There may be more truth in that than you think.My old man always had Fords (starting with a "sit-up-and-beg" Ford Pop in 1953), until he bought a Toyota Cressida in 1977. Coincidentally, Toyota's service manager had been Ford's service manager for years, so my father knew him very well (15 years of buying Zodiac, Zephyr 6, Zephyr 6, Cortina, Corsair, Cortina, and Granada from that particular dealer had made him very well-acquainted with the Service Department :)). Every time he had the Cressida serviced, the manager would complain that his department made no money, because all they ever did was servicing... no repairs.