Dealer Pick Up Nightmare

[imers]

Went to pick up my new Lexus today to find out that there are numerous scratches all over the car. Obviously not too happy and did not accept the car until its rectified.

What would you do? Anyone had a similar experience?! Thanks for any advice.

[Parthiban]

Is that a brand new car? Wouldn't be happy at all, don't think I've ever heard of something like that - are they proper deep scratches or just more like swirl marks?

[Steve ( West Mids )]

I don't think I'd want it if gets scratches polished out like that. makes you wonder about the competence of the dealer to either not notice them or think you wouldn't.

[imers]

It's a brand new car. There were swirl marks and mottling in the paint. Cant believe the dealer would give a car to a buyer like that! Another 4 mth wait for a new car otherwise! What would you demand the dealer to do?

[Steve ( West Mids )]

I know what I'd do, I'd wait the 4 months and ask for a courtesy car in the meantime ;)

[Redsteve]

I know what I'd do, I'd wait the 4 months and ask for a courtesy car in the meantime ;)

I agree with this.

You have nothing to lose by asking.

Steve.

[Steve ( West Mids )]

You should also name and shame ;)

[ormi]

yip refuse the car and ask them what they going to give you as compo!!