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sounds like you cant wait for oktober?

question is how the rest of us are getting a new car by then?

williz

Yeah, I know. That's the bad part :(

I can't see them recalling all the cars for upgrades, but maybe. You never know....

Yeah, this time last year I couldn't wait to get my new car in September.

Now I am doing it all again and waiting till October!!!

In the meantime I have to use my wifes pram..the Citroen C3!!

Oh,... and I believe they willl also have 5.1 stereo sound! :)

Billy

and i forgot some thing!

all new models will get "Snow Button" (like the new GS450h) to be able to shutt off "Electronic Traction Control" but i am not shure if this will be alreday in your car when delivered in Oktober.

williz

Sounds promising. Thanks Williz :)

I was just thinking about this. Why shut off Traction control in snow? I would have thought you would need it for snow? My problem with automatics in snow is that I can't engage a high gear. maybe that is what it does?

Billy

Oh no! Traction control is very important in snow and ice conditions, but if it is too slippery than the traction control is reducing power to the wheels(in fact it is a bit more complicated). If this is not helping to get grip again it is further reducing power and at the end the cars is coming to a complete stand still.

So when Mercedes introduced its first traction control system TV channels showed two identical cars going uphill on an icy road and the one with the traction control stopped in the middle wile the one without traction control made it up to the top.

So traction control is an excellent safety feature for driving with higher speeds wile it can immobilize your car in very slippery situations. The RX400h system in combination with the VDIM is one of the best systems I have experienced so far, but still a few times during winter I would like to be able to switch the traction control off (I live in the mountains about 800m high and we have normally 4 month snow and ice).

My last Mercedes had a button to switch the traction control off and it was coming on automatically when the car moved faster than 60 km/h.

And now we come to the missing speed limiter function of the cruse control. You badly need this speed limiter when you drive with snow chains for longer time. If you exceed more than 50km/h than you start destroying the chains and sometimes also the plastic covers of the wheelhouses. So it is very nice to have the speed limiter set to 45km/h and can fully concentrate on the road and driving. I am sure Lexus will learn that as well.

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sounds like you cant wait for oktober?

question is how the rest of us are getting a new car by then?

williz

Yeah, I know. That's the bad part :(

I can't see them recalling all the cars for upgrades, but maybe. You never know....

Yeah, this time last year I couldn't wait to get my new car in September.

Now I am doing it all again and waiting till October!!!

In the meantime I have to use my wifes pram..the Citroen C3!!

Oh,... and I believe they willl also have 5.1 stereo sound! :)

Billy

and i forgot some thing!

all new models will get "Snow Button" (like the new GS450h) to be able to shutt off "Electronic Traction Control" but i am not shure if this will be alreday in your car when delivered in Oktober.

williz

Sounds promising. Thanks Williz :)

I was just thinking about this. Why shut off Traction control in snow? I would have thought you would need it for snow? My problem with automatics in snow is that I can't engage a high gear. maybe that is what it does?

Billy

Oh no! Traction control is very important in snow and ice conditions, but if it is too slippery than the traction control is reducing power to the wheels(in fact it is a bit more complicated). If this is not helping to get grip again it is further reducing power and at the end the cars is coming to a complete stand still.

So when Mercedes introduced its first traction control system TV channels showed two identical cars going uphill on an icy road and the one with the traction control stopped in the middle wile the one without traction control made it up to the top.

So traction control is an excellent safety feature for driving with higher speeds wile it can immobilize your car in very slippery situations. The RX400h system in combination with the VDIM is one of the best systems I have experienced so far, but still a few times during winter I would like to be able to switch the traction control off (I live in the mountains about 800m high and we have normally 4 month snow and ice).

My last Mercedes had a button to switch the traction control off and it was coming on automatically when the car moved faster than 60 km/h.

And now we come to the missing speed limiter function of the cruse control. You badly need this speed limiter when you drive with snow chains for longer time. If you exceed more than 50km/h than you start destroying the chains and sometimes also the plastic covers of the wheelhouses. So it is very nice to have the speed limiter set to 45km/h and can fully concentrate on the road and driving. I am sure Lexus will learn that as well.

