Lexus Canterbury have astounded me yet again! I was taken seriously ill with Sepsis and Pneumonia when I was away from home in Wales, recently. I knew that the MOT was about to run out but I was stuck in hospital with my wife having to find accommodation in local B&Bs for three weeks! The whole experience was dreadful.
I phoned Canterbury Lexus and they told me not to worry and that they would phone me back in 30 mins. When they rang back they knew exactly when the MOT was due to expire leaving me stranded as the car would then be no longer legal but I had to get home to Kent to continue my recovery and my wife needed it to drive to me in hospital and then back to her various B&Bs.
Canterbury Lexus then told me that they had been in contact with Cardiff Lexus and that they would arrange to drive over to Haverfordwest (1.5 Hour Drive) and pick up my LS460. Drive it back to Cardiff, undertake the MOT and return it to me the following day, at the hospital (1.5 hour to Haverfordwest and then the return journey to Cardiff) They did apologies and said that they would have to charge for the collection and return and that it would be a fixed cost of £10!!!!!
I have to say that I do not know anyone who has had an experience that is up to matching this from any car dealership. I get my car washed and a cup of coffee along with the TV and newspapers, any Saturday of my choosing at no cost. The servicing matches or is cheaper than any of the other independents as Lexus Canterbury will always try to give me a good discount. I want to shout it from the roof tops that the Lexus Experience is unmatched, unless you know better.