Would Lexus Give A Courtesy Car?

[shuaibakhtar]

So finally I have got Lexus to agree to give me a new engine because of my headgasket problem on the Is220d. I just had one question that I didn't get around to asking them and that was would they offer me a courtesy car for the period of the repairs?

I hope someone can help answer that for me.

[ChrisIS200SportTTE]

Yes they will lend you a car. Just have your licence on you. :)

[steve2006]

Usually a nice CT200 :D

[ChrisIS200SportTTE]

Usually a nice CT200 :D

Haha if only irony could be portrayed in text form.....

[normski2]

They certainly should, ask them well in advance so there are no last minute excuses.

As advised, have your licence with you.

[RichC]

Yeah i currently have a loan Ct200h, i liked it at first but im bored of it now.

[normski2]

Not the comfiest drive around are they?

Felt like mine had solid tyres... fine if the road is flat and true.

[bluenose1940]

As suggested, make sure you let them know you want one well in advance. My dealer usually asks me for a tenner to cover the excess on the insurance policy too.

[Stuart Aspey]

If your insurance is fully comp, though check the bit under hire cars. Mine is only third party for hire cars and I had to pay £10.00 per day for the CT200h. You'll need photo id and paper!

[ChrisIS200SportTTE]

Well I paid nothing.... :)

[RichC]

Not the comfiest drive around are they?

Felt like mine had solid tyres... fine if the road is flat and true.

No its a hard ride plus the revs are horrible when you put your foot down although this is only the second auto i've drove the other being a VW Touareg with a much bigger engine.

I'm also not paying and i had the same head gasket issue as you, they should waive the fee.

[F.A.]

I don't normally have to pay for insurance.

[bluenose1940]

Well I paid nothing.... :)

Just to make it clear, I had the choice to not pay the tenner but the excess on their policy was £750.00 and so i reckoned that ten quid was worth paying.

[ChrisIS200SportTTE]

Oh right yeah makes sense. They never talked excess to me. They just asked for my licence then have me the keys.

[Stuart Aspey]

They said that if your policy states that you have fully comp for hire cars, Lexus won't charge you, but despite having a fully comp insurance, the section on hire cars said I only have third party. This was the reason I had to pay £10 to be put on their insurance for the day.

Have they said how long your car will be in for?

[shuaibakhtar]

They said that if your policy states that you have fully comp for hire cars, Lexus won't charge you, but despite having a fully comp insurance, the section on hire cars said I only have third party. This was the reason I had to pay £10 to be put on their insurance for the day.

Have they said how long your car will be in for?

They told me they would probably need the car for around 5 days for the work to be done, its booked in for the 25th of Feb, i just wanted to know how to go about getting a loan car from them and if it would cost or not. Never had a loan car from dealership before so have not the slightest clue how it works lol

[RichC]

mines been in 10 days so far, new engine,clutch and rad all covered by the warranty, hoping to have it back for the weekend. 5 days might be ambitious maybe.

[shuaibakhtar]

Well they've told me that mine needs a new rad too but have to pay for that myself however nothing for labour as their taking everything out the car anyway, but other than that its just the engine itself. I mean i can live without having a car for 5 days but if its likely for them to take longer i think it will probably be better for me to ask for a loan car because i hate taking trains to commute! Did you have the extended warranty by any chance RichC?

[RichC]

Yes i have the extended warranty, they tried to charge me for the rad at first (£300), found out from a member on here that Rads can be damaged when the headgasket goes so i told Lexus to go speak to the warranty company, which they did and hey presto its covered.

I think the dealer try to get the customer to pay for work at first as its easier than trying to get the warranty company to pay out, but i could be wrong.

see my thread here http://www.lexusownersclub.co.uk/forum/index.php?showtopic=80791 Steve2006 explained it to me.

Good luck pal.

[shuaibakhtar]

Unfortunately i dont have the extended warranty but just in my luck the engine was covered for a little longer. I really struggled to get it out of them but they agreed to fit a new engine after a whole month of fighting. So a new rad from Lexus is going to cost me £300? I really do hate how dealerships have to have such high prices for everything lol

[RichC]

I dont think you should have to pay for the rad its damaged because of the Gaskett going therefore its covered by the Engine 110k 7 year warranty or whatever it is..IMO

[shuaibakhtar]

It took me so long to get them to pay for the engine at their cost, I might just pay for the rad ill see what the service manager says if he doesn't budge then ill just pay for it, either way still better of than paying for a new engine

[normski2]

I'm sure you realise this...your dealer puts his bill in to Lexus UK.

It is quite likely that the cooling system would be over pressurised by the head gasket blowing...therefore your rad gets knacked too!