Thank you. I didn't know all that as I haven't had traction control before my 400h!!

But, (Mr. Lexus President,) it would still be nice to have the adative cruise control. I have a bad foot which hurts after a period pressing the throttle so I use CC all the time where possible!

Cheers

Billy

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Thank you. I didn't know all that as I haven't had traction control before my 400h!!

But, (Mr. Lexus President,) it would still be nice to have the adative cruise control. I have a bad foot which hurts after a period pressing the throttle so I use CC all the time where possible!

Cheers

Billy

Yes cruse control is a very nice thing! I hope there is not a missunderstanding!

We asked Lexus to extend the range of the cruse control in the RX400 down to 30 or even 20km/h (which is standard for Mercedes, BMW and Audi). Now the lowest setting is 40 or 45km/h and this is too high for 30km/h zones. For me this would be much more important then a speed limiter function.

But we also asked to modify the cruse control not to accelerate as hard as it is doing now in order to save gas, because now the car consumes more gas when driving with engaged CC as compared to drive manually.

Regards

willi

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Thank you. I didn't know all that as I haven't had traction control before my 400h!!

But, (Mr. Lexus President,) it would still be nice to have the adative cruise control. I have a bad foot which hurts after a period pressing the throttle so I use CC all the time where possible!

Cheers

Billy

Yes cruse control is a very nice thing! I hope there is not a missunderstanding!

We asked Lexus to extend the range of the cruse control in the RX400 down to 30 or even 20km/h (which is standard for Mercedes, BMW and Audi). Now the lowest setting is 40 or 45km/h and this is too high for 30km/h zones. For me this would be much more important then a speed limiter function.

But we also asked to modify the cruse control not to accelerate as hard as it is doing now in order to save gas, because now the car consumes more gas when driving with engaged CC as compared to drive manually.

Regards

willi

No Willi. Don't worry, I understood what you meant. Thanks.

But it was good to read of your extra requests. I did suspect that the acceleration was a bit harsh using more fuel. I take it Lexus didn't readily agree?!!

I wait with bated breath for their report on your meeting :) I wonder what they will give us on the new cars!!

I have 2 litre Saab Turbo auto Turbo on hire from Lexus/ RAC until 10 July and it gives about the same fuel consumption as my 400h but the acceleration isn't quite as good and the comfort not quite as nice but it is half the price to buy!! Tempting :)

However I still want my Lexie that I have learned to love for the few weeks that I had it!!

I am really looking forward to October with the surprise extras :)

Cheers

Billy

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I fully understand the frustrations from people like Michael and others who have had problems with their cars but some of the things that are the subject of complaints are just comical and unreasonable. Of course I would prefer an MP3 connection in my Lex but I knew it did not have one when I ordered the car, so I do not see the need to complain about it now. Had it been such an important item at the time, I could have ordered another car - the BMW 1 series had one ! But that is not the point is it? Let us blame Lexus for genuine problems; attributing our own failures of judgement in car selection to Lexus does not make sense to me. If other manufacturers have better cars and they are cheaper then by all means change the thing. For me, the 400h is ideal, seat belt beeps and all !

To jaroph:

First as I see your location you are based in Florida in the US and might have no real picture on how the EU RX400h is downgraded compared to the US version. The missing features are not too much emphasized by the dealer here when we buy or order the car, however they expect us to give a high score to the brand based on US customer satisfaction data. We trust that we can make all the tricks or extensions (i.e. Vaistech iPod) as the US owners can do and get frustrated down to the disappointment when the car gets delivered and nothing works what you learned from the forums.

I am not sure that our failure of car selection here in Europe is really based on the high amount of information what we can collect from the Internet (and sometimes falsely stated by Lexus, see pre-crash safety system) making us disappointed or from the low amount of information provided by the dealers on the US-EU differences and other aspects.

A good example is an anti-hijacking system. Some dealers are very confident that no anti-hijacking system can be installed due to the hybrid system and they would do anything just to make you wrong about the opposit. However I know some people having one installed in their RX400h and I have one too. It works perfectly. Tested. Installed by a specialist third party company.

