Ever Had The Feeling You Are Being Ripped Off By Lexus?

[doscasitas]

OK this is going to be quite a long rant so I will set the scene.

5-6 Years ago I got a new job with a great car allowance. After being diss'd in Merc, BMW and Audi I bought a Lexus IS 200 S Nav. The staff were great and really understanding. I loved it my IS. Everyone thought I had arrived all was good.

I got promoted I traded my IS for another, this time an IS 200 SE Nav. I got the better seats, bigger wheels, better Nav. All was good.

I got promoted again last year. This was a target my wife and I had always set being when I could buy an RX. I did.

I bought my used RX which I have been very happy with.

:tsktsk:

This is the rant start.

I had my car serviced in March. All is good except for minor things except wipers. But get the brakes checked again after another 3k miles.

I booked my car in today to get the brakes checked. They are checked they need sorting. No problem. Tyres are worn they need sorting no problem.

However the spare needs changing.

Hang on, I don't even know where the spare is?? I have never used it!!! I bought a used car that I thought was "good" but apparently the spare is now sooooo worn it needs replacing how does that work.

After a lot of heated debated in the dealership I am told they will look in to it.

The way I see it I was either:

1: I was sold a car with a defective spare (which I have never used)

or

2: The dealership switched wheels around to save me money when I bought my car but still put a defective spare in.

or

3: I didn't need to change my spare!!!!

The service people say they cannot vouch' for sales...............

I have lots to add to this having dug out my sales certificates and service record and leaves a very VERY bitter taste as I am considering trading to a RX 400h of a Cayenne.

I feel I am being ripped off!!!!!!

[doscasitas]

hi i have a rx300sel bough new not at lexus bolton but all my servicing as been done there. I can only say that their level of service exceeds my expectations. last year i bmped the tail gate took if for repair and they bumped it they need'nt of told me this but they did. not only did they do the repair for nothing but a valet job inside and out. top the fuel tank up put a rubber bumper protector on for free (i had asked them for one when i took if for repairs) added that just for the cynics out there. and a new rear wiper that i had damaged earlier plus two bottles of champagne. this year took it for service and mot and they changed all alloys and i did'nt no they wanted changing they must be the best.

[Rikos]

Glad to hear that they did such a good job and hopefully that is the standard that they will stick to.