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Warranty Renewal... Worth It?


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I think also there is the fact that if you have an official Lexus wty, the service between the dealer and the official wty co will be seamless, rather than to-ing and fro-ing between a 3rd party warranty co that doesn't want to pick up the tab...

I had a cracking BMW 330Ci which I ran from new and 90k miles- it only needed a new abs sensor in the first three years so I didn't renew the wty. It then needed a drivers door lock mechanism (£150 fitted) from a specialist in the 5th year so definitely quids in there... not sure with the lexus though as they aren't cars specialists seem to want to work on.

And then there was our '03 Audi A8, which needed a new engine. AARGH- warranty expired ages before, but for some reason Audi picked up the tab without question.

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I think also there is the fact that if you have an official Lexus wty, the service between the dealer and the official wty co will be seamless, rather than to-ing and fro-ing between a 3rd party warranty co that doesn't want to pick up the tab...

I had a cracking BMW 330Ci which I ran from new and 90k miles- it only needed a new abs sensor in the first three years so I didn't renew the wty. It then needed a drivers door lock mechanism (£150 fitted) from a specialist in the 5th year so definitely quids in there... not sure with the lexus though as they aren't cars specialists seem to want to work on.

And then there was our '03 Audi A8, which needed a new engine. AARGH- warranty expired ages before, but for some reason Audi picked up the tab without question.

As a point of interest, if you have a Lexus Approved or Lexus Extended Warranty, the dealer has to get approval for any work before commencing. The warranty providers may also want to inspect vehicles before authorising work to commence. It is not unknown for them to want dealers to retain parts replaced for them to inspect.

Lexus supply the warranty for Lexus Approved or for Lexus Extended Warranties but are not the administrators of these warranties.

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guess it is worth it some times and sometimes not..just a gamble you have to take. my is200 when i wasabout to sell had a leaking water pump, that was going to cost around 300-400.luckily it was still in the approved used warranty period.. so a warranty cost of 600 is nothing really if u think about it.

As it is so easy to be hit with a several hundred pound bill these days, I agree. In addition, if the warranty is transferrable then it would add value to the car if you sold it on, I think.

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Do you think Lexus will price match against something like the Tesco Finest Warranty Plan?

Hardly, all of the Tesco warranty plans exclude what they call 'prestige' cars. Lexus is on their excluded list :shifty:

Just checked with Tesco, Lexus IS200, 7 years old £339 (standard Cover). Mazda 6MPS (AWD + Turbo), 3 years old £419 (finest cover)

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Do you think Lexus will price match against something like the Tesco Finest Warranty Plan?

Hardly, all of the Tesco warranty plans exclude what they call 'prestige' cars. Lexus is on their excluded list :shifty:

Just checked with Tesco, Lexus IS200, 7 years old £339 (standard Cover). Mazda 6MPS (AWD + Turbo), 3 years old £419 (finest cover)

From what I've read the Tesco Finest cover seems to be as comprehensive as any other. What does the lexus one offer that makes it worth paying £200 more for?

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Do you think Lexus will price match against something like the Tesco Finest Warranty Plan?

Hardly, all of the Tesco warranty plans exclude what they call 'prestige' cars. Lexus is on their excluded list :shifty:

Just checked with Tesco, Lexus IS200, 7 years old £339 (standard Cover). Mazda 6MPS (AWD + Turbo), 3 years old £419 (finest cover)

From what I've read the Tesco Finest cover seems to be as comprehensive as any other. What does the lexus one offer that makes it worth paying £200 more for?

You dont have to deal witha third party to get them to pay

if the car goes wrong and you have extended Manufacturer warranty

it is in the dealers intrest to get the warranty passed as they get paid for it

and if they said no its not covered you could well within your rights take the Car away from them and

get it done cheaper elsewhere.

wheras the Warranty from A N Other company, YOU will have to do

the chasing for payment. So you pay main mealer then claim it back.

ok you might not need it but i would rather be covered by main agent warranty than

AN Other Co

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Do you think Lexus will price match against something like the Tesco Finest Warranty Plan?

Hardly, all of the Tesco warranty plans exclude what they call 'prestige' cars. Lexus is on their excluded list :shifty:

Just checked with Tesco, Lexus IS200, 7 years old £339 (standard Cover). Mazda 6MPS (AWD + Turbo), 3 years old £419 (finest cover)

From what I've read the Tesco Finest cover seems to be as comprehensive as any other. What does the lexus one offer that makes it worth paying £200 more for?

You dont have to deal witha third party to get them to pay

if the car goes wrong and you have extended Manufacturer warranty

it is in the dealers intrest to get the warranty passed as they get paid for it

and if they said no its not covered you could well within your rights take the Car away from them and

get it done cheaper elsewhere.

wheras the Warranty from A N Other company, YOU will have to do

the chasing for payment. So you pay main mealer then claim it back.

ok you might not need it but i would rather be covered by main agent warranty than

AN Other Co

Tesco Warranty settles directly with dealer, see below

How to claim

Take your vehicle to a franchised dealer or a VAT registered garage or repairer of your choice and provide them with the Tesco Car Warranty Plan document and your Welcome Letter. Alternatively, ring Tesco Warranty Administration on 0844 573 8120 for claims advice.

The repairer must call the administrator by telephoning 0844 573 8120 for prior approval. The administrator will require details of:

The date that the fault was first noticed

The current vehicle mileage

The reported fault

Details of the parts being replaced including a full detailed estimate of parts and labour.

The administrator will issue an authorisation number for the amount of the claim that they agree to.

The repairer should then invoice the administrator directly and send the invoice to: Tesco Warranty Administration, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG.

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Has to be said the tesco finest warranty looks good, but then add £100 for the RAC cover and the differential closes, still a £150ish saving though.

It would be good to have an expert opinion on comparison of the scope of cover, also to have a conversation with the Lexus dealer to see how in practice it would work dealing with them.

When I asked for my auto-dim rear view mirror to be replaced, I said it "felt creaky and rattled a bit". They also replaced the indicator/full beam stalk because I said it did not feel as well-damped as it should. Both were replaced by the top chaps at Lexus Reading with out question, or charge, and I reckon that was well over £550 worth of work, and that is why I went to Lexus because they seem to genuinely care (Lexus Reading at least) that the car meets my lofty expectations and they've certainly made a loyal customer out of me. I wonder if Tesco would be quite as tolerant of the 'pursuit of perfection' as Lexus themselves, or their approved warranty co.

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Has to be said the tesco finest warranty looks good, but then add £100 for the RAC cover and the differential closes, still a £150ish saving though.

It would be good to have an expert opinion on comparison of the scope of cover, also to have a conversation with the Lexus dealer to see how in practice it would work dealing with them.

When I asked for my auto-dim rear view mirror to be replaced, I said it "felt creaky and rattled a bit". They also replaced the indicator/full beam stalk because I said it did not feel as well-damped as it should. Both were replaced by the top chaps at Lexus Reading with out question, or charge, and I reckon that was well over £550 worth of work, and that is why I went to Lexus because they seem to genuinely care (Lexus Reading at least) that the car meets my lofty expectations and they've certainly made a loyal customer out of me. I wonder if Tesco would be quite as tolerant of the 'pursuit of perfection' as Lexus themselves, or their approved warranty co.

As i said you dont have to deal with Third party

Just one question which i would like clearing up before i buy the Lexus one tomorrow

I was Told the conditions of the warranty are you have to have the Car serviced By a LEXUS Dealer, which i find quite strange,

as i thought all that was stopped by the European Trading law, you did not have to have the car serviced by the cars main agent,

as long as it was a reputable Dealer/service centre using Genuine parts.

Can anyone confirm this if they have an extended Warranty Book.

Regards

Matt

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The issue is that, unlike a new car warranty, you make the choice to buy the extended warranty (or not). Thus they are free to impose whatever conditions they like - one of which is Lexus Franchise Servicing. When you buy your new car, you do not have a choice other than the new car warranty that comes with it. Hence block exemption rules exist. But it is you who chooses to buy the extended warranty, they do not impose it upon you.

I have read a lot of comments about why the Lexus warranty is better and why should you pay more for it. In a word confidence - confidence that if you have a failure, it will be covered; whereas with Tesco and all the others, there is always the doubt it may not.

I doubt anyone making the assertion the Lexus warranty is overpriced have never had the (mis)fortune of having to have a car that is broken, unable to be fixed, because the Warranty Co. have not authorised the work, or are arguing over which bits they will pay for and not. Take my wing mirror on the RX. The auto dimming feature of the mirror had failed in an area about the size of a 20p piece. I mentioned it to Lexus when it went in for a service and they not only replaced the mirror itself but the entire unit housing - which also meant painting the unit and fitting it.

I can see that any Third Party Warranty excluding this claim as they do not cover any glass of any kind, furthermore, I doubt they would pay for the housing unit and the painting - just paying for the mirror glass itself. or take my experience with a well known Third Party Warranty Co. when my BMW E46 suffered coil suspension failure. The Warranty Co. flatly refused to pay the full BMW Part Cost for the item arguing that BMW were overcharging for the price of the part and they would only pay the cost of what they thought a pattern part would cost. Now I ask you, which BMW Main Dealer will fit a non-genuine BMW part to the car?

Also, the Lexus Warranty covers MOT Failure as well - something that I have not seen anyone else mention.

Now I am sure many people here will have had 'positive' experiences with such companies - but their products are not worth the paper the policy is written on. Take it from me, the saving of a few hundred pounds just isn't worth it.

But hey, each to their own. I have posted my Lexus Warranty claim experiences on the RX forum repeatedly - if you need anymore confidence that the Lexus product is rock solid and pays out every time, then I don;t think anyone can convince you of its worth. The only warranty worth buying is from the manufacturer - everything else is just waste of your money and time.

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The issue is that, unlike a new car warranty, you make the choice to buy it (or not). Thus they are free to impose whatever conditions they like - one of which is Lexus Franchise Servicing. When you buy your new car, you do not have a choice other than the new car warranty that comes with it. Hence block exemption rules exist. But it is you who chooses to buy the extended warranty, they do not impose it upon you.

I have read a lot of comments about why the Lexus warranty is better and why should you pay more for it. In a word confidence - confidence that if you have a failure, it will be covered; whereas with Tesco and all the others, there is always the doubt it may not.

I doubt anyone making the assertion the Lexus warranty is overpriced have never had the (mis)fortune of having to have a car that is broken, unable to be fixed, because the Warranty Co. have not authorised the work, or are arguing over which bits they will pay for and not. Take my wing mirror on the RX. The auto dimming feature of the mirror had failed in an area about the size of a 20p piece. I mentioned it to Lexus when it went in for a service and they not only replaced the mirror itself but the entire unit housing - which also meant painting the unit and fitting it.

I can see that any Third Party Warranty excluding this claim as they do not cover any glass of any kind, furthermore, I doubt they would pay for the housing unit and the painting - just paying for the mirror glass itself. or take my experience with a well known Third Party Warranty Co. when my BMW E46 suffered coil suspension failure. The Warranty Co. flatly refused to pay the full BMW Part Cost for the item arguing that BMW were overcharging for the price of the part and they would only pay the cost of what they thought a pattern part would cost. Now I ask you, which BMW Main Dealer will fit a non-genuine BMW part to the car?

Also, the Lexus Warranty covers MOT Failure as well - something that I have not seen anyone else mention.

Now I am sure many people here will have had 'positive' experiences with such companies - but their products are not worth the paper the policy is written on. Take it from me, the saving of a few hundred pounds just isn't worth it.

But hey, each to their own. I have posted my Lexus Warranty claim experiences on the RX forum repeatedly - if you need anymore confidence that the Lexus product is rock solid and pays out every time, then I don;t think anyone can convince you of its worth. The only warranty worth buying is from the manufacturer - everything else is just waste of your money and time.

Well said

And as i said i will be taking mine out Tomorrow

and a 30K service in the Next month

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just out of curiosity..where does it mention the extended warranty covers mot failure? coz im sure MOT centres can fail you even if your wiper blades are not clearing water of the screen sufficiently...and i dont think the warranty covers wear and tear items..???? if the ext. warranty covers that, does the standard new 3 yr one cover it too?

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just out of curiosity..where does it mention the extended warranty covers mot failure? coz im sure MOT centres can fail you even if your wiper blades are not clearing water of the screen sufficiently...and i dont think the warranty covers wear and tear items..???? if the ext. warranty covers that, does the standard new 3 yr one cover it too?

The answer to your question can be found HERE. Although it does exclude wear and tear items and (IIRC) has a £10 excess.

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hmm....so this is official reason for MOT failure:

"A wiper blade insecure, missing, deteriorated or which does not clear the windscreen effectively to give the driver an adequate view of the road (through the windscreen) to the left and right sides of the vehicle, as well as to the front."

and that is a wear/tear item(which lexus website says warranty does not cover). so i'm taking it warranty would cover it??

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hmm....so this is official reason for MOT failure:

"A wiper blade insecure, missing, deteriorated or which does not clear the windscreen effectively to give the driver an adequate view of the road (through the windscreen) to the left and right sides of the vehicle, as well as to the front."

and that is a wear/tear item(which lexus website says warranty does not cover). so i'm taking it warranty would cover it??

I haven't read the link - but it can't be that simple - what about bald tyres or worn brakes which like wiper blades are past their useful life.....even the new car warranty doesn't cover them so the used ones isn't likely to. Someone at Lexus needs to be careful with wording and building expectation...

the only time a warranty would cover an MOT failure would be emissions/CAT/Smoke, electrical fault causing headlights not to work properly, dodgy brakes due to a leaking cylinder etc.

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hmm....so this is official reason for MOT failure:

"A wiper blade insecure, missing, deteriorated or which does not clear the windscreen effectively to give the driver an adequate view of the road (through the windscreen) to the left and right sides of the vehicle, as well as to the front."

and that is a wear/tear item(which lexus website says warranty does not cover). so i'm taking it warranty would cover it??

If you read the part in the link which refers to the MOT, your question is answered.

"In the unlikely event your vehicle fails its MOT test, a Lexus warranty will protect you against unexpected repair bills. As long as the vehicle is repaired and then passes, your warranty will pay for repairs or replacement of covered parts, up to the vehicle’s purchase price. All you have to pay is the original test fee, any re-test fee and the first £10 of any repair."

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Wonder if you could not have the RAC bit on the Lexus warranty and get it cheaper???

I was told not. Also when I later called RAC they would not suspend it until my other cover had expired.....had only renewed other cover 2 months prior.

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Wonder if you could not have the RAC bit on the Lexus warranty and get it cheaper???

I was told not. Also when I later called RAC they would not suspend it until my other cover had expired.....had only renewed other cover 2 months prior.

That's my problem. Only renewed my AA last month! At least I'd be able to have both the AA and RAC working on the car if it did brake down. :devil:

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Wonder if you could not have the RAC bit on the Lexus warranty and get it cheaper???

I was told not. Also when I later called RAC they would not suspend it until my other cover had expired.....had only renewed other cover 2 months prior.

That's my problem. Only renewed my AA last month! At least I'd be able to have both the AA and RAC working on the car if it did brake down. :devil:

That'd be cool, you could trigger a race and place bets on who gets there first to pass the time...

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hmm....so this is official reason for MOT failure:

"A wiper blade insecure, missing, deteriorated or which does not clear the windscreen effectively to give the driver an adequate view of the road (through the windscreen) to the left and right sides of the vehicle, as well as to the front."

and that is a wear/tear item(which lexus website says warranty does not cover). so i'm taking it warranty would cover it??