Anyways, the drivability of the RX is extraordinary, the attention of other people drawn by the car is special, the working features are acceptable and the missing features and the modified cabling and software that disables EU owners to enable navigation what we are used to on other brands is very frustrating (see other differences in this and other forums by other EU owners).

By the way, paying high amount for a Bluetooth phone that needs to be replaced by an aftermarket solution due to bad voice quality is something that is hard to swallow whether the seat belt is beeping or not.

The 'failure of judgement in car selection' could come in the picture if we talked about new features which would not make sense to me either.

No offense, we just have different point of views on this so as we had probably at the time of ordering the car.

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Hi folks,

Despite all promises we've got no further update from Lexus Europe so far.

Fe_La

That is very disappointing considering the trip yo guys made to meet them.

I would have at least expected a response.

Is it possible to send details of your notes of the meeting directly to the Lexus President in Japan?

Billy

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Hi folks,

Despite all promises we've got no further update from Lexus Europe so far.

Fe_La

That is very disappointing considering the trip yo guys made to meet them.

I would have at least expected a response.

Is it possible to send details of your notes of the meeting directly to the Lexus President in Japan?

Billy

Hi Guys,

I have been interested in reading this thread.

Very interested to see that some of you went to a meeting in Brussels.

Not atall surprised by the lack of contact so far though.

Yesterday I met a chap with the same problem as we have with our car, talking to the same guy in customer care we have been saddled with. He was being told that he problem does not exist and there is no fix for it. We have the fix installed in our car!

We have had no end of problems with the RX300 gearbox (see the thread RX300 lurching).

I spoke to Japan at length about our problems and after listening for ages, they simply said, its not up to us its up to LGB to help you!

Japan don't care about us in Europe and the bad part is neither do European or UK Customer care.

Sure they came up with a fix for a problem they spent two years telling me was not there and it only makes the car worse.

Pursuit of perfection?

No hope!

Michael (m'ladys husband)

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Hi folks,

Despite all promises we've got no further update from Lexus Europe so far.

Fe_La

That is very disappointing considering the trip yo guys made to meet them.

I would have at least expected a response.

Is it possible to send details of your notes of the meeting directly to the Lexus President in Japan?

Billy

Hi Guys,

I have been interested in reading this thread.

Very interested to see that some of you went to a meeting in Brussels.

Not atall surprised by the lack of contact so far though.

Yesterday I met a chap with the same problem as we have with our car, talking to the same guy in customer care we have been saddled with. He was being told that he problem does not exist and there is no fix for it. We have the fix installed in our car!

We have had no end of problems with the RX300 gearbox (see the thread RX300 lurching).

I spoke to Japan at length about our problems and after listening for ages, they simply said, its not up to us its up to LGB to help you!

Japan don't care about us in Europe and the bad part is neither do European or UK Customer care.

Sure they came up with a fix for a problem they spent two years telling me was not there and it only makes the car worse.

Pursuit of perfection?

No hope!

Michael (m'ladys husband)

I still say we should contact the Toyota / Lexus president.

I have seen a thread where he had a car replaced instantly in USA....

Billy

Hi folks,

Despite all promises we've got no further update from Lexus Europe so far.

Fe_La

That is very disappointing considering the trip yo guys made to meet them.

I would have at least expected a response.

Is it possible to send details of your notes of the meeting directly to the Lexus President in Japan?

Billy

Hi Guys,

I have been interested in reading this thread.

Very interested to see that some of you went to a meeting in Brussels.

Not atall surprised by the lack of contact so far though.

Yesterday I met a chap with the same problem as we have with our car, talking to the same guy in customer care we have been saddled with. He was being told that he problem does not exist and there is no fix for it. We have the fix installed in our car!

We have had no end of problems with the RX300 gearbox (see the thread RX300 lurching).

I spoke to Japan at length about our problems and after listening for ages, they simply said, its not up to us its up to LGB to help you!

Japan don't care about us in Europe and the bad part is neither do European or UK Customer care.

Sure they came up with a fix for a problem they spent two years telling me was not there and it only makes the car worse.

Pursuit of perfection?

No hope!

Michael (m'ladys husband)

I still say we should contact the Toyota / Lexus president.

