keyens and see what she could do. I was to expect a call 5 mins later..................

24HOURS later i called them and said i was a little bit annoyed that no-one had bothered calling me back, especially given that prior to xmas somebody from there rang us up on a preemptive strike regarding the service anyway!!!

Put through to service desk, no apology, was asked my details yet again ('cos they`re a ford dealership and have loads of customers i guess), and was quoted 160 +106.

I signed off saying "i won`t be using you then, as i have a cheaper quote" to which the reply was "oh ok, bye"................................................ :tsktsk: :tsktsk: :tsktsk:

Apart from Glenn who works there, i am not impressed at all. Its not as if its rocket science is it???????

:tsktsk: :tsktsk: