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willydoit

Hull/york Lexus Specialists

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Hi all,

Have recently purchased an LS400 1998 with full dsh with genuine 7500 (seven thousand five hundred) miles and cambelt change at 6,300 miles, I will have to have it serviced at the main dealers to keep best value I assume but could do with a trustworthy specialist for any general maintenance issues which may crop up, I am not expecting many with only 7,500 miles but could develop problems from long standing under useage according to dealers so would like a genuine trustworthy specialist within reasonable distance of Driffield in East Yorks if anyone can recommend.

Thanks in advance

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Lexus Hull (Hessle) is your nearest.

They seem OK. Another poster on this forum recommended them because they "only" charged £787 on a 126,000m service with cambelt change.

However, I've been less than happy. They failed to fix leakage problems but (as with all Lexus) tried to sell me bits. That is, I asked them to fix it and they merely reported where the fault was which was impossible. In other words, they were basically saying it's not worth their bother. So now I'm trying to find a maintenance manual to fix the fault myself. I've previously had Lexus sell me windscreen wipers, pollen filters etc. that I never asked for.

Make sure you get the best quality synthetic engine oil too.

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Take it back.

Took my car to Lexus Hull with a leak from windscreen. I assumed it might be the sunroof. But the service manager Graham Scumbag said there were no drainage hoses from the front of the sunroof EVEN THOUGH I COULD SEE THEM when the sunroof is open.

He returned my car claiming it was at the back of the sunroof pointing to a NON-EXISTANT CRACK. He also leaned against my car, scuffing the paint work until the alarm went off and also stood on the scuff plate as though it was a running board.

After further testing, I found out for myself that it was the windscreen and not the sunroof at all.

Clearly, the Mr. Scumbag was refusing to repair my car and wanting me to buy a brand new one. Despite being 7 years old (average cars last 13 years) my car has only 37K miles and it's not as though I'm about to chuck it and buy a new one am I?

Lexus Guildford sold me wipers I didn't need but gave me a bottle of champers which cost a little more than they charged me (not good for the country's trade deficit but good for their profit margin). However, I felt I could trust Guildford to look after my car (even though they once didn't replace a screw with the proper one and I had to phone them up for a replacement).

Avoid Hull like the plague. In fact, take it to a Toyota. It seems Lexus garages are there to take the P*** and as much of your money as they can!

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TAKE IT BACK AGAIN!!!

WOW! BIG CHANGE AT LEXUS HULL. It seems I'm not the only one not happy with Hull. They've had a complete change of the team there.

The new team is more polished and professional; the old team were too informal and pally with the customers (you can go too far) and I believe Graham had a chip on his shoulder either with the "wealthy" customers or his bosses.

The new guy who dealt with my service was friendly, courteous and professional; can't remember his name. Also, he went the extra mile in drumming up business; a credit to Lexus. He even charged me less than he quoted me for the service with cam belt change. I think this is the best Lexus team I've met yet.

My last service was at Hull and it sounded rough afterwards. This wasn't just my imagination, as the LS400 is so quiet that when I first got it, I tried starting the engine a few times when it was already running!!!! Now, it's ultra-quiet again. Perhaps the old team used Mazola 90W-300.

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Nope! Same Clowns; just a change of salesman.

Made the mistake of letting them change my cam belt. They didn't do it properly and didn't even put the auxiliary belt assembly back together properly so that was squeeking and rattling away. The engine revs are all over the place instead of being rock-steady as before, so looks like one of the cams is not properly aligned with the cam belt.

Phoned up and Graham the service manager said the ECU idle speed can't be changed. Took it back, Graham changed his story saying he wasn't sure about the fixed idle speed. They fixed the rattling and squeeking saying they swapped the fan belt but it looks like the old one. Refused to tell me what they'd done, otherwise, but looks like they simply warmed the engine up to get the revs down.

Now the revs are still the same all over the place. Lexus Hull also always ask if I'd buy another Lexus. The hint is obvious. These scum probably decide to wreck a car if it's over a certain age.

It's obvious from the "What's happened to Lexus" thread that the Lexus (UK) franchise is being run as a charity. Like The City in London, Lexus garages are put in the most socially deprived areas. I think the exception might be Lexus Guildford, who always returned my car sounding quieter and smoother than when I gave it to them.

Trouble is, Lexus rips-off their customers to pay for these social programmes. They always charge me for replacement items that don't need replacing. Lexus Hull even have "old Alf" wandering around the car park testing batteries. It seems their engineering team have been employed to keep them off the streets and out of jail. But given the botched job they did on my cam-belt replacement, it's only a matter of time before these clowns end up in jail anyway; on manslaughter charges after a multi-car pile-up when someone's lost control of their car at 70mph after their engines gone bang! I'm taking my car to a local small garage, I can trust so they can put right the damage the Hull clowns have done to my car. They always have a queue of customers, because they're not a bunch of cowboys like Lexus Hull.

COMPLETE SCUMBAG COWBOYS. AVOID LIKE THE PLAGUE.

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