I have seen a thread where he had a car replaced instantly in USA....

Billy

Details: Hiroshi Nishiyama, the Toyota managing officer in charge of the Lexus rollout.

COMPANY PROFILE / S&P BUSINESS SUMMARY

Toyota Motor ADS ( NYS: TM )

Company Fact Sheet

Address 1, Toyota-cho, Toyota City

Aichi Prefecture 471-8571

Japan

Phone 0565-28-2121

Fax 0565-23-5800

WebSite http://www.toyota.co.jp

Incorporated Date 1937

Incorporated Place N/

Transfer Agent Toyko Trust & Banking Co., Ltd.

Ticker TM

Exchange NYS

Chairman Mr. Fujio Cho

Vice Chairman Mr. Katsuhiro Nakagawa

President Mr. Katsuaki Watanabe

Exec V-P Mr. Tokuichi Uranishi

Exec V-P Mr. Kazuo Okamoto

Exec V-P Mr. Kyoji Sasazu

Exec V-P Mr. Mitsuo Kino****a

Exec V-P Mr. Yoshimi Inaba

Exec V-P Mr. Takeshi Uchiyamada

Exec V-P Mr. Masatami Takimoto

Exec V-P Mr. Akio Toyoda

Employees 285977

Here is an extract from: http://www.businessweek.com/magazine/conte...28/b3942068.htm written July 2005

Toyota aims to initially sell around 60,000 Lexus-branded vehicles a year in Japan. "After 15 years of success in the U.S., we're ready," says Hiroshi Nishiyama, the Toyota managing officer in charge of the Lexus rollout. "We're hoping to pull new customers into the luxury-car area."

If all goes as planned, annual Lexus sales in Japan could hit 100,000 by 2010, which would give Lexus models more than a third of Japanese luxury sales. The initial four models that Toyota will re-brand as Lexus cars now make up around 10% of the market. Sales managers in Japan have a good playbook to follow. In the U.S., Lexus has outpaced rivals such as BMW, Cadillac, and Mercedes to clinch the title of top-selling luxury brand for the past five years. It has done that by offering premium quality, a great showroom experience, and a series of appealing vehicles. American drivers' demand for the entry-level RX sport-utility vehicle and ES sedan pushed U.S. Lexus sales to just shy of 290,000 last year, compared with 221,610 for Mercedes.

Surely one of that lot can do something!!

Billy

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Billy,

Brilliant research and many thanks for that list of contacts.

Well done!

We have just had another very disappointing discussion with LGB, see posting on RX300 under Lurching, and have now escalated it all to Europe and will now also send emails to the guys on your list and see what happens from there.

We are sick and tired of Lexus and their customer does not matter approach.

Who on earth gets them all these accolades?

Kind regards.

Michael.

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Billy,

Brilliant research and many thanks for that list of contacts.

Well done!

We have just had another very disappointing discussion with LGB, see posting on RX300 under Lurching, and have now escalated it all to Europe and will now also send emails to the guys on your list and see what happens from there.

We are sick and tired of Lexus and their customer does not matter approach.

Who on earth gets them all these accolades?

Kind regards.

Michael.

Hi Michael.

One does wonder!!

I guess I am one of the lucky ones. I think a lot depends on your dealer. Lexus Newcastle fought my case successfully. I am not sure if I would have succeeded in geting a new car without their help. It is due in October and will be built early August as one of the first upgraded models.

It looks as if I am sorted ok, but I still support the group and will help in any way I can.

I really think we need to contact the President with details of the meeting as I read somewhere that he is keen for Lexus to have a good name which is now deterioating in UK and Europe.

It is a shame as they can be good cars and it will also affect the resale values.

Kind Regards

Billy

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we have send out a status report to all supporters by e-mail distribution list.

if you do not receive it please PM me.

regards

williz

Hi Willi

I have taken the liberty of adding some extra items as per earlier posting (see above) to your spreadsheet.

The most important (to me) are listed below.

Take steps to eliminate wind noise in front doors. This is IMPORTANT. Lexus Newcastle has tried several options without success.

Key left in ignition switch (or Aux position) warning tone (as in Citroen C3 etc) when door opens to avoid flattening Battery in aux position.

