OK folks - Thanks for the details on the warranty book and email address. I have just sent this... :mad:Sent: 11:47AM Friday 26th April 2002
To whom it may concern,
I am emailing you to obtain an opinion and guidance on how to take a matter forward. I purchased my IS200 last year from Lexus Leicester as an approved used vehicle. I wash my car on a weekly basis, and polish it at least every month, and since owning the car have recently purchased the front, rear and side skirts from my dealer.
Whilst polishing my car on Sunday, I noticed two things:
1) Rust appearing on the front edge of my bonnet
2) Bubbling on the front edge of my bonnet
Now, after raising this matter with my dealer, the response I received was this is due to stone chips that I hadn't touched up soon enough. Unfortunately, this isn't the kind of customer service I expect as I have owned numerous vehicles without this kind of an issue. I appreciate stone chips are one of those things that can't be helped - but bubbling?
I have read through the warranty booklet which states:
2. Surface rust and paintwork
The warranty offers 3 years of cover for surface rust and paint defects appearing on any of the painted body panels due to a fault in material or workmanship. There is no mileage restriction on this.
3. Corrosion perforation
12 years of coverage is provided against bodywork perforation (i.e. any holes through the bodywork from inside to outside) due to corrosion that is attributable to faults in material or workmanship. Again, there is no mileage restriction.
I am looking for some help here. This is NOT satisfactory, and without meaning to sound unreasonable or forceful, I would like to see something done.
If you would like more details, or would like to discuss this matter further then please don't hesitate to contact me.
I look forward to hearing from you soon.
Kind Regards,
Zaheer Ladak
European IT Compliance Programme
CapitalOne Bank (Europe)
Second Floor (B2-F1-08), Loxley House,
Station Street, Nottingham,
NOTTS. NG2 3YJ
Lets see what kind of a response I get out of them... I'll keep you all posted... :smug: