Buying Advice For A Rx300

[ihpj]

As the above Poster has suggested, if within the tiemframe, give it back - or the next best thing should be the legal recourse: Sales of Goods Act (IE: reject the car) - but to do it correctly (if you are unsure) is to get sound professional legal advice.

I wouldn't stand for it I'm afraid - car would have been handed back much sooner by me.

[tonker]

Well i'm now at witts end.

They have finally admitted the car is faulty and they are unable to fix it. They have offered a full refurnd which i accepted.

As of today they have MY car that i purchased, and they have JUST collected the hire car under the aggreement that they refund me the money straight away so as i can purchase a replacement. After 2 different employees confirmed that the money would be refunded immediately today i have just phoned to be told "nobody in,will do it monday"

They now have both cars plus the V5 for the old one, and i have been told that any damage to their hire car will have to come out of the refund!!!!!!! The hire car came with an insurance agreement that i would have to pay a £250 excess which is fair enough. This is a legally binding agreement between the insurance compay and not these spitefull inept thieves. I have phoned the police to tell them that my goods have been taken under protenses and a crime number has been made for Leus Lincoln.

If i wasn't at work tommorow i would wait outside their branch with banners and protest. :tsktsk:

[newbie]

i've an rx300 and an old ls400. i'm just down the road from you in billingham.

no problems with the rx but the battery on the ls is forever going flat as i work away and dont drive it for 4-5 weeks, i just jump it of the rx(the wifes so its in daily use) and its back to instant perfection.

Used to have the same problem with my LS, I don't think they like being left unattended or not driven for a wee while, got round this by leaving a trickle charger solar panel on the back parcel shelf and never had a problem from that day forward.

About £40 should get a good solar trickle charger and saves a heap of messing around when you do want to use the car, avoid the very cheap and nasty ones off flebay as they're OK for lawn tractors but not high amp car batteries. As always in life, you pay for what you get

[tonker]

Now the Tuesday after they were meant to refund the money, had the hire car 5 days and my car 2 months and still no promised refund!! Finance company getting legal dept involved!!!!

Lexus Lincoln, a bad start, poor middle and a pathetic and predictably inept ending. Avoid

[Boxbrownie]

Sorry to hear of your woes.....my experience wasn't half as bad but still bad enough! Suffice to say I view Lexus sales as the same as any secondhand Arthur Daly car lot, the service side so far had been excellent if not cheap......had a quote for a complete set of brake pads F&R to be replaced......£370 +-.......my local BMW specialist I use for my other cars did it for £70 labour the parts cost a shade over £100 from my main stealer.

Sure hope your story gets a happy ending very soon.....it would be nice to think the dealer would be clenching up from a call from the local plod.....but I doubt it!

Best regards David

[ihpj]

Salesman are salesman - whether they be BackStreet Garages Ltd. or Lexus :P

However £370 to replace pads only (albeit front and rear) is insane...and Main Dealers wonder why they are loosing business? The RX is not a complex vehicle to service. I recently changed the front discs and pads myself - buying genuine Lexus items for £160. OK it took me about 40 minutes each side but I know the job was done right and I saved a packet too.

I've always haggled on Main Dealer prices, mostly always saved...especially now as they are keen for the business. Pads though are truly easy to do on the RX...

[Boxbrownie]

Your absolutely correct.....but gone are the days now when I can be bothered to crawl around my cars (especially this time of the year) I have an excellent local specialist who I trust completely (lucky me nowadays!) and at labour rates at a third of the main dealers :D

Yes the RX is a "basic" vehicle under all the shiney bits.......just screwed together particulary well.

Best regards David

[DJ Wozza]

Just read your other thread, and now caught up on this one. Absolutely shocking treatment :o

[Steve ( West Mids )]

Another case of apalling Customer Service from the franchise and Lexus GB not really caring any more.

It's a shame you have hidden your troubles behind a " Buying Advice For A Rx300, Advice please " post :( , probably not read by many.

Listers are Lexus Lincoln, Coventry and Cheltenham ( formerly Worcester ), hence the connection with your car Coventry to Lincoln.

Interesting Lexus Licoln website says for Lexus approved:

"

Lexus Approved Pre-Owned

Lexus Approved Pre-Owned status guarantees extra value for you. As an Approved Pre-Owned Lexus, your car will be presented to the highest standard and come with the following list of complimentary assurances, checks and services:

* Warranty

* Roadside Assistance and Accident Assistance

* History Check

* Mileage Check

* Service History

12 months unlimited mileage Lexus warranty

All Approved Pre-Owned Lexus come with a comprehensive one year Lexus warranty with unlimited mileage cover. This even includes wear and tear cover for batteries, exhausts and wiper blades for three months or 3,000 miles (whichever is sooner). ", smiles ;)

and

"Lexus Approved service history

All Approved Pre-Owned Lexus vehicles must have a service history that is approved by the Lexus Centre retailing the vehicle. All Lexus Centre services will be completed by a Lexus qualified technician and have all the applicable stamps and signatures.".

Anyway glad you getting your money back, what are you buying next?

[tonker]

Needless to say Mrs Tonker won't be driving a Lexus anytime soon, so had good think. Not only about the quality of car but what we actually need it to do, and with the economic climate how we can be more frugal.

I have just bought a Mercedes A class A180CDI Elegance 05 plate!!!! Yes you may laugh, but stop and think. My RX had space for 5 and a good boot. My new A class has space for 5 and a less good boot(3 kids) The trim of the new A class really is every bit as good as a C or and E and being a fat person the seats are very supportive.

BUT. If i keep up with the lorries i get 65 MPG, and if i try and keep up with you lot 52MPG. Taking into account our mileage and how much extra diesel costs, we have saved since Monday £45 in fuel costs alone. Now as of today i have a good job so not much of a problem, but if either my wife or i loose our jobs in the current climate we are stuffed hence the granny mobile. Stereo excellent, again seats very good and switch gear all Merc. Comes with a 360 month free recovery package, yes 360 month. Plus Merc gave me an Orchid for the wife which was good timing as i have done my annual trick of forgetting her birthday! Ripped of Merc label and hey presto bl*w jobs are back on the menu.

Was £18,765 just over 2 years ago and we got it for £8000 with warranty mats tax diesel MOT and an Orchid!

[jaroph]

Good luck!

It's not only Lexus, all companies have bad apples from time to time, as this Mercedes owner would testify.....

I have owned an Mercedes A160 CDi, and i have to admit, its the worst car i have ever owned, and to top it off, the DealerShip Mercedes Retail in Dartford Kent are totally rubbish, and conned me out of £1000.00 for a repair that should have been under warranty.

Mercedes Customer services are of NO service what so ever! so i warn you, about Mercedes Retail group, they just take your money.

The labour charges at Mercedes Retail are 40% higher than a franchised Merc dealer, so shop around for best rates.

PLEASE AVOID BUYING MERCEDES, because you will have problems!!

http://www.whatcar.co.uk/car-review-readers.aspx?RT=2280

[tonker]

I haven't needed Mercedes service or care yet so can't comment, but at least it turned up in a serviceble state as opposed my used Lexus.

Can't fault the A class personally,good interior knobs and switchgear(not out of a Corolla anyway!) excellent MPGetc. If i had seen the new ML or GL then i wouldn't have wasted all this time and effort at Lexus but there you go.