Parking sensors front and rear.

Bright LED type reversing lights. Present bulbs are useless on a dark country road.

Effective mudflaps. front and rear. Those available are too small to be effective on muddy road.

I hope you are able to convince the Big Boss to take some action.

Thanks

Billy

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  • 2 weeks later...
I fully understand the frustrations from people like Michael and others who have had problems with their cars but some of the things that are the subject of complaints are just comical and unreasonable. Of course I would prefer an MP3 connection in my Lex but I knew it did not have one when I ordered the car, so I do not see the need to complain about it now. Had it been such an important item at the time, I could have ordered another car - the BMW 1 series had one ! But that is not the point is it? Let us blame Lexus for genuine problems; attributing our own failures of judgement in car selection to Lexus does not make sense to me. If other manufacturers have better cars and they are cheaper then by all means change the thing. For me, the 400h is ideal, seat belt beeps and all !

agreed. this is one of the most amazing threads I have read in my whole life.

For example, it is Lexus's fault that Vaistech's hack of the system does not work, and they have read about the hack from the forums so they expected it to work.

The fact that they have managed to meet with Lexus Europe officials about these "issues" is amazing as well.

Lexus of course upgrades and modifies their cars, but unless there is an complete failure of the system, improvements are done through facelifts and new models. This is why in October there will be an mp3 support, new generation nav with new generation Bluetooth, etc, because it is an facelift time and RX is due for those upgrades.

However, Lexus is not small company. Some manager can not tell you/them that it will be fixed right away, because it wont. Unless there is an failure, Lexus has to keep to its contracts and buy exact part from the supplier for the contract lenght.

Obviously, Lexus has logged all complaints and addressed a lot of them during facelift, which is what they would have done anyway.

I am just really amazed that somone made such an fuss about things like mentioned above.

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Hmmm,yes.I must admit I was rather bemused by this thread.

I did wonder whether some people bothered to find out about the car,test drove it thoroughly to make sure it met with their requirements BEFORE buying it.

If by doing so they discovered that the car did not meet their requirements and they undertook further research to find a car that met their needs,then they would find buying a car that matched their needs better much more satisfying.

I don't know how other people do it,but I study any car very carefully both in the flesh and by checking its specifications before I buy it,and also compare it to its rivals.

If MP3 connectivity,fiddling with the sat nav whilst driving was so important,then they should have bought something else.

Incredible.

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I'm with you Ullevi, I've been watching this one with interest and wanted to ask the question:- why not buy a car which fits the spec you want, rather than make do and then whinge when it "only" does what it says on the tin :question: Fair enough if you're having genuine problems with the car, but this thread seems to be about wanting stuff because someone else got it before you!

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  • 1 month later...

Reading the thread with interest....

Any idea if the October date for the revised rx400h is still accurate? Does this revised model have an internal name? Just wondered how to make sure if you were to order one now you are getting the revised model.

Thanks

Jason

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Reading the thread with interest....

Any idea if the October date for the revised rx400h is still accurate? Does this revised model have an internal name? Just wondered how to make sure if you were to order one now you are getting the revised model.

Thanks

Jason

I believe we are still on target for mid October.

I don'think there is a new name for it.

Just ensure it has the ne revised satnav the same as the new RX 350 and you should be OK.

I believe mine is on the boat now and I have my new registartion number!! :)

It should be here when I get back from hols in NZ in 4 /5 weeks :) :)

Billy

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I was told by a dealer that the 07 model with sat nav/dvd player will have a £1500 price increase.

If you order a car now that is not special order you will probably get an 06 spec car from stock, unless you specifically request an 07 build (but will possibly cost you more).

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I was told by a dealer that the 07 model with sat nav/dvd player will have a £1500 price increase.

If you order a car now that is not special order you will probably get an 06 spec car from stock, unless you specifically request an 07 build (but will possibly cost you more).

Hi guys, new on this board and expecting my new RX400h in about 2 weeks... I want to clarify some bits on the new 07 model....

