Ignored By Dealer

[Flutefriend]

Please can someone confirm that Lexus Exeter still exists? I have had no response to several letters of complaint about my purchase of what I believe was a misrepresented IS300, including the latest sent by Special Delivery.

[peter026]

They are still there as far as I know, have you tried ringing them

TEL: 01392 432444

FAX: 01392 210369

EMAIL:

lexus-exeter@lexus.co.uk

Hope this helps and you get a result

Edited January 18, 2007 by peter026

[Rob]

Please can someone confirm that Lexus Exeter still exists? I have had no response to several letters of complaint about my purchase of what I believe was a misrepresented IS300, including the latest sent by Special Delivery.

have you contacted lexus customer services??? they could give the dealer a push but they can not make him do anything if he doesnt want to as the dealers are independent

[Flutefriend]

Thanks Peter & Fluff,

Coincidence perhaps - but I have today received an email from my original contact at Lexus Exeter who I had not heard from since well before Christmas (at that time over the 'phone).

He tells that he has been ill and will now be treating my case as a matter of priority, so I look forward to hearing from him again soon.

Until that telephone conversation I was not aware that each dealer effectively acts independently as a franchisee. Is that something that is generally appreicated by club members, do you think?