If you read the part in the link which refers to the MOT, your question is answered.

"In the unlikely event your vehicle fails its MOT test, a Lexus warranty will protect you against unexpected repair bills. As long as the vehicle is repaired and then passes, your warranty will pay for repairs or replacement of covered parts, up to the vehicle’s purchase price. All you have to pay is the original test fee, any re-test fee and the first £10 of any repair."

So, why does it state "Covered parts"? This implies that not very part is covered....

Like I say - it's in the small print. It would be great if it was totally all encompassing, and if it did provide you with a blanket MOT "insurance" as some do, but those 2 words say things to me...you'd have to ask them what IS NOT covered to be 100% sure before you make any assumptions.

I'd still consider the warranty - specially, like I say, if I had the diesel.

Even if the wipers were covered, the £10 would still mean that you then pay another £20-30odd as they charge you double for them wipers i the first place like most dealers do...

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hmm....so this is official reason for MOT failure:

"A wiper blade insecure, missing, deteriorated or which does not clear the windscreen effectively to give the driver an adequate view of the road (through the windscreen) to the left and right sides of the vehicle, as well as to the front."

and that is a wear/tear item(which lexus website says warranty does not cover). so i'm taking it warranty would cover it??

If you read the part in the link which refers to the MOT, your question is answered.

"In the unlikely event your vehicle fails its MOT test, a Lexus warranty will protect you against unexpected repair bills. As long as the vehicle is repaired and then passes, your warranty will pay for repairs or replacement of covered parts, up to the vehicle’s purchase price. All you have to pay is the original test fee, any re-test fee and the first £10 of any repair."

So, why does it state "Covered parts"? This implies that not very part is covered....

Like I say - it's in the small print. It would be great if it was totally all encompassing, and if it did provide you with a blanket MOT "insurance" as some do, but those 2 words say things to me...you'd have to ask them what IS NOT covered to be 100% sure before you make any assumptions.

I'd still consider the warranty - specially, like I say, if I had the diesel.

Even if the wipers were covered, the £10 would still mean that you then pay another £20-30odd as they charge you double for them wipers i the first place like most dealers do...

It states covered parts because not every part is covered on your main warranty. It is not implying that "not every part is covered", it is stating that not every part is covered. It is nothing to do with small print. It makes it very clear that wear & tear items such as wipers, brake pads which are not covered on the extended warranty or the Lexus Approved Used warranty will also not be covered by the MOT insurance. I fail to see how this could be misinterpreted by anyone who actually takes the trouble to read the T & Cs properly. Can you really think that your pads are not covered by the warranty so you think " Hey! I'll wait a couple of months 'till the MOT and that part of the warranty will replace them for £10.

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It states covered parts because not every part is covered on your main warranty. It is not implying that "not every part is covered", it is stating that not every part is covered. It is nothing to do with small print. It makes it very clear that wear & tear items such as wipers, brake pads which are not covered on the extended warranty or the Lexus Approved Used warranty will also not be covered by the MOT insurance. I fail to see how this could be misinterpreted by anyone who actually takes the trouble to read the T & Cs properly. Can you really think that your pads are not covered by the warranty so you think " Hey! I'll wait a couple of months 'till the MOT and that part of the warranty will replace them for £10.

Well said Dave1. I couldn't believe the (mis)interpretation people were putting on this part of the Warranty.

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Also, the Lexus Warranty covers MOT Failure as well - something that I have not seen anyone else mention.

i understand the T&C's dave. but as per the comment made by ihpj, that statement above regarding cover of MOT failure is not 100% correct.

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Also, the Lexus Warranty covers MOT Failure as well - something that I have not seen anyone else mention.

i understand the T&C's dave. but as per the comment made by ihpj, that statement above regarding cover of MOT failure is not 100% correct.

It is 100% for items covered. As per the rest of the warranty wear and tear items are specifically excluded from the MOT warranty. That is clear in the T&Cs which you say you understand.

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