I was told when ordering in the beg. of August that all models with delivery from October will be 07 models (at least here in Greece). I agreed to order only if this was the case....when I went there at the start of this week to talk to my dealer they told me that my car is in customs ( :lol: hurray!!!) and also that after Xmas all RX400h's sold will be around 1500 euros more expensive and only the 07 models that are sold from Oct to Dec will have the old price tag. I was also told that this 1500 euros increase will be 'negotiable' with the client instead of getting a free gift....(roof rails, floor mats etc...)

Replying to the earlier post, I did not have to pay extra for the 07 build and also I was told by the friendly sales woman to wait a couple of weeks before making the order so that we are sure we get a 07 built :winky:

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  • 1 month later...
Hmmm,yes.I must admit I was rather bemused by this thread.

I did wonder whether some people bothered to find out about the car,test drove it thoroughly to make sure it met with their requirements BEFORE buying it.

If by doing so they discovered that the car did not meet their requirements and they undertook further research to find a car that met their needs,then they would find buying a car that matched their needs better much more satisfying.

I don't know how other people do it,but I study any car very carefully both in the flesh and by checking its specifications before I buy it,and also compare it to its rivals.

If MP3 connectivity,fiddling with the sat nav whilst driving was so important,then they should have bought something else.

Incredible.

Tommo & Ulevi, so you guys are ready to cash a EUR 5.000 option and do not bother being unable to use it when - guess what - you happen to drive and then need it the most. Sure, Lexus Europe must be used to dealing with such perfect-all-but-demanding-clients. At least, that could explain why they don't feel the need to improve such a poor customers relationship experience.

Of course, you are so smart you had been given (and read) the 500 pages - and the 120p. navigation system - user guides BEFORE buying the car and were ready to test the system when you tried the car...

Incredible, yes, I hardly believe I can find such good candidate for buying my own car when I resell it!

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Hmmm,yes.I must admit I was rather bemused by this thread.

I did wonder whether some people bothered to find out about the car,test drove it thoroughly to make sure it met with their requirements BEFORE buying it.

If by doing so they discovered that the car did not meet their requirements and they undertook further research to find a car that met their needs,then they would find buying a car that matched their needs better much more satisfying.

I don't know how other people do it,but I study any car very carefully both in the flesh and by checking its specifications before I buy it,and also compare it to its rivals.

If MP3 connectivity,fiddling with the sat nav whilst driving was so important,then they should have bought something else.

Incredible.

Tommo & Ulevi, so you guys are ready to cash a EUR 5.000 option and do not bother being unable to use it when - guess what - you happen to drive and then need it the most. Sure, Lexus Europe must be used to dealing with such perfect-all-but-demanding-clients. At least, that could explain why they don't feel the need to improve such a poor customers relationship experience.

Of course, you are so smart you had been given (and read) the 500 pages - and the 120p. navigation system - user guides BEFORE buying the car and were ready to test the system when you tried the car...

Incredible, yes, I hardly believe I can find such good candidate for buying my own car when I resell it!

Think you have missed the point Fidback!

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Think you have missed the point Fidback!

well, then i think i have missed the point to!

can you please explain it to me jaroph?

Ullevi's message explains it well enough

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Think you have missed the point Fidback!

well, then i think i have missed the point to!

can you please explain it to me jaroph?

Ullevi's message explains it well enough

Jaroph,

I wonder who is badly missing the point. I guess it shouldn't be too hard for you to understand we don't really drive the same car.

OK, we both drive a hybrid car, and that's very pleasant. As long as we focus on the hybrid part of the car, there is nothing to argue about, we certainly share the same great experience.

But, according to your geographic location, your have to know your model is sold with more features than ours, for a lower price. European RX400 have no extra equipment you wouldn't be able to order in your country. But oddly, some basic options are missing on european models, like the auto-locking of doors, etc.. that Lexus Europe do not care to handle. (I won't forget it when I buy my next car, but I guess Lexus behaviour won't change as long as a majority of its european customers don't care either. After all, perhaps you're right, we've got what we deserve: less than american guys, but a few guys like Williz and I do not share this point of view)

To conclude, I'm sure you got it, now! However, should it still not be the case, I would be very glad if you don't mind swapping your model with mine, and pay me back the premium on european model... :lol::lol:

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